Where is the love for existing customers!
I've been with sprint for seven years... I call up today to get a plan with a few more minutes, and they say I'll lose my 7pm nights, and have to pay $10 over advertised rate because I'm not on contract. If I want FAF, 2 year contract.
I got put through to a supervisor so I could complain some more, and they offered me 750 daytime with 8pm nights for $40, but I had to do a 1 year contract. They say it is a 'special' deal for existing customers. Now, that's a decent deal, but I'm still not happy about contracting again.
Where is the love these days for existing customers? I used to call up and say "hey, tmobile has a better deal, can you match it?" and they would say "sure, here's a bonus 200 anytime minutes for free" What hap...
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I got put through to a supervisor so I could complain some more, and they offered me 750 daytime with 8pm nights for $40, but I had to do a 1 year contract. They say it is a 'special' deal for existing customers. Now, that's a decent deal, but I'm still not happy about contracting again.
Where is the love these days for existing customers? I used to call up and say "hey, tmobile has a better deal, can you match it?" and they would say "sure, here's a bonus 200 anytime minutes for free" What hap...
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I almost wish I could reach through the computer and slap the stupid out of you.
Nothing is FREE in this world. Sprint is going to off you a special deal if you choose to stay with them for another 1-2 years. And no your WORD isn't good enough! They want a contract!
Sprint has been taken advantage of TOO much! and they are REALLY starting to get fed up with it and are putting their foot down! You have probably noticed this already, by the changes made in credit processes, like the Referral Credits, the Premium Service Credits, need I go on!
Point is if you want the deal SING the contract! Do you PLAN on leaving them in the next year or two! Hell They offered me a great deal, for me to Renew my 2 yr contract, and I am going to becuz ...
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Nothing is FREE in this world. Sprint is going to off you a special deal if you choose to stay with them for another 1-2 years. And no your WORD isn't good enough! They want a contract!
Sprint has been taken advantage of TOO much! and they are REALLY starting to get fed up with it and are putting their foot down! You have probably noticed this already, by the changes made in credit processes, like the Referral Credits, the Premium Service Credits, need I go on!
Point is if you want the deal SING the contract! Do you PLAN on leaving them in the next year or two! Hell They offered me a great deal, for me to Renew my 2 yr contract, and I am going to becuz ...
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Bravo!
And it's good to hear Sprint is getting in line with the big boys as far as "re-educating" customers...
Verizon never had to worry about re-education because they always demanded a contract no matter what from day one... No complaints?
Cingular used to bend over the second a customer threatened to cancel... Cingular stopped this earlier in the year... and yes customers complain, piss and moan... But tell you what... There are less freebies... and less requests for freebies...
I know "courtesy credits" have been killing Sprint, especially with it's... *cough* difficulties *cough*...
I don't even think Nextel knows the meaning of courtesy...
but Bravo! If all of the carriers get on the same page to rectify the misco...
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And it's good to hear Sprint is getting in line with the big boys as far as "re-educating" customers...
Verizon never had to worry about re-education because they always demanded a contract no matter what from day one... No complaints?
Cingular used to bend over the second a customer threatened to cancel... Cingular stopped this earlier in the year... and yes customers complain, piss and moan... But tell you what... There are less freebies... and less requests for freebies...
I know "courtesy credits" have been killing Sprint, especially with it's... *cough* difficulties *cough*...
I don't even think Nextel knows the meaning of courtesy...
but Bravo! If all of the carriers get on the same page to rectify the misco...
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I think you guys are missing it... It wasn't that he wanted something free, he didn't want to sign a contract to get a different plan. I agree with him. That's why I like Cingular, no contract to change a rate plan, and we don't charge extra if you are out of contract...
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Yeah...the whole charging extra for being out of contract is stupid...it would be better just to go to another carrier than sign up for another contract with them, just to get charged the fee again. "Stay bound to us by law or pay more!" that's just stupid.
