Can anyone give me some options? Save plans?
Long story short, Sprint sucks, and is bending me over.
Shorst story long, I had a Touch Pro, had it exchanged a few times, then finialy got the OK to get a different model swapped out. Went to a Sprint store, and got the Moment. I got the SERO $30, and they wouldn't activate it, so I spent around 4-5 hours on the phone being bounched around to different departments, and getting told no on every occasion.
I e-mailed Dan Hesse, and got a call from Executive Service, who said they would look into it. That was last Thursday, and I haven't heard back from them. Since then, I was without a phone for a week, and the line actually got canceled because there wan't a phone connected to it.
After getting chewed out by the wife, I went to a Sp...
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Shorst story long, I had a Touch Pro, had it exchanged a few times, then finialy got the OK to get a different model swapped out. Went to a Sprint store, and got the Moment. I got the SERO $30, and they wouldn't activate it, so I spent around 4-5 hours on the phone being bounched around to different departments, and getting told no on every occasion.
I e-mailed Dan Hesse, and got a call from Executive Service, who said they would look into it. That was last Thursday, and I haven't heard back from them. Since then, I was without a phone for a week, and the line actually got canceled because there wan't a phone connected to it.
After getting chewed out by the wife, I went to a Sp...
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1) Hero, Pre, Moment dont work on old SERO.. stop trying, its not worth the headache youre giving yourself, and it wont work.
2) If you want the new toys, then spend the money to get them. If you want the old plan, then get a phone thats compatible.
And, 3) if someone offered you 20 bucks off the already industry best Everything 450, why arent you jumping on that with both feet!?
And 4) Sprint doesnt suck and theyre not bending you over, youre trying to do something that isnt feasable and complaining that you cant get your way. As a consumer, sometimes NO is the right answer, as much as we dont like hearing it.
2) If you want the new toys, then spend the money to get them. If you want the old plan, then get a phone thats compatible.
And, 3) if someone offered you 20 bucks off the already industry best Everything 450, why arent you jumping on that with both feet!?
And 4) Sprint doesnt suck and theyre not bending you over, youre trying to do something that isnt feasable and complaining that you cant get your way. As a consumer, sometimes NO is the right answer, as much as we dont like hearing it.
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Tell you waht, you be without a phone for a week because Sprint gave you a phone that didn't work with your account, and get yelled at, and see if you feel the same way.
Charging double for the same features isn't a fair shake. They can keep the any mobile any time, cause last month I used around 90 anytime minutes.
Just looking for advice is all.
If you got it, I'm all ears, but if not, please save the comments for yourself.
Charging double for the same features isn't a fair shake. They can keep the any mobile any time, cause last month I used around 90 anytime minutes.
Just looking for advice is all.
If you got it, I'm all ears, but if not, please save the comments for yourself.
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I thought the advice was obvious.
Get a phone that works with the plan you have, or get a plan that works with the phone you want.
Simple enough, but thats not what you want to hear, so theres nothing else to tell you.
Get a phone that works with the plan you have, or get a plan that works with the phone you want.
Simple enough, but thats not what you want to hear, so theres nothing else to tell you.
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I dont understand what is so hard.
NO.
Besides, they already offered to "save" you and you turned it down what the hell more do you want them to do!?
If 20 bucks off a great plan isnt enough, Im not sure what else there is to do.
NO.
Besides, they already offered to "save" you and you turned it down what the hell more do you want them to do!?
If 20 bucks off a great plan isnt enough, Im not sure what else there is to do.
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WhoDey is absolutley right... I will back up what he said 100%... because you are whining about being on a sero plan when that is about half of what the average consumer pays (im guessing)...
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I'm gonna back him up too. $30 for those features is obviously a great price. but if you want the fancy phone, you have to get the plan that conincides. There is no getting around this, and you have to accept it
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why not go with the 69.99 plan and get a discount.. use the phone you want. and we have discounts for everything from having a free aol email, using a credit union, or where you work. Id personally stop complaining. 69.99 is better than everyone else for what your getting. just hit up verizon or att and see. Like the suncom unlimited plan all over again lol.
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Here is some advice, grow up. You cant take your wife yelling at you.... what are you 10?? Also don't get made you cant drink champagne on a beer budget. If you want your old plan return the moment and get a Different phone (common sense) or keep it and take the plan change.
