Awww someones cranky. Ask a rep to sign you up if you cant figure it out on your own 😛 They can do most of it for you.

thats ok i wouldn't want them to work oh so hard also i don't want to be on hold for 20 min i don't use my phone that much it just boggles my mind that they can't tell me anything about my min there excuse was always " we don't want to be held responsible for that info" whatever

Exactly. No need to swear dude. At least we can backdate your plan to the beginning of the cycle so if you go over you won't be charged like most companies DON'T do. 🙂

Hell ya. Or Courtesy Airtime. I throw this min around all the time. I agree that we need to be able to see min but i think only to be able to tell a cust "yes your over". If they want specific min i dont agree we should tell because of the reason you pointed out. We dont want to be held responsible for cust's always going over their min. I mean someone could call us and we could say "20 min left" and the cust uses 2 min but delayed billing will always exist so they get a high bill and we need to adjust. Even reading a verbatim stating that its an estimate cust's are still going to take money that 90% of the time should be paid.

how would you be responsible if a customer calls in and wants to know min used, we tell them that they have xxx of min left as of xxx that way they and we know how accurate the min usage is and if a cust does go over and the notes say that he was to have xx amount of min left but he actually had less we would issue a credit b/c we can filter calls out its actually quite simple plus t-mobile has cust care, #646# a automated system that can tell you the min used,( i never liked that one) and the t-mobile website and they all say when the last call we have on record is. thats why i can't believe that its such a hard thing to do

We're one of a select few providers that allows customers to retroactive their plans to avoid overages. Most will charge for all overages, and make the bill effective the next cycle, so if you're already over its too bad so sad. We don't have systems to view minutes at Customer Care because we have 20 million customers, if they all call in to check minutes the hold times would be fenominal. 😛

Where you been Moobak? Customers are always saying the hold times are long. Which lately I personally find hard to believe since our center hasnt been in que for 2 weeks now.

Exactly, which center you in?

He must be 2g, we have nothing better to do than post to forums. 🙂

Well Hans I work for AT&T and I used Sprint before I worked here. Real time billing was awsome I thought I had it made till I was told one thing and charged another. Real time billing is a joke. If you use minutes be responsible for using the phone within a certain range if you cannot get it down then use a landline phone cause nobody is 100% accurate due to roaming even though they claim to be. I was told I was wrong when I called sprint no credit given and I was out over 120 bucks. The company has a no win situation with that if we did have it real time we would have customers calling and disputing they were told this and got that. We have the most flexable rate plan changing policy I have seen. 😁 Its ok to be angry just try to understa...
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OK this is my final post about this issue. my question was a simple one although i was a bit harsh, the first reply that was given to me was fine it made sense, but when some guy is telling me that i'm not taking responsibility for my account and just talking smack. that was when i went off on those people. your post and the first one given were the only ones that had any sort of respect and for that i thank you. but the other guys are just complete tools

i see that you are getting a little polite. i have to ask for your forgiveness if this is your true personality. when somebody is rude my natural reaction is be rude back. forgive me.

Hans when you Don't allow your customers to roam on other networks, it is easy, try letting your customer use other networks, then see how easy and accurate usage info is, when I worked for Quest they always had to issue credit because some rep told them they had minutes left when they didn't.

hanz said:
what the hell are you talking about you son of bitch 👿 me taking some responsibility i calling the goddamn phone company waiting on hold for 20 min to be told i can go on-line and check it or use the mlife on my handset witch is never up to date it only shows the min for the last billing cycle and i tried to set my account up on there website and it never worked, so how many ways is that ah ok ao i count 1 and ah 2, THATS IT ONLY 2 GODDAMN WAYS TO CHECK MINUETS ya arrogant bastard just shut up and die

Thats really great, way to get your point across. You wonder why people think CS reps have bad attitudes, because they have to listen to people like YOU complain all day. I don't work for AT...
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Could not have said it better myself!

i am a cc rep and i hate upset customers it makes my job suck even more. my point is that its one simple thing that would improve a customers experience but you guys know everything. if you just read my other post you would see what i'm trying to get accross, but oh well you just go on my reply that i giveng to some moron thats thinks i'm just a simple minded idiot, just die please

My point is, it's such a trivial thing.
You wait on hold for 20 minutes to find out how many mins you have left, where as someone who actually needs our help has to wait the same time or longer because of yourself and others like you tying up our lines.

well if customers could check their min with you then you would have fewer people calling in with billing questions and complaining about overage but like i said you guys know everything, and when i do have a actual problem like i don't get a call but then i have a voicemail or i don't a get text until the next day i have the wonderful experience of being on hold to talk to one of your smart agents, what is their like 7 of you guys in your moms basment taking calls, or you to busy playing D&D?