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sprint doe snot charge you for being out of contract. that is a flat out lie.
now if you are out of contract and want to change your plan you do have an option. you can A. sign a contract of B. pay 10$ a month for the luxury of not not having a contract on your new plan.
why would sprint do this? think about it. why do you want to change your plan? because the current plan you are on you are spending to much so you want a cheaper plan. so if sprint is going to let you pay them less they just want to be sure you will not just turn and leave first chance you get. in the wireless industry it is really hard to turn a profit. share holders are very ancy they want to see contracts. and they want to see MRC.
company X could have 20 mill c...
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now if you are out of contract and want to change your plan you do have an option. you can A. sign a contract of B. pay 10$ a month for the luxury of not not having a contract on your new plan.
why would sprint do this? think about it. why do you want to change your plan? because the current plan you are on you are spending to much so you want a cheaper plan. so if sprint is going to let you pay them less they just want to be sure you will not just turn and leave first chance you get. in the wireless industry it is really hard to turn a profit. share holders are very ancy they want to see contracts. and they want to see MRC.
company X could have 20 mill c...
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stevelvl said:
sprint doe snot charge you for being out of contract. that is a flat out lie.
now if you are out of contract and want to change your plan you do have an option. you can A. sign a contract of B. pay 10$ a month for the luxury of not not having a contract on your new plan.
So....you DO charge them for being out of contract.
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NO Sprint does not start charging you $10 when your contract is up!
Why don't you READ what he said!
"If your contract is up, and you call to change your plan, but DO NOT want to RE-SIGN a contract, THEN you will be charged $10 extra a month!"
Now if your contract is up, and you DON'T make ANY changes to your plan, you are NOT charged ANYTHING EXTRA!
Why don't you READ what he said!
"If your contract is up, and you call to change your plan, but DO NOT want to RE-SIGN a contract, THEN you will be charged $10 extra a month!"
Now if your contract is up, and you DON'T make ANY changes to your plan, you are NOT charged ANYTHING EXTRA!
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Well i didn't state that specifically..but if you change your plan when you're out of contract and want to stay out, you get charged $10.
So they are charged, at one point or another for being out of contract. Period.
So they are charged, at one point or another for being out of contract. Period.
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this is pure semantics but i will set you strait any ways.
you are charged to not have a contract.
you are NOT charged for fulfilling your contract.
just like every other carrier once you have fulfilled your contract you are not charged extra because there is still a contract but it has been fulfilled. but also like every other carrier out there if you wish to have NO contract then you are charged extra monthly
you are charged to not have a contract.
you are NOT charged for fulfilling your contract.
just like every other carrier once you have fulfilled your contract you are not charged extra because there is still a contract but it has been fulfilled. but also like every other carrier out there if you wish to have NO contract then you are charged extra monthly
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Bull. We do not charge for that. You have to pay full price for the phone, but you are not charged monthly with Cingular.
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Did you just say if they are out of contract they have to pay full price for a phone?
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If they want to upgrade. or whatever. We don't charge them ANOTHER monthly fee for doing it that way.
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If they're out of contract they have the option of signing a new one and getting a discount on a new phone. If they dont want to sign a new contract then they wont get a discount on the phone.
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Not if they don't change anything! I'm out of contract right now! And I'm not getting an extra $10 charge, because I haven't changed my plan and asked to stay off a contract.
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attws would resign you to a contract if you added almost any sort of promotions to your rate plan at almost any point in the customer's contract. Sprint seems as fair as anything else in the industry.
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What YOU fail to understand... is Sprint is desperate and is facing so much pressure from the shareholders because of how poorly they have been turning profit since they opened... Sprint has been losing money for it's parents since it's existence and stocks continue to drop on a daily basis...
So yes, I understand why Sprint has this type of policy but you cannot pawn it off as a norm throughout the industry... All i'm saying is we are all in to make money... Sprint has these policies in place because they NEED to turn a profit and do not reflect on the industry as a whole... On the other hand of course, customer's will always find a policy they hate in ANY company... These are the customers that have had more than 2 carriers since they ...
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So yes, I understand why Sprint has this type of policy but you cannot pawn it off as a norm throughout the industry... All i'm saying is we are all in to make money... Sprint has these policies in place because they NEED to turn a profit and do not reflect on the industry as a whole... On the other hand of course, customer's will always find a policy they hate in ANY company... These are the customers that have had more than 2 carriers since they ...