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Doesn't work that way. If you had just presented your question about potential save plans...maybe. When you blame Sprint for bending over back wards (switching your handset for another model of your choice) but YOU chose to diddle around trying to force a model which you knew would not work with your plan... you are going to get pushed back.
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Whodey,
The phone companies arbitrarily assign phones to required certain plans - there is no industry standard for this as there is no industry standard for the definition of a smartphone.
It's not a matter of being cheap, but of practicality.
Regardless of how much you think you are "saving", paying 100% more for the exact same service can hardly be characterized as a deal.
The phone companies arbitrarily assign phones to required certain plans - there is no industry standard for this as there is no industry standard for the definition of a smartphone.
It's not a matter of being cheap, but of practicality.
Regardless of how much you think you are "saving", paying 100% more for the exact same service can hardly be characterized as a deal.
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Is it a requirement that he have that specific phone???
Must have missed that in the OP.
You want an iPhone, you get the iPhone data add-on (which doesnt include text), you want a Pre/Moment/Hero, you get the plan capable of handling it... period end of story.
Must have missed that in the OP.
You want an iPhone, you get the iPhone data add-on (which doesnt include text), you want a Pre/Moment/Hero, you get the plan capable of handling it... period end of story.
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Ask The Shack said:
The best offer I got was the 450 minute Everything Data with a $20 montly discount bringing it down to $50/month, but I can't see spending an extra $20 for the same features I'm getting now.
I have encountered
- exactly
It seems they are dropping the price down to the price they sell BOOST unlimited service for.
I, like you, have no problem paying more for the service but an increase of 100% for the same service is outrageous!
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See my above post directed to you.
No one is forcing you to have that phone, and no one is forcing you to NOT have SERO.. I dont understand what is so hard about this sitution?!
Would it suck if I were in the same position, sure, maybe if I couldnt get the shiny new toy I wanted.. but there are other toys that I COULD get, and still keep my plan which offers a $40 discount over a comparable plan.
And btw, its NOT the exact same service, Everything plans come with Data Premier and Nav, which SERO did not.. (I may be wrong on Nav though, not 100% sure)
No one is forcing you to have that phone, and no one is forcing you to NOT have SERO.. I dont understand what is so hard about this sitution?!
Would it suck if I were in the same position, sure, maybe if I couldnt get the shiny new toy I wanted.. but there are other toys that I COULD get, and still keep my plan which offers a $40 discount over a comparable plan.
And btw, its NOT the exact same service, Everything plans come with Data Premier and Nav, which SERO did not.. (I may be wrong on Nav though, not 100% sure)
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independentjoe said:
I, like you, have no problem paying more for the service but an increase of 100% for the same service is outrageous!
LOL who taught you math.... a 100% increase is very off.
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I was speaking of my current plan.
You are actually correct though, I was trying to make it easier to understand by saying 100% when in reality the increase, for me, would be around 139.96% more.
Thanks for clearing that up.
You are actually correct though, I was trying to make it easier to understand by saying 100% when in reality the increase, for me, would be around 139.96% more.
Thanks for clearing that up.
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Sero = 30
450 Data = 70$
discount -20$
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50$
50/30= 1.666
1.666 = 1.6 x the cost or 66% increase
You have choices, dosn't mean you have to like them but you do have choice, it sounds like you know what those choices are, pick one.
450 Data = 70$
discount -20$
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50$
50/30= 1.666
1.666 = 1.6 x the cost or 66% increase
You have choices, dosn't mean you have to like them but you do have choice, it sounds like you know what those choices are, pick one.
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There is no issue with my math.
Where I take the best offer I have had I would be paying 100% more for essentially the exact same service.
As I said earlier, I don't mind paying more but to require a 100% increase is too much.
My choice, remain month to month and wait for a better deal. It's only a matter of time and I can afford to be patient.
Where I take the best offer I have had I would be paying 100% more for essentially the exact same service.
As I said earlier, I don't mind paying more but to require a 100% increase is too much.
My choice, remain month to month and wait for a better deal. It's only a matter of time and I can afford to be patient.
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The best way is to convert your SERO to EPRP first before trying to get phones that are not eligible to SERO but work with EPRP
I did convert my 3 sero (50/30/30) to EPRP family data by calling 1-866-264-1282 and it took less than 5 minutes.
Yes I am paying more but Sprint is in the business to make money. And it's still cheaper compare to other providers
Read this for the number to call
http://www.sprintusers.com/forum/showthread.php?t=19 ... »
Hope it helps
MM
I did convert my 3 sero (50/30/30) to EPRP family data by calling 1-866-264-1282 and it took less than 5 minutes.
