‘They don’t need the AT&T Wireless employees at all. '
ATLANTA - Cingular Wireless won the bidding war to acquire AT&T Wireless Services for nearly $41 billion in cash, a deal that would create the nation’s largest cell phone company.
The merger between the second and third largest U.S. wireless companies was announced Tuesday as Britain’s Vodafone Group PLC withdrew from the contest after four days of rising bids.
Combined, Cingular and AT&T Wireless will have 46 million subscribers, enough to leapfrog Verizon Wireless’ market leading customer base of 37.5 million.
AT&T Wireless chief executive John Zeglis will not remain with the combined company once a deal is approved, he told reporters Tuesday in a conference call. Cingular CEO Stan Sigman will be chief of the company, Zeglis said....
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The merger between the second and third largest U.S. wireless companies was announced Tuesday as Britain’s Vodafone Group PLC withdrew from the contest after four days of rising bids.
Combined, Cingular and AT&T Wireless will have 46 million subscribers, enough to leapfrog Verizon Wireless’ market leading customer base of 37.5 million.
AT&T Wireless chief executive John Zeglis will not remain with the combined company once a deal is approved, he told reporters Tuesday in a conference call. Cingular CEO Stan Sigman will be chief of the company, Zeglis said....
(continues)
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You don't double your customer base and lay off front line customer service. IMO
Hold times would sky rocket. Customer frustration would increase. There's gotta be someone to take care of the people.
Middle and upper mgmt, marketing and sales are the ones that need to worry, again IMO.
Hold times would sky rocket. Customer frustration would increase. There's gotta be someone to take care of the people.
Middle and upper mgmt, marketing and sales are the ones that need to worry, again IMO.
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I'm not sure of Cingular or ATT's calls per year stats, but if 20 million people make the change over, at 5 calls per customer, that's 100 million calls. You have to think that at any given time there can be 1000's to 10,000's of call going into a CS operation. I doubt that the CS people should be scared.
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Remind me not to take any advice from Guzman and Co. analyst Patrick Comack. How can you ignore the increased need for Customer care in an industry that confuses most customers at one time or another.
Worst case scenario, I have to reapply down the street, and that would make 3 call center closings in a row for me. But I just don't see that happening, those that I know of that worked in both centers say this one is much more efficient.
Worst case scenario, I have to reapply down the street, and that would make 3 call center closings in a row for me. But I just don't see that happening, those that I know of that worked in both centers say this one is much more efficient.
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Yeah, I think customer care is probably one of the safest positions out there right now. Really, you can't double your customer base and expect only one side of the customer care to handle it all.
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I'd be affraid if I was a WEX employee I mean monkeys or even really smart chickens could do that job, right Raven?
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pumkinEater said:
I'd be affraid if I was a WEX employee I mean monkeys or even really smart chickens could do that job, right Raven?
Actually, all of WEX, is being sent to India, and us WEX reps are being trained to do PAG/LNP and/or NAS....
RaVeN
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