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actually sprint is turning a profit and is doing just was well if not better then the other big 5 wireless carriers. in fact the sprint pcs has been doing better then the sprint long distance. but fact of the matter is both companies are rich in assets as well as profit. perhaps you should even take a look at the sprint stock it has been doing very well since the stock market took that serious hit a couple years back and sprint stock has made an incredible recovery.
but you probably do not grasp the concept of profits revenue and share price.
but with your personal beliefs about sprints financial situation aside. yes i do agree with all the other stuff you said
but you probably do not grasp the concept of profits revenue and share price.
but with your personal beliefs about sprints financial situation aside. yes i do agree with all the other stuff you said
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So when sprint had to run back to their parent company due to financial "issues", it was just a ruse to make us believe they were struggling?
And the reports on revenue for Q1 & Q2 '04 showing that only Verizon and Cingular made profit... They probably just forgot to include sprint right?
It's was just now in the 3Q of 2004 that sprint could say they started making money again... and brought down their net debt down to $16.4 billion... Which is extremely well considering the staggering $21 billion debt they were in.
And, before you start calling it a personal opinion and want to "understand" tha concept of profits, revenue, and share price... Consolidated net operating revenues increased 3% compared to a year ago and 1% sequentially...
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And the reports on revenue for Q1 & Q2 '04 showing that only Verizon and Cingular made profit... They probably just forgot to include sprint right?
It's was just now in the 3Q of 2004 that sprint could say they started making money again... and brought down their net debt down to $16.4 billion... Which is extremely well considering the staggering $21 billion debt they were in.
And, before you start calling it a personal opinion and want to "understand" tha concept of profits, revenue, and share price... Consolidated net operating revenues increased 3% compared to a year ago and 1% sequentially...
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um my first question is who is sprints parent company? 🤣 is it at&t or is it sbc?
news flash sprint is sprint it is all one company if you had actually gone to the website and read the actual Q3 report like you said you had you would know that. but hey let me help you hear si the actual web page so you can go and read.
http://www3.sprint.com/PR/CDA/PR_CDA_Press_Releases_ ... »
now next lets talk about sprints finacial accests. sprint has over 12 bill $ in accets not only that sprint had a free cash flow of 1.4 bill year to date. what is free cash flow? add up all the grose income, subtract all the debt and operateing expensis then you get the free cash flow. now you quoted a lot of numbers i am noty goin...
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news flash sprint is sprint it is all one company if you had actually gone to the website and read the actual Q3 report like you said you had you would know that. but hey let me help you hear si the actual web page so you can go and read.
http://www3.sprint.com/PR/CDA/PR_CDA_Press_Releases_ ... »
now next lets talk about sprints finacial accests. sprint has over 12 bill $ in accets not only that sprint had a free cash flow of 1.4 bill year to date. what is free cash flow? add up all the grose income, subtract all the debt and operateing expensis then you get the free cash flow. now you quoted a lot of numbers i am noty goin...
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You are correct... I was mistaken... I assumed Sprint PCS was the same as Verizon (as in VZW is under Verizon lanline)... I was unaware that they operate under the same umbrella... as far as my numbers...
http://www.sprint.com/sprint/ir/fn/qe/3q04pres.pdf »
But they are also located on the second paragraph in the link you provided...
http://www.sprint.com/sprint/ir/fn/qe/3q04pres.pdf »
But they are also located on the second paragraph in the link you provided...
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bbohica said:
Where is the love these days for existing customers? I used to call up and say "hey, tmobile has a better deal, can you match it?" and they would say "sure, here's a bonus 200 anytime minutes for free" What happened to all that stuff?
That doesn't sound like he wanted something for free... not at all...
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Dude, he was trying to get a retention plan! I would think a new contract should be required especially for that!
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I'm not saying "give me a great deal or I'm leaving". I'll pay the rates they are currently advertising! I just want to keep my 7pm nights, and I don't want to go on a new contract! Paying $10 bucks more for not being on contract is BS. That doesn't seem like too much to ask.
