Account problems with new handset. Please help!
Hello!
On January 2nd I received my new handset and got it activate. I was told that it'd take 24-48 hours for everything to switch over. Well I've tried to add the $7.00 insurance to cover my new handset twice now. I am on my 3rd attempt and Customer Service is having issues and getting an error.
Also on my account online it is still showing my old handset. Which when I mention that to Customer Service they are clueless and tell me it should have switched to my new handset after 24-48 hours.
If anyone has a clue and can help with this I'd greatly appreciate it. Thanks!
On January 2nd I received my new handset and got it activate. I was told that it'd take 24-48 hours for everything to switch over. Well I've tried to add the $7.00 insurance to cover my new handset twice now. I am on my 3rd attempt and Customer Service is having issues and getting an error.
Also on my account online it is still showing my old handset. Which when I mention that to Customer Service they are clueless and tell me it should have switched to my new handset after 24-48 hours.
If anyone has a clue and can help with this I'd greatly appreciate it. Thanks!
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thats the "projected" time it takes. When my sister did hers, everything was fine but the phone didnt update on Sprint.com until the next billing cycle! 😛
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Thanks Sprint 2007 (Are you being replaced by Sprint model 2008?)
Well it seems they had to cancel these pending changes and then try to add it again. Sounds like when I called to add it before it all changed over started the confusion. Then trying to get it added the other 2 times just caused a mess. Far as the handset changing on my account online I was wondering if it'd change on the next billing cycle. I guess I'll wait and see. Thanks for the info. Take care!
Well it seems they had to cancel these pending changes and then try to add it again. Sounds like when I called to add it before it all changed over started the confusion. Then trying to get it added the other 2 times just caused a mess. Far as the handset changing on my account online I was wondering if it'd change on the next billing cycle. I guess I'll wait and see. Thanks for the info. Take care!
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yeah man no prob. Ha ha you have a good point, now that its 2008 Im Wondering if I can change it to Sprint_2008 ha ha. Have to keepo up to date ya know man 😁
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