Yes I am paying more but Sprint is in the business to make money. And it's still cheaper compare to other providers
Read this for the number to call
http://www.sprintusers.com/forum/showthread.php?t=19 ... »
Hope it helps
MM
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He was already given a solution BETTER than EPRP and chose not to take it.. and now he is whining about not being given a save plan!
Let him go, nothing further sprint can offer that he would say yes to.
Let him go, nothing further sprint can offer that he would say yes to.
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To be honest bro, No matter WHO you talk to, e-mail, argue with ETC, the best bet i have read here is thet $50 option is the best one your gonna get. GUARANTEED! your adding Sprint Navigation ($10 extra on SERO) plus TV premier for free?! The Samsung Moment, HTC Hero, Palm Pre, Palm Pixi, Samsung Insinct, Instinct s30, and the Instinct HD wont work without chaging your plan. If you get a BlackBerry it'll work for calls and e-mails on your current plan, but internet wont work without a seperate $30 add-on making it $60 a month. I understand your frustration, i would be upset as well being without a phone for a week. You should actually consider yourself extremely lucky for them breaking a huge WEL violation and exchanging you to a device that...
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Sprint_2008 said:
...The Samsung Moment, HTC Hero, Palm Pre, Palm Pixi, Samsung Insinct, Instinct s30, and the Instinct HD wont work without chaging your plan. If you get a BlackBerry it'll work for calls and e-mails on your current plan, but internet wont work without a seperate $30 add-on making it $60 a month.... 😉
Meant to say that calls and texts will work with a blackberry on that plan but emails and internet WONT work unless you get the $30 add-on. I was typing too quick there lol 😛
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Nothing wrong with being blunt. Sprint never should have switched him out of his original model. What world do we live in? This is why wireless carriers need to get OUT of the business of selling handsets. Let customers buy directly from the manufacturer UNLOCKED and UNSUBSIDIZED and activate with the carrier of their choice with no contract. When there are equipment issues they deal with the manufacturer. I guarantee you they would not have the option to switch to a brand new handset for nothing. Then HE whines about it. UNBELIEVALE!
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Azeron said:
UNBELIEVALE!
unbelievable indeed with the correct spelling 😉
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So...rather than choose a phone compatible with SERO when you were in the Sprint store...you left with an unactivated phone and that is Sprint's fault?
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Azeron said:
So...rather than choose a phone compatible with SERO when you were in the Sprint store...you left with an unactivated phone and that is Sprint's fault?
In fact it IS Sprints fault, per company policy, every phone sold or exchanged MUST leave the store active, and it looks like they gave it to you inactive or else you wouldnt of had to call in. Thats why I said I blame the reps at the store, sounds like they just handed him the phone and let him deal with the hassled to try and activate the phone himself.
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I use to work for Sprint...in retention..people like you are who use to make me sick!! 😡 The problem with this is there are too many customers like you that want more,more, more and are not willing to pay for the business sprint is providing to you! You want everything your way and you are failing to realize that Sprint is a business and they are trying to make money!! DUH!! Im sure if you owned a comp. and people wanted all this stuff for free or at discounts and you honored it,...you wouldnt be in business very long!!!
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I have got to admit I have been one of these people that wanted "more, more, more and not willing to pay." I have got to say, Sprint has been so good to me over the past 14 years. I have been willing to pay for the service I have been getting. However, when Sprint offers me a discount for my long time loyalty I have and will take it. But, no longer have I tried to squeeze out more for paying less.
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manda950587 said:
The problem with this is there are too many customers like you that want more,more, more and are not willing to pay for the business sprint is providing to you!
So what's the difference between unlimited data in a $30 plan and unlimited data in a $70 or $99 plan.
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Ive already told you.
Sero doesnt have Navigation, or sprint TV/Music Premier
Stop asking questions if you dont want to know the answers.
Sero doesnt have Navigation, or sprint TV/Music Premier
Stop asking questions if you dont want to know the answers.
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Oh I see.
Add features a customer doesn't necessarily want in the attempt to add value to the plans when in reality they are no different.
So, how is the data on a SERO plan different from the data that is using Sprint Nav, TV, or Music?
The only added value of newer plans comes from the new mobile to mobile definition. However, even that value is limited if the customer is not a power user.
Add features a customer doesn't necessarily want in the attempt to add value to the plans when in reality they are no different.