They offered me a retention plan, and I declined to take it.
If I have to go on contract, then I'll buy a whole new contract from Amazon.com with their $200 rebate and get a sweet phone and dump my cheap Nokia pcs phone.
They offered me a retention plan, and I declined to take it.
If I have to go on contract, then I'll buy a whole new contract from Amazon.com with their $200 rebate and get a sweet phone and dump my cheap Nokia pcs phone.
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Paying $10 bucks more for not being on contract is BS. That doesn't seem like too much to ask.Yeah. Those guys are bastards...they should just let you do whatever you want with no contract. 🙄
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not...really.
Eventually, everyone would be out of contract, and if they could do whatever they want, they would ask for all this free stuff, and your precious service would go out of business.
So no. You shouldn't be able to so whatever you want when out of contract.
Eventually, everyone would be out of contract, and if they could do whatever they want, they would ask for all this free stuff, and your precious service would go out of business.
So no. You shouldn't be able to so whatever you want when out of contract.
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hey Jessi, Im sick of you and your Cingular doesnt do anything bad attitude, because your wrong. Which company makes their customer pay the activation when they cancel? Cingular. Which company barely makes you pay one, and in some locations none at all, and if you do pay one and cancel, they dont charge you? Sprint
And as for you saying Cingular never makes a customer change their contract for a new plan when they are out of contract, that is shady in itself what Cingular does. They say as long as it is not a promotional plan you can change to it with no change. Yet what they dont tell you is, there is always something added into their plans that is considered promotional. Such as the M2M they are giving right now. If you change to any pl...
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And as for you saying Cingular never makes a customer change their contract for a new plan when they are out of contract, that is shady in itself what Cingular does. They say as long as it is not a promotional plan you can change to it with no change. Yet what they dont tell you is, there is always something added into their plans that is considered promotional. Such as the M2M they are giving right now. If you change to any pl...
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Whatever dude! You want to take advantage of a PROMOTION! And that promotion REQUIRES a NEW contract! If you don't like it, then either stay with what you already have, or just leave.
And you wouldn't be able to get the the rebates through Amazon.com unless you activating a new line of service, not just renewing a contract.
And you wouldn't be able to get the the rebates through Amazon.com unless you activating a new line of service, not just renewing a contract.
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So you want them to give you new promotions they give to new customers that do require 2 yr agreement, but for you it should be no contract? Okay... thats why they give you the option of no contract and pay a bit more, I don't know where your logic is, but it is not in sync with the wireless industry...
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I agree. Wireless carriers don't pay the CONSUMERS for service. See, it's the other way around.
So if you shop for groceries at some store for years you should be eligible for free groceries?
So if you shop for groceries at some store for years you should be eligible for free groceries?
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bbohica said:
Where is the love these days for existing customers? I used to call up and say "hey, tmobile has a better deal, can you match it?" and they would say "sure, here's a bonus 200 anytime minutes for free" What happened to all that stuff?
They went from non-profit, to for-profit, i guess. 🙄
I still hate sprint, though.
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I'm not going to be mean to you over this one. I'm feeling uncharacteristically nice tonight, I guess.
It's company policy that we can't change your plan without renewing your contract unless you're within 90 days of your most recent contract signing. We used to be able to get away with it, but now it's being considered fraud and people get fired for trying every day.
The agent you spoke to probably was trying to put you on a zero-year contract, which would count as an agreement renewal. Unfortunately, you'd lose your 7PM, which requires a two-year AA, and you'd also have to pay $10 extra per month. What he seems to have missed, though, is that Fair and Flexible also requires a new two-year.
Sadly, we can't just toss free stu...
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It's company policy that we can't change your plan without renewing your contract unless you're within 90 days of your most recent contract signing. We used to be able to get away with it, but now it's being considered fraud and people get fired for trying every day.
The agent you spoke to probably was trying to put you on a zero-year contract, which would count as an agreement renewal. Unfortunately, you'd lose your 7PM, which requires a two-year AA, and you'd also have to pay $10 extra per month. What he seems to have missed, though, is that Fair and Flexible also requires a new two-year.