Yeah Hanz, there's seven of us playing D&D in my mom's basement taking calls.
As for your oh so smart retort
"well if customers could check their min with you then you would have fewer people calling in with billing questions and complaining about overage ", what does coverage have to do with checking their minutes?
Is it inconceivable to think that maybe a customer should keep track of their minutes?
You said it yourself, you don't use your phone all that often, so why are you so hostile, dude?

i retract my former statement about coverage.
Hanz said overage, my bad. I take full blame for that. It's been a long nite.
Regardless, just use OCS, and quite tying up the lines.

Is it inconceivable to think that maybe a customer should keep track of their minutes?

yes by calling customer care. make sense?
when your only way to check your minutes is to either check online (which may not work for some people) or check the timers on your phone, which we all know is not accururate since the timers dont round up to the nearest minute. so your timers could say 50 minutes worth of calls, but if they were all 1 second over a minute then your usage is no where close to what the timers say. it would not be hard for a company of that size to make it so you could check your minutes or text messages. how else do you know how many you have left? the online site does not even tell you how many text messages youve used an ...
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why are you still dragging this on???????

and att has the worst text messaging plans around.

i disagree, unlimited to receive is better then most of the other carriers have to offer.

ever find yourself on a spam list with your wireless phones email address, incoming text msg can chew the college fund and then some.

how else do you know how many you have left? the online site does not even tell you how many text messages youve used and at $.10 a piece for overage, it would make sense to just have cust care do their job


Okay, FIRST, how bout some loyalty to your employer and do me a favor and get a phone there!

2nd, be a lil ingeneous...clear your outbox each month and count how many texts u have sent...someone who uses your phone as minimally as you do shouldn't have a problem with that.

3rd, if you really think that telling a customer verbally what their usage is will stop them from calling in b/c they talked 300 mintes over, you are clueless.

chill..... why are you so negative???

hanz said:
i am a cc rep and i hate upset customers it makes my job suck even more. my point is that its one simple thing that would improve a customers experience but you guys know everything. if you just read my other post you would see what i'm trying to get accross, but oh well you just go on my reply that i giveng to some moron thats thinks i'm just a simple minded idiot, just die please

Your probably right that it might help customers, but what good does it do to come onto this forum and complain, and then slam all of us? I don't think that any of the people here have control over AT&T's computers, or make company policy. Since you work CS, can you change the computer system, or can you institute p...
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This was just one simple question and it smowballed into this big pile.. Whatever i'm done with this


long day

what i'm getting tired of is your ignorance. why not just ask the question without the negativity. it's really simple

Amen.

that is one thing i get tired of. people whing bout policies and procedures. if you don;t like it just change companies. there are plenty of carriers out there

not to mention he works for tmo, why not go with them. pay the etf and leave?

I work for at&t

i work for attws also.

i have friends with at&T that are in school and if i was to go to t-mobile i could not send pictures to them b/c you can't send a pic from one a carrier to another

Boo hoo 😢

We're all shedding a tear for your predicament.

You should go away troll.

1) ATTWS offers the service through mMode. It is fairly accurate and updated very nicely. I know because I use it.

2) ATTWS offers online account managing. I havne't used this before, but if you can't figure out how to sign up for something, call customer care and they'll do the job your monkey ass can't figure out. Afterwards, you'll basically get the same thing as what mMode says.

3) Don't like it? No one is FORCING you to stay with AWS. In fact, since you work for TMobile I'm sure they give you an employee line (probably for $10-25/month) which I'm guessing is far less than what you're paying for your AWS line. After a few months eatin...
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Hanz I think you need to go ball your eyes out somewhere else, either you like AT&T or you dont, if you dont like not being able to have someone track your minutes for you because youre either too lazy or stupid to sign up for online cust service then you'll have to live without your precious picture messages, BIG DEAL. If your really so attached to those stupid picture messages then you need to shut your yap and stick with AT&T. The rest of us are tired of listening to you whine.

