port a number
can a number be ported while still attached to another phone and under contract for another 3 weeks
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yes, yes it can, although the number that it is attached to will become cancelled as soon as the number is ported and cencelation fees will apply.
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wrong, a customer can port out with in the last 30 days of agreement end date and will not be charged etf.
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According to where? I have seen people charged ETF for porting the number a day before their contract.
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your wrong here is what kms say for porting number while under contract:
Source: Care
Port-Out a Telephone Number
Content Owner: Stotts, Randall
Process to follow when a customer or prospect inquires about porting out or transferring a Personal Telephone Number (PTN).
Specialists: All
Customers: All Customers, all Channels
Effective Date: 11/24/03; updated 2/21/08
Details:
Porting-out refers to the process of porting a number away from one service provider to port it in to another service provider.
For example, when someone ports a number from Verizon to Sprint, their number is ported out from Verizon and ported in to Sprint.
Current Sprint customers may call about porting out their number from Sprint to another ...
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Source: Care
Port-Out a Telephone Number
Content Owner: Stotts, Randall
Process to follow when a customer or prospect inquires about porting out or transferring a Personal Telephone Number (PTN).
Specialists: All
Customers: All Customers, all Channels
Effective Date: 11/24/03; updated 2/21/08
Details:
Porting-out refers to the process of porting a number away from one service provider to port it in to another service provider.
For example, when someone ports a number from Verizon to Sprint, their number is ported out from Verizon and ported in to Sprint.
Current Sprint customers may call about porting out their number from Sprint to another ...
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AVS06 said:
wrong, a customer can port out with in the last 30 days of agreement end date and will not be charged etf.
wrong, they can port out within the first 30 days while within the trial period...
per KMS =
Early Termination Fee (ETF) is also applicable if service agreement was still in effect.
Note:
Sprint waives the ETF if the customer ports their iDEN number to a new Sprint CDMA account and vice versa.
Exception:
ETF will be waived if the port-out is requested within the 30-Day Risk Free Guarantee period.
For customers that ported in a number to activate the Sprint account, use the date the port was completed as the start point.
please if you find something that ...
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put in kms ETF ADJUSTMENT-
If a customer is canceling during the last month of the subscriber agreement being fulffilled, the customer is not responsible for the ETF.
Customers are to pay for service in advance and this is why Sprint allows for cancellation without penalty.
For example, if service is cancelled on 6/10 and the subscriber agreement end date is 6/20, the customer will not be responsible for the ETF.
Transfer the call to Account Services for account cancellation.
The system will waive the ETF.
Educate the customer that an ETF will not be charged if the customer is canceling service during the last 30 days of the service agreement and the last billing cycle has passed.
Document in the account that your decision i...
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If a customer is canceling during the last month of the subscriber agreement being fulffilled, the customer is not responsible for the ETF.
Customers are to pay for service in advance and this is why Sprint allows for cancellation without penalty.
For example, if service is cancelled on 6/10 and the subscriber agreement end date is 6/20, the customer will not be responsible for the ETF.
Transfer the call to Account Services for account cancellation.
The system will waive the ETF.
Educate the customer that an ETF will not be charged if the customer is canceling service during the last 30 days of the service agreement and the last billing cycle has passed.
Document in the account that your decision i...
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no problem and its a sir.... 🙂. if the customer is ever charged just call retentions and have them put that in kms
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this is only if a customer is cancelling the number and not taking it with them, not if they porting the number out.
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this information is under cancelling a number. If you type in 'port-out a telephone number'in the search bar, you will get the correct answer
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I also work in retentions. According to KMS it says that if a customer ports there number out even within 30 days of contract end date they will get an ETF. If we cancel you number within the 30 days of your contract end date, then we will waive your termination fee. I know it sounds silly but i have personally look up the policy on both cancelling a number and porting out a number.
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what site are in? and sorry your wrong, you might want to ask your sup. this has been verified by sups, managers, my call center director and our fraud department. because the customer pays in advance we can not charge the customer and etf when he as paid for his last month, but the customer will not get any credit if he ports before his bill cycle
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well i guess the same people that you speaking with aren't looking in KMS because it is there. I am in the Hampton call center. Look under port out a telephone number and this is were I'm getting my facts from. I have been here for three years and it has been the same. Why do you think the system doesn't automatically waive ETF when a customer ports out but auto-waive the ETf when we (sprint)cancels the number ourselves?
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well.... i get what you are saying but we in Temple were told to credit the etf if the customer ported out within the last 30 days and if he already was sent a bill for the last bill cycle..... this was from upper management, (call center director)
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gotcha...you know how sprint is...information is not giving out all at once. I hear about new changes through phone scoop or by talking to other reps. I will ask my sup for clarification so everyone will have the same info cause here in HAmpton we have been charging the ETF for port-outs.
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