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Sprint cant even send me a properly working phone! :evil:

ostryzak

Dec 19, 2010, 7:46 PM
I have been a Sprint cell phone customer since Jan 2004 (I checked!). This past year has been a horror in regard to defective cell phone hardware and software. I would love to know what other individuals have experienced with Sprint, as well as to know if I am being too patient with Sprint in regard to a fix for my issues. Also, I hope this might be educational to other Sprint customers - good or bad.

(New phone - #1)
In Dec 2009 I renewed a new two year contract with Sprint to obtain two new phones (a pair of LG Rumor Twos) - I just want to focus on my personal phone issues in this letter- the second phone and contract issues are another long story. Everything was working well until about six months in - the LG phone would have serious ...
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gloopey1

Dec 20, 2010, 12:44 PM
Blah, blah, blah! 🙄

Who do I need to speak with to see about getting the last 20 minutes of my life back?
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jrfdsf

Dec 20, 2010, 12:49 PM
gloopey1 said:
Blah, blah, blah! 🙄

Who do I need to speak with to see about getting the last 20 minutes of my life back?

The big question is how does anyone even know whether this really even happened? Anyone can post some supposed problem they had with a wireless company under a anonymous username. Too many tools out there to allow this kind of garbage to be posted.

This is one reason I have not posted here in a while.
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DiamondPro

Dec 20, 2010, 4:49 PM
Especially since his account was created today just to post this hoax. No phone is perfect. Sprint has one of the best if not the best return policy and equipment protection programs out there. I'd be hard press to see this guy happy if Sprint gave him a Evo or Epic 2 of the best smartphones of 2010 😎
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ostryzak

Dec 30, 2010, 10:29 PM
I have been used to other forums (sprintusers, cosumerist, etc...) I decided to spread my story and found phonescoop and decided to share. No, I am not a perpetually unhappy individual - I have had a rough time with this hardware and customer service.

I would absolutely love to have sprint try resolving my issue with a different phone - all I have been told is to return my phone to avoid an ETF and it was implied that I use another carrier... *sigh*
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ostryzak

Dec 30, 2010, 10:26 PM
Looking for proof? Feel free to google my story, most complete @ sprintusers.com with actual photos and contact info!
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HawkeyeOC

Jan 3, 2011, 8:37 PM
ostryzak said:
Looking for proof? Feel free to google my story, most complete @ sprintusers.com with actual photos and contact info!


From sprintusers.com: 🤣

Invalid $idname specified. If you followed a valid link, please contact us.

Google produces nothing either 🤣
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Cellular Phone

Dec 20, 2010, 2:57 PM
gloopey1 said:
Blah, blah, blah! 🙄

Who do I need to speak with to see about getting the last 20 minutes of my life back?


I read it in 20 seconds. I would not spend 20 minutes reading this unless I was bored out of my head at work.
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acdc1a

Dec 21, 2010, 11:53 AM
How are these equipment problems Sprint's problem? When the V-Tech fails at home do you put AT&T through the same thing?

This is either a bogus post or you have the worst luck of anyone I've ever met.
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ostryzak

Dec 30, 2010, 10:31 PM
Nothing to gain from a bogus post - and I'm definitely not convinced its bad luck.... I have seen many similar stories....
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The 1

Jan 3, 2011, 2:39 PM
You've seen many stories of people gettine three different models of phones(rumor2, touch pro, touch pro 2) and the same issue with all of the phones? jeez.. I dont even know what to say.
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acdc1a

Jan 4, 2011, 11:01 AM
I've NEVER seen ANY story of people getting 3 different models with the same issue. I've heard of people getting 3 of the same phone all with the same issue. Those are called known defects and manufacturers typically like to act on those.
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serendair

Jan 3, 2011, 10:45 PM
It's as a supervisor put to me:

Cell phones are mass produced; 95% of the cell phones received in the stores are good phones that will work. There's the 5% made that are lemons and that sucks.

Yes, the insurance company will charge you a deductible and you'll have to pay for it unless it's a manufactuer's defect. (Egads, my spelling is atrocious today. /sob) I'd have sent it into LG myself, yeah, I'd be out a phone, but that's the next logical step if the phone was truly defective and not damaged by the user themselves. And it sounds like you've received comperable replacements as well; something's either power surging your phone, you're an unlucky person or there's more than what you're telling.

I'd say for someone who's selling ...
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deepskyblue

Jan 4, 2011, 3:48 PM
Sometimes the responses to some customer issues in these forums are not the best.

Sometimes reading through replies like the replies to your post I think to myself: these guys wouldn't last a day in customer service. Ironically some of them probably do work in customer service, but I can tell you that in my experience you don't get very far by pretending a customer's issue doesn't exist.

I don't work for sprint, I work for another carrier but still think I can shine a little light on some of your questions.

1) That is entirely up to you. Most carriers will try to work with you in any situation that comes up with your service, if you feel that they're not working hard enough or that the resolutions are too bound up by red tape, may...
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vercetti

Jan 4, 2011, 4:31 PM
deepskyblue said:
Sometimes the responses to some customer issues in these forums are not the best.

Sometimes reading through replies like the replies to your post I think to myself: these guys wouldn't last a day in customer service. Ironically some of them probably do work in customer service, but I can tell you that in my experience you don't get very far by pretending a customer's issue doesn't exist.

I don't work for sprint, I work for another carrier but still think I can shine a little light on some of your questions.

1) That is entirely up to you. Most carriers will try to work with you in any situation that comes up with your service, if you feel that they're not working hard enough or that the resolut
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scottmurray

Jul 10, 2019, 4:04 AM
Nice
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