i know. lol i hate when i hear ppl say, "I spoke to John and he promised me a credit" lol suuuuuure just cuz Johnny boy said that we'll go ahead and do it! 🙂
NOPE! "complaining" doesnt do anything, were all human. if someone called you complaining and CRYING about their problem would you care? you would if they calm, but if cause drama on the phone it gets a little rediculous. just my opinion.

LOL! I don't normally tell folks this but I was a Customer Care rep for Sprint in 04. I heard that one a lot. I would ask the customer "if Johnny promised you a credit then why didn't he go ahead and give it to you???" The customer would get upset and demand a supervisor and I would have the phone on mute laughing because I made them feel stupid. Ha Ha! 🤣 It was usually the customers with ASLs that gave me the most trouble. They always wanted something for nothing...pathetic. 🙄 Nothing in life is free.

jrfdsf2 said:
Even worse is the fact that people think that when they have an experience like this that one bad rep equals the modus operandi of the entire company.

Yes. How silly to think that a company who has the worst customer service rating in the industry should be judged by this ONE little incident. I'm sure that JD Powers must be getting it's info from one customer who had an isolated incidnet with Sprint.

What a statement! You have Sprint customers leaving in droves becasue of the poorest CS in the business but it's a stretch to think that this ISN'T the modus operandi of Sprint. That's some strong Kool Aid your drinkin....

Seriously, the deinial is why it's not getting fixed. You can't fi...
(continues)

evilhomer said:

jrfdsf2 said:
Even worse is the fact that people think that when they have an experience like this that one bad rep equals the modus operandi of the entire company.

Yes. How silly to think that a company who has the worst customer service rating in the industry should be judged by this ONE little incident. I'm sure that JD Powers must be getting it's info from one customer who had an isolated incidnet with Sprint.

What a statement! You have Sprint customers leaving in droves becasue of the poorest CS in the business but it's a stretch to think that this ISN'T the modus operandi of Sprint. That's some strong Kool Aid your drinkin....

Seriously, the deinial is why

...
(continues)

jrfdsf said:

evilhomer said:

jrfdsf2 said:
Even worse is the fact that people think that when they have an experience like this that one bad rep equals the modus operandi of the entire company.

Yes. How silly to think that a company who has the worst customer service rating in the industry should be judged by this ONE little incident. I'm sure that JD Powers must be getting it's info from one customer who had an isolated incidnet with Sprint.

What a statement! You have Sprint customers leaving in droves becasue of the poorest CS in the business but it's a stretch to think that this ISN'T the modus operandi of Sprint. That's some strong Kool Aid your drinkin....

...
(continues)

My point was that if you want to quote JD Powers, don't leave out the part that doesn't fit in with your argument. Personally, I could care less what they think. You pointed out yourself their ratings haven't hurt AT&T's business any-so what does that say about their credibility? The issue here isn't Sprint: it's about folks who abuse these forums by filling them full of crapola that has no purpose other than to hate on a particular carrier.

I don't really care what JD Powers says either. I did not leave Sprint because of a JD Powers report. Nor do I believe that the millions of customers who have and continue to leave do so because of JD Powers. I'll bet only the smallest of a fraction of Sprint customers even know what JD Powers is let alone know that they continually rate Sprint at the bottom of the barrel in CS.

MY point is that regardless of what any publication writes, Sprint has the HIGHEST churn rate in the industry. And it's not because of the negative remarks in this or any other forum or magazine. It's mostly due to the overwhelmingly negative experiences that customers are having with Sprints CS. The second biggest complaint seems to be the network coverage.

T...
(continues)

evilhomer said:
I don't really care what JD Powers says either. I did not leave Sprint because of a JD Powers report. Nor do I believe that the millions of customers who have and continue to leave do so because of JD Powers. I'll bet only the smallest of a fraction of Sprint customers even know what JD Powers is let alone know that they continually rate Sprint at the bottom of the barrel in CS.

If you don't care, then why mention them at all? You mentioned them to make a point; otherwise, you meant nothing because you said nothing.

evilhomer said:
MY point is that regardless of what any publication writes, Sprint has the HIGHEST churn rate in the industry. And it's not becaus

...
(continues)

Okay slow your roll there ...Sprint is extremely aware that there our Customer Service issues, mainly with the Phillapenes call centers. But what you need to look at is how many people we have kept and have gotten in just with our Instinct phone, and unlike
AT T we provide the same TEP for 7.00 month even on that phone, Why is it that Sprint can insure every device regardless of technology and or capabilities, but AT T won't insure the IPHONE you have to go through APPLE..huh?? And there is even an article saying that The HTC Touch Diamond is better the 3G iphone. I here every complaint imaginable every day. But its getting to be alot less than before. Look back to sprint 3 months from now. Sprint whether you realize it or is listening to ...
(continues)

Oh shut up! You know what I meant! 🤣 🤣 🤣