Once again SST takes the cake
Ok, that's it, I wanna go on a Strike from SST. Especially now with the "no transfer" rule. Some SST REPS if you dont transfer them where they want to go they cold transfer the cust to you so that you have to do it anyways. One REP tried to refuse to give me her AWID, INTERNAL PEOPLE MUST GIVE THEIR FULL AWID. As of this moment whenever they want me to take a call that they can resolve i'm getting their name and AWID, and if they dont have all of the information i'm not taking the call.
IT'S STRIKE TIME BABY! 👿 😁 🤣 😛
obviously again i'm bitter 👿
IT'S STRIKE TIME BABY! 👿 😁 🤣 😛
obviously again i'm bitter 👿
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SST are a waste of a dept! I agree with everything you said. I can honestly say that I never take the call from the SST rep until I get that AWID! They ask why am I asking for it though. I tell them just to notate that we worked on this acct as a "team"...works everytime 😉
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That is a wicked idea! Sometimes though i want them to know that i hate them and that their going to get the worst feedback ever, sometimes after i do that they finish the call themselves...that also sometimes works like a charm. hehe 😈
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Clytemnestra. Oh it really works well They are that dumb and naive that they believe they really did something for the cus. HAHA! I use to want to say something to them and have a couple of times. I asked one girl her job description and she couldn't tell me! 😳
They are closing soon anyhow. Baton Rouge closes tomorrow I believe! WOOHOO 😁
They are closing soon anyhow. Baton Rouge closes tomorrow I believe! WOOHOO 😁
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Actually, unless you are required to get it for a call tracker of some sort (like the one used by resolutions and tech support), you are not supposed to ask for an internal rep's AWID. you can ask for a direct dealer's AWID if they have to be verified as a direct dealer on the blue side (which can save blue warranty exchange the trouble of having to troubleshoot devices in some situations), but you are not supposed to ask for an internal rep's AWID.
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ballderdash said:
Actually, unless you are required to get it for a call tracker of some sort (like the one used by resolutions and tech support), you are not supposed to ask for an internal rep's AWID. you can ask for a direct dealer's AWID if they have to be verified as a direct dealer on the blue side (which can save blue warranty exchange the trouble of having to troubleshoot devices in some situations), but you are not supposed to ask for an internal rep's AWID.
Actually, your wrong!
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policy and procedures clearly states in the section about verifying accounts that on internal transfers, do not ask for the rep's awid.
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Like I said your W-R-O-N-G! I will continue doing it, monitors are perfect. I ask tech their awids too. They ask for mine! 🙄
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yeah, TSD has to ask for it because their tracking systems require it. but once again, P&P, both in ccnet and in primus, says not to ask for a rep's AWID.
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ballderdash said:
yeah, TSD has to ask for it because their tracking systems require it. but once again, P&P, both in ccnet and in primus, says not to ask for a rep's AWID.
DUH! I KNOW that tech is tracking it...Tenured rep here! 🙄 I'm tracking the reps I talk to too b/c MY systems and book requires it. 😉 Anyways, you mean nothing to me, your not my TL nor do you sign my paycheque. You do what you do and I will continue asking for them AWIDS... 🤣
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that's up to you, my friend. you control your own actions. I was just pointing out policy.
granted, it is a policy that everybody has grown very lax about it, but it is still, technically, policy.
kinda like those stupid laws that shouldn't be on the books anymore, like the one (I think in TN) that says that if a woman is driving a car, her husband has to be walking in front alerting people that his wife is driving. I don't remember it exactly, but it's still a stupid law that never gets enforced.
granted, it is a policy that everybody has grown very lax about it, but it is still, technically, policy.
kinda like those stupid laws that shouldn't be on the books anymore, like the one (I think in TN) that says that if a woman is driving a car, her husband has to be walking in front alerting people that his wife is driving. I don't remember it exactly, but it's still a stupid law that never gets enforced.
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Yeah and theres the EOBC policy that I got coaching on because even though I enforced this policy, I should have used common sense to credit the customer the 28 days of service that they could not use.
OR the many times supervisors let customers out of 2 year contracts (because they never signed it and disputed it) and would NOT go over the invoices to debit back what was used.
OR the supervisors that go out of their way to avoid escalations and giving customers what they want.
You tell me thats NOT breaking policy, then we can deal with a rep trying to simple get feedback on every SST rep not doing their job.
OR the many times supervisors let customers out of 2 year contracts (because they never signed it and disputed it) and would NOT go over the invoices to debit back what was used.