So, how is the data on a SERO plan different from the data that is using Sprint Nav, TV, or Music?
The only added value of newer plans comes from the new mobile to mobile definition. However, even that value is limited if the customer is not a power user.
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There is no difference between unlimtied data on a 30 dollar plan and unlimited data on a 70 dollar plan. The difference is with the 70 dollar plan you get to use the phone you want to use.
This is perfectly fair. Sprint determines their own prices and policies and you determine if you wish to use them. In this case the more expensive policy is still a lot more cost effective than the closest competitor.
Sero plans have been killing sprint and this is their effort to wean people from them. Kudos to sprint. They could simply raise the price for anyone not currently under the two year sero aggreement.
At least this way they provide you with an incentive to get off the plan and still give you a great deal. In addition they sti...
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This is perfectly fair. Sprint determines their own prices and policies and you determine if you wish to use them. In this case the more expensive policy is still a lot more cost effective than the closest competitor.
Sero plans have been killing sprint and this is their effort to wean people from them. Kudos to sprint. They could simply raise the price for anyone not currently under the two year sero aggreement.
At least this way they provide you with an incentive to get off the plan and still give you a great deal. In addition they sti...
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sigh.. you really are that dense!?
I JUST FARKING TOLD YOU!!
EVERYTHING DATA COMES WITH TV PREMIER, RADIO PREMIER AND SPRINT NAV INCLUDED.
SERO DOES NOT.
How you still come to your magical conclusion that theyre the same is beyond reason or logic.
GET OVER IT.. YOU WANT THE PHONE, GET THE PLAN.
YOU WANT THE FERRARI, GET THE EXPENSIVE TIRES, GAS, SPARKPLUGS, etc.
I JUST FARKING TOLD YOU!!
EVERYTHING DATA COMES WITH TV PREMIER, RADIO PREMIER AND SPRINT NAV INCLUDED.
SERO DOES NOT.
How you still come to your magical conclusion that theyre the same is beyond reason or logic.
GET OVER IT.. YOU WANT THE PHONE, GET THE PLAN.
YOU WANT THE FERRARI, GET THE EXPENSIVE TIRES, GAS, SPARKPLUGS, etc.
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Not to mention that The Hero and Moment use alot more data then an Instinct or BB. All the Apps you download from the market require internet access for constant updting the widgets and so forth.
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You are wanting Sprint to bend rules that they have set up, which no one else is allowed to do. You want to be the one exception. Who cares if you threaten cancellation. You are getting a great deal now and sprint is not making much money off you, you were offered another great deal and you turned it down. Retention did its job, get over it and move on. Cancel your account, see how that works out for you. Before you make some stupid remark about how Sprint is losing subs, who cares how many subs you have if you the bottom line isnt being met. Sprint is better off without customers like you anyway. You are costing the company more money than you are worth the trouble when you waste a call into care, then waste a call being transferred to rete...
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Sprint is better off without paying customers?
Maybe if Sprint charged everyone the same rate for the same plans in the same area all the time, everyone's bill would be lower and people wouldn't have to seek out the hidden discounts and plans available.
Maybe if Sprint charged everyone the same rate for the same plans in the same area all the time, everyone's bill would be lower and people wouldn't have to seek out the hidden discounts and plans available.
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Um yes, when i cost more to have them than what they pay.... You obviously don't understand simple business practices.
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He obviously doens't know hom much money EACH call to any department on any level cost. The amount of calls he is saying he made definitely costs more than his $30.00 plan he is paying oh so much for. 🙄
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Did you even read what I wrote?
People wouldn't be calling in to seek out hidden plans or discounts if there weren't hidden plans or discounts available to begin with.
People wouldn't be calling in to seek out hidden plans or discounts if there weren't hidden plans or discounts available to begin with.
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They are not hidden plans or discounts. What is so hard to understand? You are crying for something that is not valid. There are reasons why some discounts are available, and its not just to pacify you. Its no different from any other company. Most McDonalds offer discounts or even free meals to their employees and their families. Should McDonalds offer the same discount to everyone just because some people can get it? Does that sound like it makes any business sense to you at all?
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I'm sorry, I'm pretty sure you said this "Sprint is better off without paying customers?" So since its hard for you to understand my response, i will make it easier.
So here let me break it down for you.
You asked : Sprint is better off without paying customers?
I said : Yes if it cost them more money to keep them than what they pay.
I am not sure if there is any way i make make it simpler.
