Warranty Issues
Hi all, I've worked in a retail location selling sprint for about 4 years now and every time we had a custumer who had a phone more than 14 days we've sent them to a service center to fix a phone.Up until recently there were no problems(provided there was no physycal damage)then, recently every custumer that was sent there was told that unless they had ERP they would not be helped.They were told to contact the manufacturer.Of course those people came back to the store, and then...... well, anybody who works in the wireless industry knows this story.
Now, my main question is did anybody hear about this issue? From what i was able to find out, the policy changed recently and that warranty period became 30 days instead of 1 year. Anybody kno...
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Now, my main question is did anybody hear about this issue? From what i was able to find out, the policy changed recently and that warranty period became 30 days instead of 1 year. Anybody kno...
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This is yet another example of an industry unwilling to stand behind what it sells.
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it's worse than just that... I bought a BRAND NEW PHONE and paid accordingly, the phone was a lemon (tested by sprint and shown defective in the first week I owned it) I have now had appx 12 phones in 2 years. Why? because from the VERY FIRST ONE they replaced it with a piece of crap refurb. 12 refurbs later, I finally just bought a PPC 6700... though I am seriously considering selling it and going to Verizon (not that they dont suck too, just that I hate sprint so much).
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Yeah, it is problem with the industry. They continue to think that if they build it, people will come. But, in reality, it is now just a shell game: which carrier can get the most customers this year.
I am sorry to hear about your troubles. It is too bad they are not like this company
http://dillonprecision.com » with a no-BS attitude or like my local grocery store as told in my muffin story that seems to have upset a lot of slackers in the cell industry.
I am sorry to hear about your troubles. It is too bad they are not like this company
http://dillonprecision.com » with a no-BS attitude or like my local grocery store as told in my muffin story that seems to have upset a lot of slackers in the cell industry.
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Do you ever shutup about your stupid muffins as well as your gun website? By the way I do not work for Sprint, nor do I work for any other cell provider, although I used to do tech support for a cell provider. Business is business -- it is there to make a profit and money for shareholders. I personally have had 4 phones in the 6 years that I have had cell phones and in most cases if you take care of the phone and do not drop it, it works fine. I have not had a single issue with any of my Sprint phones, nor any US cell phones that I have used, aside when I accidentally dropped my phone and the screen cracked, which I then proceeded to take advantage of the insurance that I have in case something does go wrong with my phone or I do make a mist...
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The warranty on all new phones is still 12 months. If the phone is being turned away to ERP that means the problem is not covered under the manufacturer's warranty and that insurance would be the only way to replace the phone.
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The phone had no physical damage, and the store acknowleged that.Still they said that the custumer needs to contact Sanyo.
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I went into a store today with a Toshiba 4050 that is still under warranty and they said that I would have to pay $35 dollars just for them to look at it. They said that I would have to call the manufacturer. After calling UTStarcom, I was referred by an automated message to the website. The website needs the part number and the name and address of where I got the phone in addition to other things and they say that it will take approximately ten business days after they receive the phone for me to get it back. I called LG and they said it would take 25 to 30 business days to return the phone. I called Sanyo and waited on hold for 18 minutes only to get through to a voice mail. I also have an LG that was replaced by the store in late De...
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I'm assuming since you have the 4050 that it is outside of the warranty (since I had that phone over a year ago myself) and that's why you would need to pay anything to have the phone worked on. This is the same with any company. If your phone is outside of warranty you had better qualify for rebates on a new phone or have insurance otherwise it's expensive.
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Actually, my warranty expires on the 28th of January. If you take a phone in and you don't have the $3 warranty package, they will charge you just to look at it.
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Check with your rep, because the ONLY way SPRINT will handle ANY problem on your phone is if you have ERP. If you don't have ERP, and not willing to pay full repair cost, they will literally hand you back your phone and say "sorry, contact the manufacturer".
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I recently heard about this issue. I work in an affifiate market (for now, Sprint bought our affifiate and id closing deal at end of Jan. '06) and I was told, 2 weeks too late, that from Sept. 1 to Dec 31 that customers were offered option of adding ERP to their phone because Sprint would no longer honor Mfg. warranty. I have yet to hear a customer say they received that correspondence and, believe it or not, our REP knew nothing of it. I find this troubling and it makes sense as to why Sprint scores HORRIBLY in Consumer Reports in the area of Customer Care. But yes, no ERP, no help from Sprint 😡
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Having a company handle your equipment warranty issues for you is pretty standard in this business...It's a pain in the a$$ to go through the manufacturer...I fully understand Sprint or verizon or whomever doesn't manufacture the equipment itself, and it IS the manufacturer's warranty, not the providers...Still though, that is one thing I am actually dissapointed in, if this is the case. Is it cost do you think why Sprint has done this (again, if this is the case), or what?
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The new procedure is if a customer doesnt have ESRP, then with the first problem that Sprint handles, the customer will pay. After that, the customer can add ESRP for $3 per month, then never pay for service or repair again.
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