Where in the contract?!
Jeezus H...
Would someone please tell me where in the contract is says that we are obligated to provide blue phones for life? I'm getting customers quoting all kinds of paragraphs from their contracts/service agreements that I've never read before. 🙄 Free phones for life, blue phones for life, orange phones for no contract... Where are they getting this crap?!?!
Would someone please tell me where in the contract is says that we are obligated to provide blue phones for life? I'm getting customers quoting all kinds of paragraphs from their contracts/service agreements that I've never read before. 🙄 Free phones for life, blue phones for life, orange phones for no contract... Where are they getting this crap?!?!
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they are on the customers first promise paln and they are entitle to a free phone every year but not just an attws phone they also can get a Cingular phone if they are eligible if your nto sure check pruimus for the code (KB21946 ) to read up on it and to check their number
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jay2341ca said:
they are on the customers first promise paln and they are entitle to a free phone every year but not just an attws phone they also can get a Cingular phone if they are eligible if your nto sure check pruimus for the code (KB21946 ) to read up on it and to check their number
http://www.awscustomersfirst.com/viewStatus.aspx »
it states with or without a change to a current plan, subject to the discretion of the carrier, under the terms of it on the page, our discretion is with migration, its there, just the discretion of the customer to read, if not thats their choice, and it also says with renewal of service for a new 2 year term
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KB22232 will also explain in detail on what to do for customer's on the program. Apparently CSE offers comes first, then if it becomes an escalated situation, we may offer a blue upgrade with Supervisor approval and no guarantee on phone pricing (otherwise they may not be guaranteed a free fone). Customer will be required to extend contract by 1 or 2 yrs in contrary to popular misconcenption (who gives out free stuff nowadays without getting anything back?)...
Anyways, i'm done my shift... bye y'all!
Anyways, i'm done my shift... bye y'all!
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deacon said:
KB22232 will also explain in detail on what to do for customer's on the program. Apparently CSE offers comes first, then if it becomes an escalated situation, we may offer a blue upgrade with Supervisor approval and no guarantee on phone pricing (otherwise they may not be guaranteed a free fone). Customer will be required to extend contract by 1 or 2 yrs in contrary to popular misconcenption (who gives out free stuff nowadays without getting anything back?)...
Anyways, i'm done my shift... bye y'all!
does no one read there goddamn e-mails, you only blue to blue upgrades if they are a multiline or shareable account only, if you need further clarification read KB36051,it clearly advise it has...
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HEY ERIC
get over it. you are wrong wrong wrong. ever think that MAYBE other depts have a little bit more authority then you do?
get over it. you are wrong wrong wrong. ever think that MAYBE other depts have a little bit more authority then you do?
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That's right 😈 ! Cause whatever communication you get... there will ALWAYS be exceptions as you might notice. Take for example, courtesy credits. They say no more but we still credit customers for things like equipment charges under "valid" business reasons. I mean the policies within this company changes so much it REALLY doesn't matter anymore on what Primus says. We use it as a "guideline" (from Pirates of the Caribbean on Code of the Pirates)...
Anywhoo, don't get your panties in a knot 😁 (general comment)
Anywhoo, don't get your panties in a knot 😁 (general comment)
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deacon said:
That's right 😈 ! Cause whatever communication you get... there will ALWAYS be exceptions as you might notice. Take for example, courtesy credits. They say no more but we still credit customers for things like equipment charges under "valid" business reasons. I mean the policies within this company changes so much it REALLY doesn't matter anymore on what Primus says. We use it as a "guideline" (from Pirates of the Caribbean on Code of the Pirates)...
Anywhoo, don't get your panties in a knot 😁 (general comment)
no the company expects you do your job according to the p&p, you don't get to interpret to your satisfaction, and thanks to jerks trying to give customers stuff they aren't...
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I just spent over an hour dealing w/ a customer that is on Customers First Promise, and had to go over w/ him several times that it was on his current rt plan but that unfortunately the merger will not allow us to upgrade his AWS equipment. He wasn't upset about it, just needed to hear it 600 times to understand it, and after explaining the benifits of Cingular over what he has now, (how rollover works - that took about 35 mins, lower rate plan price and what's included in it, LD and roaming) he chose one of the phones that wasn't free. Why insist on a free phone if you're going to end up buying one that cost 149.99 times more than the free one. I feel faint ...........
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149.99x0=0 🙂
But yeah I get the point. I've had a few like that recently.
But yeah I get the point. I've had a few like that recently.
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cherrypie1001 said:
I just spent over an hour dealing w/ a customer that is on Customers First Promise, and had to go over w/ him several times that it was on his current rt plan but that unfortunately the merger will not allow us to upgrade his AWS equipment. He wasn't upset about it, just needed to hear it 600 times to understand it, and after explaining the benifits of Cingular over what he has now, (how rollover works - that took about 35 mins, lower rate plan price and what's included in it, LD and roaming) he chose one of the phones that wasn't free. Why insist on a free phone if you're going to end up buying one that cost 149.99 times more than the free one. I feel faint ...........
Yes but remember...
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would be nice to post it, ihave done a variation of referring to online support team to order with web pricing while cr the upgrade fee to account on AWS side, and haven' 😁 t recieved feedback of a negative sort yet
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NFamous said:
would be nice to post it, ihave done a variation of referring to online support team to order with web pricing while cr the upgrade fee to account on AWS side, and haven' 😁 t recieved feedback of a negative sort yet
well if you to avoid feedback at all now read this new solution, went into effect may 1,2005
KB46675
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not_in_halifax said:
Jeezus H...
Would someone please tell me where in the contract is says that we are obligated to provide blue phones for life? I'm getting customers quoting all kinds of paragraphs from their contracts/service agreements that I've never read before. 🙄 Free phones for life, blue phones for life, orange phones for no contract... Where are they getting this crap?!?!
Thats the thing IT DOESN"T, they sign a "Service contract" which is providing them a access to our service for a monthly price, it don't say jack squat about phones, and for good reason, like this stuff.
Its always been explained that selling phones is a courtesy, att did it and then went out of business, cingula...
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