The rule though is we are not supposed to do it, trust me on this.

SERO is for new customers establishing service with Sprint. Not existing ones.

You- "Hi, I'm out of contract and look at my options. I've been happy with Sprint and would like to stay but I would prefer a SERO plan. Since I am out of contract, I could port to ATT/VZW/TMO and a few days later sign up on the SERO website and port back. I was hoping, however, that I could avoid that hassle and just renew my contract and have my plan changed to a SERO plan."

Retentions- "Well, it seems you have a preferred account, solid payment history, are indeed out of contract. Let me see what I can do."

or - "Hmm... looks like you're always late with your payments, still have a spending limit after several years, are always asking for credits or special offers, etc."


Depends on the rep and your own account. It is pre...
(continues)

Yeah AC4321 that is pretty much is what I was gonna say.

I haven't missed a payment and haven't asked for special offers or promotions, but I have called in before to address faulty charges. So as a customer for a measely two years, I've done my part.

I did have an issue that I eventually had to handle with corporate, but that was due to the representatives (one local in the store and one outsourced) that were assisting me.

If I were to port my number away from Sprint, would I need to stay away for a certain amount of time before I could port back?

No one is ripping you off sir. the SERO plan is an employee refferal plan. SERO stands for Sprint Employee Refferal Offer it is not intended for the general public. It is for Employees to offer to friends and family not for every Joe Schmucketelli who decides they are paying too much for there wireless service, thats why you need a Sprint Employee E-mail address to access the plan. If it were offered to the general public it would be offered in store and on the main Sprint website. Your the kind of customer nobody wants the kind that wants something for nothing.

I swear, I hear the faint echoes of Ray Carrol in your response.

Allow me to repost one of my responses to a similar assertion.

Are you serious?

The SERO plan has been exploited by both consumers and representatives from the beginning of its inception.

Sprint, aware of this exploitation, chose to respond to this by extending it's length.

Hell, Sprint even released emails addresses that were not limited by the plans original terms, like savings@sprint.com.

They obviously don't care considering this was happening, and they still chose to extend the program even longer then originally planned.

Even more insulting to consumers in this case, is a plan group with more features, for considerably less.

I

...
(continues)

I have no Idea who Ray Carroll is but I explained what the creation of this plan is for and you yourself said it was being exploited. The fact remains it was still for Sprint Employees to refer thier friends and family to not for the general public hence the discontinued validity of savings@sprint.com. I have no doubt in my mind this person will be able to get hte SERO plan since Sprint is dieing to keep customers but it doesn't change the fact that he shouldn't.

captainplooky said:
How is it two people in the same area can have a difference of over 40% in price for the same plan and features? Simple, those who pay more, are paying the difference of these customers so Sprint can entice them into contracts.

This.

Your the kind of customer nobody wants the kind that wants something for nothing.

😳

Aren't you describing the people on the plan to begin with as well?

Aren't they getting something for nothing where normal customers end up picking up the slack one way or another?

Only if they were not referred by a Sprint Employee.

So what about those who were referred and still get something for nothing?

They are just taking what is offered to them are abusing a program that was designed as a perk for sprint employees.

BTW I apologize for saying -"Your the kind of customer nobody wants the kind that wants something for nothing." - That was out of line.

It's okay and thanks.