My Problem with Sprint
I have worked with sprint for the last 5 years, give or take a few months. In that time I take on average; 2-3, 2-3 hour calls a day, and I have a much easier time getting what I want to with sprint than the average customer. Well today's 2.5 hour call (my 2nd of the day) set it over the top. When the representative told me to get over what happened to my customer, I asked myself if the general public actually knew what sort of company this really is.
Besides the worst customer service (rated by consumer review magazine 4 years in a row), and some of the worst tower reception and, as documented fradulent bill charges around; I ask why do you stay with sprint? 👿
Besides the worst customer service (rated by consumer review magazine 4 years in a row), and some of the worst tower reception and, as documented fradulent bill charges around; I ask why do you stay with sprint? 👿
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Never had a single problem in 6 years, bill or otherwise. Enough dropped calls to count on 1 hand in the same amount of time...
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Why stay with Sprint? VZW, T-Mobile, AT&T don't provide an adequate signal where I work, live and use my phone the most.
Don't care how they are rated: we're not talking cars, we're talking wireless service.
Don't care how they are rated: we're not talking cars, we're talking wireless service.
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I work for sprint as well and let me tell you, I had a care rep call me a liar and even document it in the notes too (calling me a liar) the best part is she was mad cause she was called out on not being able to do simple math. The customer had an even $100 pcs data charge (hard to achieve this EVEN #). I had the rep give me the daily kb (it was a number like 3681). kb multiplied by .02 per kb (at the time) = $73.62. So I asked her to credit the rest to the customer, taht is when I was called a liar then she hung up on me. Whatever happened to helping the consumer, especially when you have the documented proof they were overcharged?
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Well I had a customer come in today they had done a thirty day exchange and somehow had been charged an $18.00 upgrade fee. I called NSS and the lady from NSS took care of it right away no questions asked. I was actually quite impressed usually stuff like that is like pulling teeth. I guess its like anything else you have you good and your bad. Just wish thier weren't so many bad.
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it's .03/kb now... don't know when all this happened though and it was changed...
here's the problem I have...
I work in a call center
I have 3 calls a day minimum where a store agent didn't disclose the concept of proration and switched the plan in the middle of the bill cycle so they could add a line or something else for commission...
They don't tell customers about activation fee or upgrade fee...
they don't tell customers about contracts being renewed or that the free phone they gave to the customer actually really ment they renewed their agreement.
call center people don't trust the stores,
stores think call center people are dumb,
and telesales is in india and everyone hates them...
the way i see it...
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(continues)
here's the problem I have...
I work in a call center
I have 3 calls a day minimum where a store agent didn't disclose the concept of proration and switched the plan in the middle of the bill cycle so they could add a line or something else for commission...
They don't tell customers about activation fee or upgrade fee...
they don't tell customers about contracts being renewed or that the free phone they gave to the customer actually really ment they renewed their agreement.
call center people don't trust the stores,
stores think call center people are dumb,
and telesales is in india and everyone hates them...
the way i see it...
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(continues)
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