it's getting serious now
is there some kind of religious like doctrine at sprint stores that states to never notate an account? 10 calls today from customer stating they were quoted something and there are no notes supporting it... not that they were misquoted just the same:
acct accessed, store number, rep id #
are the stores seriously so lazy they are willing to lose hundreds of thousands of customers rather than take 2 minutes and right something down?
btw 9 of the 10 customers I had to trans to retentions... Eff you stores
acct accessed, store number, rep id #
are the stores seriously so lazy they are willing to lose hundreds of thousands of customers rather than take 2 minutes and right something down?
btw 9 of the 10 customers I had to trans to retentions... Eff you stores
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arsimckhoi said:
are the stores seriously so lazy they are willing to lose hundreds of thousands of customers rather than take 2 minutes and right something down?
With sprints quarterly reports the way they are I would say yes!
Wavvy to sprint 😁
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arsimckhoi said:
is there some kind of religious like doctrine at sprint stores that states to never notate an account? 10 calls today from customer stating they were quoted something and there are no notes supporting it... not that they were misquoted just the same:
acct accessed, store number, rep id #
are the stores seriously so lazy they are willing to lose hundreds of thousands of customers rather than take 2 minutes and right something down?
btw 9 of the 10 customers I had to trans to retentions... Eff you stores
Well I am not sure how to "right" something down, but I am sure they would write it down if its important enough or needs to be.
Giving you a price quote is not "note" worthy, i...
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Yes a price quote is NOTEWORTHY! If you quote it note it! Now I see the problems with sprint, their store reps think they are above everyone else.
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LuvBug08 said:
Yes a price quote is NOTEWORTHY! If you quote it note it! Now I see the problems with sprint, their store reps think they are above everyone else.
why would you note it when its readily available online and on any pamphlet ?
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No it is not note worthy. Sales reps are commission based, regardless of what carrier you would like to apply it to. The reason for offering a "better" price is to persuade the customer into buying right then from you, not so that the customer can go back home and call telesales or CS.
The problem is not the rep that didnt notate the account, the problem is the customer that assumes that because the rep quoted a price it will forever be honored. Thats crap. At that point it becomes the CS rep's responsibility to explain to the customer that the price that was quoted was an instore special only and that they need to return to the store to get that price. I really can't stand when CS reps come in here and bash store reps. The sales position...
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The problem is not the rep that didnt notate the account, the problem is the customer that assumes that because the rep quoted a price it will forever be honored. Thats crap. At that point it becomes the CS rep's responsibility to explain to the customer that the price that was quoted was an instore special only and that they need to return to the store to get that price. I really can't stand when CS reps come in here and bash store reps. The sales position...
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when 9 customers canceled there service because i can't confirm or deny that they were quoted a price at all then we have a problem
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VERY VERY VERY good points ATTGuyNY.
We should all be selling phones for the same price BUT THIS IS NOT THE CASE !!! I cannot drop a phones price and therefor i dont think ANY CORPORATE STORE should have to "note" the account for CS should ALREADY KNOW THESE PRICES. Its the thousands of indirects (not to leave out Best-Buy, Radio Shack, Electronics Expo, 6th Ave., etc.) that quote a phones price at ridiculous rates !!! We get it here at the store ALL the time and there is nothing we can do about it but to explain to the customer that these locations have different return policies, restocking fees, contract agreements, etc. If we notated those prices Sprint would be loosing millions of dollars on their own end and that is in no way an asse...
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We should all be selling phones for the same price BUT THIS IS NOT THE CASE !!! I cannot drop a phones price and therefor i dont think ANY CORPORATE STORE should have to "note" the account for CS should ALREADY KNOW THESE PRICES. Its the thousands of indirects (not to leave out Best-Buy, Radio Shack, Electronics Expo, 6th Ave., etc.) that quote a phones price at ridiculous rates !!! We get it here at the store ALL the time and there is nothing we can do about it but to explain to the customer that these locations have different return policies, restocking fees, contract agreements, etc. If we notated those prices Sprint would be loosing millions of dollars on their own end and that is in no way an asse...
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not flaming corporate stores, but seriously everything is to be notated. it should be notated, people cancel due to not getting this or that. if only it was noted it could have been honored.
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LuvBug08 said:
not flaming corporate stores, but seriously everything is to be notated. it should be notated, people cancel due to not getting this or that. if only it was noted it could have been honored.
NO I am sorry but only things that are "above and beyond" normal cicumstances, prices should not be in this category an ANY corp store or care, we have universal prices for each.
If there is EVER a change in price it was specifically for that one time at that moment with that rep/care/sup, if you pass it up I am sorry but sprint DOES not have to honor it.
Cause a 3rd party reatiler tells you one price does not mean Sprint will honor it or match it, this isnt a flea market!
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"Cause a 3rd party reatiler tells you one price does not mean Sprint will honor it or match it, this isnt a flea market!"
EXACTLY !!! CS reps please note this ok ???!!! 3rd parties from what i have experienced are like used car dealers ... all they want is the signature and the cash and then want nothing to do with you. I have NEVER heard of a 3rd party ever caring about notating an account ESPECIALLY with pricing.
EXACTLY !!! CS reps please note this ok ???!!! 3rd parties from what i have experienced are like used car dealers ... all they want is the signature and the cash and then want nothing to do with you. I have NEVER heard of a 3rd party ever caring about notating an account ESPECIALLY with pricing.
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I own a 3rd party Sprint exclusive location and we do not even have the ability to notate an account.
When I give a cust a "price cut" I make sure that they are aware that the deal has a shelf life of until they walk out of the store. It is never brought accross to the cust that they can call CS or go to another store and get the same deal. i am obviously offering the deal to put money in my pocket, not someone else's.
When I give a cust a "price cut" I make sure that they are aware that the deal has a shelf life of until they walk out of the store. It is never brought accross to the cust that they can call CS or go to another store and get the same deal. i am obviously offering the deal to put money in my pocket, not someone else's.
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You have to remember that 3rd parties, CAN NOT put notes on the account!
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I didnt know this but thats actually some usefull information (thank you both for the heads up). Myabe our CS reps should read this and understand it when they talk to a customer instead of wasting company time ranting ???
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Shouldnt you be WORKING right now instead of correcting your grammar on an internet blog/forum ?!?!?
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alright here's what i need to see from stores
the which plan and for how much and if the cust understood that, if the cust understood proration would occur and if they new there would be an etf... it's not hard i do it about 30 times a day
the which plan and for how much and if the cust understood that, if the cust understood proration would occur and if they new there would be an etf... it's not hard i do it about 30 times a day
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Well, not only that. STOP having people call in to have their activation fee waived. if your not supposed to neither are we to waive the fee.
there is no consistency in this company, seriously.
1000 text doesnt mean unlimited
PDAS need 25.00 vision pack or more not 15.00
there is no consistency in this company, seriously.
1000 text doesnt mean unlimited
PDAS need 25.00 vision pack or more not 15.00
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I do believe that people are really not making the correct points on this matter. It is clear that customer service has always been a negative factor in Sprint's customer service and satisfaction. Most CS reps are not even employed by Sprint but by out-sourcing companies. It is always easy to lie to a customer over the phone than to actually talk with a person face to face, let alone, someone who is in another country. Now onto the other problem, third party vendors. Third party vendors say anything and everything to get the customer to sign up for a product then not fill out the plan and add-ons correctly. Then of course, when the customer comes back for help it is easy to say oops sorry I can't change anything you will have to go to the co...
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