OR the supervisors that go out of their way to avoid escalations and giving customers what they want.
You tell me thats NOT breaking policy, then we can deal with a rep trying to simple get feedback on every SST rep not doing their job.
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Actually, you are wrong. Reps are never supposed to give awids when transferring, except to certain departments for tracking.
Why don't you do your job and search for it in primus. Here, I'll even help you out a bit since you have no clue. Search for "Account Verbal Identification - Internal Transfers" in primus.
Why don't you do your job and search for it in primus. Here, I'll even help you out a bit since you have no clue. Search for "Account Verbal Identification - Internal Transfers" in primus.
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like i said before we have been told that we can ask for AWIDs.... so any reps that get SSTs AWIDS get them for a reason, and I'm sure you would too if you had as many calls coming in from them that THEY CAN HANDLE. So until my supervisor tells me other wise like I said before, I will continue to do it.
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Tail said:
Actually, you are wrong. Reps are never supposed to give awids when transferring, except to certain departments for tracking.
Why don't you do your job and search for it in primus. Here, I'll even help you out a bit since you have no clue. Search for "Account Verbal Identification - Internal Transfers" in primus.
Here, why I don't help you? A-B-C!
My job is done very well thanks. Hey Tail, whats your AWID....LOL!
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Actually you are totally wrong, If a REP is not doing their job properly and you feel they require feedback, you can ask for their AWID, I dont know where your getting your infomation but I have asked my TL to make sure because i send feedback to SST almost once a week and my TL has never said anything about me asking for their AWID's so maybethe center that your working in is to lazy to send feedback so they tell you not to 🤣
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Clytemnestra said:
Actually you are totally wrong, If a REP is not doing their job properly and you feel they require feedback, you can ask for their AWID, I dont know where your getting your infomation but I have asked my TL to make sure because i send feedback to SST almost once a week and my TL has never said anything about me asking for their AWID's so maybethe center that your working in is to lazy to send feedback so they tell you not to 🤣
RIGHT ON! 😉
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My info comes directly from both ccnet and primus. I don't trust many supervisors to know policy well, because I have run into too many that don't know it.
that said, I was simply pointing out policy. and as I stated in another post in this thread, you can go on doing your job however you wish. This policy is generally not enforced anymore, anyway.
that said, I was simply pointing out policy. and as I stated in another post in this thread, you can go on doing your job however you wish. This policy is generally not enforced anymore, anyway.
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Come on, give SST some credit, there are some good reps in that dept., mind you, they are few and far between but there are those rare few that will go the distance for the customer. I make it a habit to get the AWID from every SST so I cane give good or bad feedback to them...keep in mind its mostly bad!!
😕 😛 😈
😕 😛 😈
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I hope you give them a chance first. There's justice, and then there's call avoidance.
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I was so glad when I was on the GoPhone Split for a week, and the number one reason why . . . I NEVER got ONE call transfer from SST. That alone was worth being in queue. SST has no purpose, they are a bunch of liars, they come on my line -- trying to tell me that they had the customer remove their battery and SIM before bringing the call to me . . . You know what I do as soon as I start hearing them say that . . . I open WebAXE and hit on the subinactive button, then the call drops, and all I hear is that recording saying that the call will be disconnected within 30 seconds, then they are caught.
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yeah you are right about sst!!!!. they really don't do their job..... we have a matrix that shows what sst does i.e file NWRS and they then say they don't have access to NWRS 🙄 WHATEVER!!! but I would rather take a call sometimes because SST is the reason for some of our customers misinformation..... and anytime sst calls me, I ask for their AWID too and if they don't give it to me, I won't take the call, cause i don't have to....My own supervisor told me that!!!!! 😉
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taurus said:
I ask for their AWID too and if they don't give it to me, I won't take the call, cause i don't have to....My own supervisor told me that!!!!! 😉
I hear Ya!
Watch Out Taurus, we have a P&P pusher(wannabe TL) on here!
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they can be a wanna be all they wan't cause until i'm told otherwise, I'll keep doing what I am doing.
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Ithink everyone should just stop moaning and graoning and get to work, SST is doing the best they can with the little knowledge they have the cant help if they are not smart enough to be able to program a simple voicemail retrievel number, lets not hold them back and make fun becuase of the peanut they call a brain, lets all get just get along
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mmmmm...no, i dont care how stupid you are, you are being paid to do a job...do it. It's my job to do MY JOB, i will not do somebody else's.
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