hates retail and recommends everyone to the SERO plan to save the customer money so he wont have as many finance calls to dead with.

Thank God I don't deal with either retail customers or having to collect funds with subprimes aka deadbeat customers who owe us money on their wireless accounts. Good to know Sprint have become more restrict on their credit criteria as far as the zero deposits are concerned. The reason I direct existing customers as well as potential ones to the www.sprint.com/sero site with the e mail address of savings@sprintemi.com or john.smith@sprint.com is because it saves Sprint money since no commissions has to be paid out to a Retail Sales Consultant/RC or a Lead Retail Sales Consultant/LRC for the new activation and from what I've seen, the 3 SERO plans are better than three lowert Sprint Power Pack ones in the retail store. I would love to see Spr...
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before you mentioned you worked in the finance dept.

anyway, i wasnt trying to attack you. just stating the facts. so you have no need to come back at me.

But I'm the greedy one for wanting MY paycheck to be nice?

Glad to see you're in favor of axing people so that YOU can have more money and people can be out of work. But it's the people in the retail stores that are giving Sprint a bad name, right?

You're the best!

Thank you for the compliment. I personally see the amount of retail stores to be a huge waste of Sprint's money. I figure if Sprint would reduce the number of corporate retail stores to a smaller amount to cater to those who are internet inept and have to have face to face interaction with someone. The rest could go online and get all the information they need and use a RC/LRC to confirm and clarify the information for new Sprint service and then return home and sign up for SERO. Sprint gains yet another customer, doesn't have to pay out a commission to a RC/LRC and the customer gets a better wireless plan and a handset without having to mail in any rebates that's often lower in cost than had they purchased it from a RC/LRC.

without customers paying full price for plans, the SERO plans wouldn't be available since they dont bring in the needed profit to keep the company afloat.

You really don't understand how things work, and its completely maddening to debate this with you.

Did you seriously just say that you prefer people to sign up for a cheaper plan so Sprint employees don't make any money?

Wow...you're a outstanding person. I wish I had your company email address so I could watch for it to be removed from the company directory when you're finally fired. I'll throw an office party.

If there's a second round, I'd love for you to be #1 of the 2nd 5,000. You're a grade A douchebag.

Guess what snag, I'm still a Sprint Ambassador, just not one to promote our retail stores so I'm not violating any of our corporate policies. Everyone I meet gets my Sprint e mail address and direct to the SERO site for new service. BTW, I did say I don't want to see RCs/LRCs getting any commissions from new sales snag and as far as a second round of downsizing is concerned, retail again will be on the chopping block. Thank God we spun off almost all the mall kiosks to Enhanced Wireless.

First off, my username is snang, not snag.

Secondly, I absolutely am sure you're violating Sprint policy. Negatively affecting sales by speaking ill of our retail store and employees? You think that's what Sprint wants you to do?

Why does it hurt you if someone makes some extra cash from a sale? Do you know these people, do you know if they're actually in need of the money? People have jobs because it pays bills, not because it's fun. Are you that ignorant?

The last layoffs were not specific to retail stores, management and call center employees went to.

I said it once, I'll say it again. I hope you get fired. I hope you have a family too. So when your ass is on the street, you can't feed them. Obviously making a paychec...
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If you watched the Gary Forsee/Tim Kelly/Sandy Price webcast via i-Connect snang, you'd know the majority of the downsizing came through the direct sales channel. As far as speaking ill of our retail stores and RCs/LRCs go, I feel they do have a place in the organization, resolve customer care issue and service accounts for customer who need features and/or need to buy accessories as well as activate new lines of service for those existing customers as well as potential ones who aren't internet savy enough to make a purchase via the SERO site or prefer face to face interaction. My job, outside my day one, is to steer as many people to the SERO site and away from the retail stores. Like I said before, I don't see any benefit from the retail s...
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[quote]. As far as speaking ill of our retail stores and RCs/LRCs go, I feel they do have a place in the organization, resolve customer care issue and service accounts for customer who need features[/quote]

umm, I'm pretty sure thats what *2 is for, genius.

Yes, *2 will get a customer to our customer care, but just as there are many customers and potential ones who aren't internet savy, there are many who sadly have a very difficult time navigating through all the IVR prompts. I'd rather see thse people come in to a retail store and take up the time of a RC/LRC than become increasingly frustrated on the phone. Besides, wireless calls can drop resulting in a customer having to start all over again from square one as well as we all know how often customers get passed from one department to another on the phone. I've seen it happen when RCs/LRCs call one of our internal departments from the store. The bottom line is let's start seeing more new activations come from SERO and more customer care from...
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Is it possible for you to make a post without typing "RCs/LRCs"? Look at your post history.

Plain and simple and end of argument. If SERO was such a good deal, Sprint would be offering it to everybody. No email or scam tactics required.

No more feeding the troll.

Honestly, just looking at this guy's sentence structure and posting style...I believe we may have seen him before. ;)

I'm getting a LOT of laughs just reading his posts here at work.

I take it you're referring to me as "the troll". Guess what? I'm not trolling as what I've posted is revelant to the Sprint fourm. All I'm doing is expressing my disdain for the retail channel and those who work in it. I do realize they need to make money too, but left them make it from servicing accounts and activating people who are too inept to use the web and sign up for SERO plans at

www.sprint.com/sero
e mail address: savings@sprintemi.com

There isn't anything wrong wanting to see a decrease in the retail channel and an increase in our web and telesales ones. If you look at the CPGA for retail, they are the highest in cost with the sprint.com/sero and telesales channel being the lowest. Hell, I'd rather see more reputable indire...
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You do seem to have a lot of hate in your heart.

Please, Mr. Highlander...Please show us on the doll where the mean Sprint Retail Rep touched you...

Gary Forsee touched his pee pee

I don't have hate for my company stevoftw. I just don't believe internet savy people ahoudl sign up for new Sprint service in our retail stores. Why shouldn't a customer get a better deal at the www.sprint.com/sero site on not only the plan, but the wireless device too? What's your answer to that one stevoftw? The CPGA for retail is huge conpared to the Sprint site and telesales department. If I can save Sprint any money, I will even if it means suggesting a percentage of retail stores get closed and store staff lose their jobs. That is the price you pay for working in retail. Sprint is like any other Fortune 500, maximize profits while minimizing expenses.

do you have a newsletter that perhaps one could subscribe to?

Not as of yet Dammit100. So until i do, I'm going to advocate to anyone who comes to the Sprint forum here at PhoneScoop to boycott purchasing any new wireless service at a retail store and just PM me and I'll give them all the information they need to know about our products and services and then have them go to the sprint.com/SERO site with the e mail address of john.smith@sprint.com to sign up. After they get their new service and handset, I'll send them into a retail store if they have any other questions or want to exchange out their handset they purchased through the SERO program. As I mentioned in earler posts, everyone I meet out and about will be told about the SERO program and how the deals there are superior to the ones in the ret...
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highlander is Ray just worse!

Perty much.

Nobody said anything about commission. Obviously from your point of view, commission is a terrible thing, we wouldn't want that. But if they pull a report to see who's giving them the most referrals, you don't want that glory?

Come on, give us your @sprint.com email address. I wanna refer some people. With all your work you do here, it's the least I can do.

I mean, if what you're doing isn't wrong, what's the harm, right?

john.smith@sprint.com

Why are you so scared? You're not doing anything wrong. *****.