Samsung m550 or why am I with Sprint?
I called about info about an phone upgrade. I was given acct information that I already had. I was put on hold for 5min when I asked about a recent new phone - samsung m550. I was put on hold for 10min when I asked when it would be released since I thought it had been released june 6th.
I have been a customer for 10 years. Each time I interact w/ Sprint customer service, the service is getting worse. When I am about to renew a contract, I should be able to get the information I need for my new phone. Or, I can become somebody else's customer. The sales staff do not have the information they need to assist me.
So, in the end, what did I get from Sprint customer service? They sa...
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That model isn't a major launch and is being released in between when most launches happen. The info on it has been sparse at best, compared with the Pre. A lot of reps haven't even heard of the m550 and won't until it is actually released directly. That's not an excuse, just why. It's a situation that can happen with any similar release.
For questions like that, it's usually better to do an email inquiry:
http://search.sprint.com/inquiraapp/contact.jsp »
That fr...
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I guess it's like releasing the rotary phone if you are also releasing push-button phone. That is if the push-button phone was priced twice as much and on a subscription plan.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
azileretsis said:
I think it's more likely that Sprint is just wanting to push phones and plans that require the data portion.
I guess it's like releasing the rotary phone if you are also releasing push-button phone. That is if the push-button phone was priced twice as much and on a subscription plan.
Why are you with Sprint, then? The best things about Sprint are the data services and cheaper plans that include data. If I didn't use data, I'd go with AT&T or Verizon or prepaid.
Complaining about that is like complaining, "they want me to put music on my ipod!" Yeah, no duh.
Back to reality, though, the m550 isn't that great of a phone. It feels cheap and plasticky, and has mediocre feature...
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Kayslay34 said:
LOL sub par... your a idiot only network that is better is verizon, sprints customer service has the highest improvement rate fore the last 3 quarters.
Correction; not an idiot, a troll.
azileretsis said:...
customer service center: philippines, associate: jaime
I called about info about an phone upgrade. I was given acct information that I already had. I was put on hold for 5min when I asked about a recent new phone - samsung m550. I was put on hold for 10min when I asked when it would be released since I thought it had been released june 6th.
I have been a customer for 10 years. Each time I interact w/ Sprint customer service, the service is getting worse. When I am about to renew a contract, I should be able to get the information I need for my new phone. Or, I can become somebody else's customer. The sales staff do not have the information they need to assist me.
So, in the end, what did I get
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