So here let me break it down for you.
You asked : Sprint is better off without paying customers?
I said : Yes if it cost them more money to keep them than what they pay.
I am not sure if there is any way i make make it simpler.
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...that this thread is still ongoing. Sprint is never going to raise their ARPU with plans like this around. They should grandfather the plan altogether. No SERO on any new handsets going forward. Build it into the system so that there is no work around for it.
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Sprint should only honor old SERO plans through the contract end date, then require them to migrate to a current SERO offering if they choose to keep services with Sprint.
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do that, and this 4 year customer moves to my friends t-mobile employee friends option for $15/month. as long as my plan is $30 and they don't remove my old employee free BB package, i'm staying with sprint, and i'll keep selling it to my friends.
i know that losing me isn't a big threat, and it's not supposed to be. i just don't think it'd be ok of sprint to 'force quit' my plan to get me to pay another $20/month.
i know that losing me isn't a big threat, and it's not supposed to be. i just don't think it'd be ok of sprint to 'force quit' my plan to get me to pay another $20/month.
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30 and tax.
however, the bigger picture doesn't consider my rate plan alone. in the two years since my store was shut down, i've referred many, many friends to the company. not to mention the hundreds of individuals that i signed to two year contracts during my tenure with the company. i have been more than paid for, IMO.
however, the bigger picture doesn't consider my rate plan alone. in the two years since my store was shut down, i've referred many, many friends to the company. not to mention the hundreds of individuals that i signed to two year contracts during my tenure with the company. i have been more than paid for, IMO.
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You were compensated for your work as an employee. You didnt just do it for the fun of it. Sprint also has a setup for all of your referrals, so you should have been compensated for that. This idea that you are owed something outside of that is pretty petty. According to you, all former employees should be rewarded for their dedication with access to plans that leech the system.
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meh. it's just a justification.
besides, i doubt my plan 'leaches' the system. while it's not as profitable, i don't believe that my $30 plan costs the company money. they wouldn't stay competitive if they offered this plan to everyone, but they've effectively bought a sprint fanboy by letting me have this plan... which nets them a lot more money than just about anything else. they need more people like me on their network.
i would be very interested in finding out the average overhead that a wireless company fronts, broken down to a per customer basis.
besides, i doubt my plan 'leaches' the system. while it's not as profitable, i don't believe that my $30 plan costs the company money. they wouldn't stay competitive if they offered this plan to everyone, but they've effectively bought a sprint fanboy by letting me have this plan... which nets them a lot more money than just about anything else. they need more people like me on their network.
i would be very interested in finding out the average overhead that a wireless company fronts, broken down to a per customer basis.
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lol. They aren't quitting your plan. The problem is that it's barely profitable to begin with for old services. New phones do more stuff that costs more money to license and carry. You want the new stuff then change to a plan that lets the company make some profit. Otherwise it's just a leech on the system and isn't worth the time.
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Exactly. It should go like so: "You are welcome to continue using your existing handset with your current plan. However, your current plan is incompatible with any of our new handsets."
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the problem is that it isn't. i can see the pre/pixi, and some of the other smartphones, but something like the hero works the same way as the windows mobile handsets, and should be cheaper to carry since it's OS is open source. i may be mistaken on that. but, not allowing users to make even lateral moves wouldn't be cool. although, i recognize the companies right to do so.
also, i think that it should be different for people that are former employees who were severanced (sp?), like myself.
also, i think that it should be different for people that are former employees who were severanced (sp?), like myself.
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Ask_the_Shack.
I assume you work for radioshack.
The employee plan is cheaper than the sero plan and works with the latest and the greatest.
I would know, I saw my friend's Sprint bill and almost came my pants, but swore not to tell anybody the price.
He has the palm pre too btw.
Please, if you do work for the "shack" and didn't know that, I applaud you for being ignorant to the benefits of ones company you work for.
If not, please ignore my advice completely and listen to the massive amounts of posts prior to this, all were very helpful and informative.
I assume you work for radioshack.
The employee plan is cheaper than the sero plan and works with the latest and the greatest.
I would know, I saw my friend's Sprint bill and almost came my pants, but swore not to tell anybody the price.
He has the palm pre too btw.
Please, if you do work for the "shack" and didn't know that, I applaud you for being ignorant to the benefits of ones company you work for.
If not, please ignore my advice completely and listen to the massive amounts of posts prior to this, all were very helpful and informative.
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