😳 I work out of Halifax with Convergys for ATTWS

OKC direct AWS call center (HVC team, level II)

?

Victoria B.C. (West Corp) for ATTWS

Way to give out proprietary information guys. *thumbs up*

Nice to see that AT&T doesn't care about customers who don't agree with the company's policies. They can go ahead and leave, it doesn't matter because there's enough AT&T customers anyway. Hey, great work on the whole number portability thing. That was real classy. Also good job on going out of business, I hope it goes well for you. 😁

Anyway, if a customer can't call and check on their minutes, it IS a good thing, because that means that they WON'T call and you can enjoy a nice relaxing day of back to back calls, talking to customers who are pissed for waiting on hold for twenty minutes! I think maybe AT&T is a little understaffed? Then again I guess a company has to make money to hire employees. Oops! 🤭

Too bad you feel that way tmguru, from what I heard...attws isn't understaffed! One of my good buddies actually got laid off from (surprise) VERIZON!!! customers always have ways to check their min's. So, LNP was a screw up....well..no carrier was perfect..in fact my ph# was ported w/o my permission...to who? VERIZON....nothing personal against that company, but when I never gave the time of day to them and this crap happens to me...well...you may understand why I am upset! Also, about attws hold times.....I'm sure every company has their busy periods....GET OVER IT

every carrier does have their hold times. the worst is sprint then at&t then t-mobile then nextel and the company that picks up the quickest is verizon
my own opinion

This is anecdotal evidence, but a teammate got a call from a customer that bet his friend that we would pick up before Verizon did, (this was TDMA care not GSM) and ATTWS picked up first and our customer won the Cash, Ka-Ching. 😎

TMgugu hey bud you seem a little pissy any reason why? You sound like a customer that calls in and just "bitch bitch bitch". Your opinion is "yours" cause I talk to people day in and day out about how they hate Verizon or Sprint and so on. Making cracks about ATT is one thing but this seems to me like your Labeling ALL ATT employees. The reason why your holding for twenty minutes is because I have some looser calling in not wanting to pay for his additional minutes or roaming. Or I want a free phone on my 19.99 plan not just a free one I want the 200.00 "flip phone". I was not told about my plan or I cant use my phone in my girlfriends bathroom.....dumb Sh@t. Thats why your holding. Im only saying this cause most people have common sense. Do...
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badspawn said:
Making cracks about ATT is one thing but this seems to me like your Labeling ALL ATT employees.

I wouldn't do something like that... unless maybe every rep I heard from said something similar to this:

badspawn said:The reason why your holding for twenty minutes is because I have some looser calling in not wanting to pay for his additional minutes or roaming. Or I want a free phone on my 19.99 plan not just a free one I want the 200.00 "flip phone". I was not told about my plan or I cant use my phone in my girlfriends bathroom.....dumb Sh@t..

Of course I see where you're coming from, I mean, I hate it when people generalize and stereotype individuals. Someon...
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that is hilarious.. 🤣 🤣 🤣 .....I am happy to see at least you get the same calls I do. Now if I was really that bad I would not be sitting here at work. 🤣 still rollin over your response. Nice work.....on your "classy" use of words.

That's "world classy" use of words actually.

as far as my limited knowledge you can send a picture to any camera capable phone to any carrier with any carrier and you can also e-mail them to any e-mail address

nope, got to be to same carrier, at least for AT&T

Same with Sprint, it has to be the exact same carrier. But the info on the e-mail address is correct.

i learn something new every day

nope, got to be to same carrier, at least for AT&T





u can use mmode to "email" the pic anywhere

i have friends with at&T that are in school and if i was to go to t-mobile i could not send pictures to them b/c you can't send a pic from one a carrier to another

makes sense, but mms is one of the features about gsm i don't use nor care.

this isn't about you 😁

i know!
🙂

Hans, I am sorry to read that you have so many issues. Name calling is so mature. Maybe the reason that we don't provide usage over the phone is so care reps don't have to deal with the likes of You so often. 🙄

Very Nice!!!

ive sent in the request to the retention feedback team to make it available, hopefully it will be in the near future,,ahem..merger.

umm okay buddy since when has there been a retention feedback team? 😳

If your in care do a search, for retention feedback e-mail, first one,there great over there they usually respond pretty quickly.They take suggestions, im not sure when it was initiated. 😳