Alpha Tag's and the MLife National Plan
Just a question for all you other AWS reps who supposedly know it all, if the alpha tag is such a good indicator of coverage then why are we constantly told through training and other sources that the customer should never use this. Just because your afraid that the cust might get a little upset at having to refer to a map doesnt mean that you should give them bad info. Do the job that you are paid to do.
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The alpha tag is not a good indicator, the map is not that great either, phoning 611 is the best way for nat plan,
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If the map is not a good indicator then what good does phoning 611 do, customer care just looks up your supposed location from a map.
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Yeah but in CC they can find ANY town and zoom in and out to see if it is within the coverage area...the map that a customer gets on paper or on the website only has a few choice cities on it.
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Yes CC can zoom in if youre concerned about somwhere like Bumfuck, Iowa, but otherwise when you use the magnifier on the website you can get a pretty good idea whats covered. Being a CC rep I get pretty tired of taking calls from some bimbo who wants to know if NYC is going to be covered on the national plan. If you cant find it then fine, call CC and have us look it up. But dont call CC and complain about a 20 minute hold time if you havent even bothered. Oh and for those of you who havent figured it out, if you wait 10 seconds after the first 3 IVR options you are prompted to hit 7 for a repeat or 0 for an operator, all you need to do is hit 0 once more after this and answer the verification questions and you are into the CC queue.
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how about if you are in our area you will get attws cust care, if you are not on our network you will get someone elses CC, duh
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NO **** SHERLOCK, but since the plan isnt based on whos network your on, hence the alpha tags not indicating coverage how is this going to help you anymore, quit wating our time and think before you open your yap
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theDMan said:
NO **** SHERLOCK, but since the plan isnt based on whos network your on, hence the alpha tags not indicating coverage how is this going to help you anymore, quit wating our time and think before you open your yap
Sorry, meant to say wasting our time, not waiting
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actually brain surgeon wannabe the national plan is based upon who's network you are on, it's the national plan not the DOR
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Just wanting to clear up some confusion on alpha tags and roaming. The national plan is definitely based on the AWS network, but it does not cover everywhere we have towers. Likewise, and because of this, alpha tags are not a good indication of whether or not you are roaming. Calling 611 is a good idea, because of our interactive maps. 🙂
Case in point: San Luis Obispo, CA, is covered under our current local plan, and not the national plan. Your alpha tag, since it's in our area, would read AT&T, but you would be roaming. If you called 611, yes, you would get us, but you'd better make sure you know your calling area when you do call and not just hang up after getting the AT&T Wireless IVR.
To sum up, you both bring up valid points tha...
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Case in point: San Luis Obispo, CA, is covered under our current local plan, and not the national plan. Your alpha tag, since it's in our area, would read AT&T, but you would be roaming. If you called 611, yes, you would get us, but you'd better make sure you know your calling area when you do call and not just hang up after getting the AT&T Wireless IVR.
To sum up, you both bring up valid points tha...
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Yeah, reading the thread for the second time made my post seem completely off topic.
Alpha tags.. bad!
CC maps... GOOD!
Alpha tags.. bad!
CC maps... GOOD!
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LordGreyWolf,
I dont need to be a brain surgeon to help you get your head out of your ass where its obviously been stuck for a very long time. If the plan were based on where we have network solely then it would be finebut as Linguist said, there are areas where we have network that the plan does not cover. Obviously we both agree that alpha tags are bad, but as Linguist said, just calling and getting the AWS IVR doesnt tell you any more than the alpha tag as you can also get the AWS IVR if you happen to get another carriers IVR that detects you as AWS and routes you back to us. I'm not saying that custs shouldn't call care if they have questions, just that they can save everyone time if they use the available resources on the web to...
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I dont need to be a brain surgeon to help you get your head out of your ass where its obviously been stuck for a very long time. If the plan were based on where we have network solely then it would be finebut as Linguist said, there are areas where we have network that the plan does not cover. Obviously we both agree that alpha tags are bad, but as Linguist said, just calling and getting the AWS IVR doesnt tell you any more than the alpha tag as you can also get the AWS IVR if you happen to get another carriers IVR that detects you as AWS and routes you back to us. I'm not saying that custs shouldn't call care if they have questions, just that they can save everyone time if they use the available resources on the web to...
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If you can stop being such a pinhead for long enough read the plan description under offers. "The main benefit of the mLIFE National plans is that calls made in any AWS market are treated as a local call with no roaming or long distance" that is a direct quote, under plan description, what does it say, Any call ,Any AWS market, If you call 611 and get a aws op, then you are on our towers, that makes it a AWS market, so dont get yappy you stupid ****, you dont know jack
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maybe the words echoing in your holow head are confusing so let me dumb it down for you, open up a plan map for the national plan and read the part at the top that says that this is not a true on net plan, so everywhere you get AT&T is not necessarily covered, and if you take the time to look up smart numbers in P&P, IE 800's and 611 you will discover that you can get routed to an AWS rep even though your not on one of our towers. Or if you really want to feel stupid why dont you call tech desk and ask them how the plan works, I wuld love to be there to see your face when they tell you what a dumbass you are
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To use the vernacular, web maps == teh suck. They are little more than electronic photocopies of the maps they hand out in stores, which are pretty unclear when it comes to a national coverage map. I'd recommend the web for local maps or if customers are headed for major cities on the national plan. 😕
Then again, I just got off a call where a guy was having problems in a place in the middle of one of our areas. Verizon cut off roaming agreements, and the maps don't reflect it. Go figure! My conclusion is that the AWS statement of us not guaranteeing coverage in our areas is pretty accurate. The coverage maps us CCR's have are still probably the best, I can agree with you on that one DMan.
Then again, I just got off a call where a guy was having problems in a place in the middle of one of our areas. Verizon cut off roaming agreements, and the maps don't reflect it. Go figure! My conclusion is that the AWS statement of us not guaranteeing coverage in our areas is pretty accurate. The coverage maps us CCR's have are still probably the best, I can agree with you on that one DMan.
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