Sadly, we can't just toss free stu...
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I agree, it is a good deal, but it isn't what I was looking for. If someone offered me a school bus for $10, while a killer deal, I'd probably have to turn it down.
I agree that special unadvertised plans like the 750/40/8pm should get a new agreement. I just think that after your contract expires, you should be able to switch to any regular plan and keep certain 'grandfather' features. I've been with sprint since 7pm was the standard time for nights, on all carriers.
What is a CLV anyway?
I agree that special unadvertised plans like the 750/40/8pm should get a new agreement. I just think that after your contract expires, you should be able to switch to any regular plan and keep certain 'grandfather' features. I've been with sprint since 7pm was the standard time for nights, on all carriers.
What is a CLV anyway?
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All the plans Sprint Advertises for are PROMOTIONS! And Promotions REQUIRE contracts! or you can choose to OPT OUT of a contract and pay an extra $10.
Sprint Also has a set of Basic Plans that are typically unadvertised, and not really used anymore, but ARE there.
Sprint's Basic plan structer was this:
Anytime Minutes Only, NO Nationwide LD & NO Nights & Weekends = No Contract Required
Anytime Minutes + One Free Option (Choice of Nationwide LD, or 1000 Night & Weekend Minutes) = 1 Year Contract
Anytime Minutes + Nationwide LD + 1000 Nights & Weekends = 2 Year Contract.
Sprint Also has a set of Basic Plans that are typically unadvertised, and not really used anymore, but ARE there.
Sprint's Basic plan structer was this:
Anytime Minutes Only, NO Nationwide LD & NO Nights & Weekends = No Contract Required
Anytime Minutes + One Free Option (Choice of Nationwide LD, or 1000 Night & Weekend Minutes) = 1 Year Contract
Anytime Minutes + Nationwide LD + 1000 Nights & Weekends = 2 Year Contract.
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😕 ? i have been with sprint for quite some time and i have never ever heard of any current plans like that and if they existed i would know about them. i think atleast....
are you sure you are just not confuseing them with consumer historical plans? i mean when sprint first came out there was not contract and they did use the plans that you described but those are no longer avalible.
or is that an affiliate plan you are talking about?
are you sure you are just not confuseing them with consumer historical plans? i mean when sprint first came out there was not contract and they did use the plans that you described but those are no longer avalible.
or is that an affiliate plan you are talking about?
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They still got them.. They are probably hidden somewere in the system. But they are there. Just not used anymore.
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i think you are refering to consumer historical priceing. they are still in the system because every singel plan sprint has ever had is but the thing is you are not suposed to use them and may not even be alowed to use them due to system limitations
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CLV stands for Customer Lifetime Value, which is a measure of how much your account is worth to Sprint. A detailed and vitriolic explanation of CLV, written by yours truly, can be found here:
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »
It should be noted that your CLV is Sprint confidential information and the company is within its legal rights to withhold it. We're told not to share this information with the customer.
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »
It should be noted that your CLV is Sprint confidential information and the company is within its legal rights to withhold it. We're told not to share this information with the customer.
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actually this does bring us to an interesting point. CLV
this is a very important thing. those of you who are constantly haggeling for a cheeper deal. sprint does know it and in the end you will not get the cheepest deal.
for example. take the handset upgrade program. some customers do actually get instant rebates. sprint has actually selected certan customer that do not have to do the mail in rebate. what criteria do they use? well they use several. how long you have been with sprint, how often do you call into a call center, you do not have EXCESSIVE RETENTION offers, and payment history just to name a few. basically for the good customers.
for those of you always calling in winneing for a cheeper plan think twice. if oyu are too...
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this is a very important thing. those of you who are constantly haggeling for a cheeper deal. sprint does know it and in the end you will not get the cheepest deal.
for example. take the handset upgrade program. some customers do actually get instant rebates. sprint has actually selected certan customer that do not have to do the mail in rebate. what criteria do they use? well they use several. how long you have been with sprint, how often do you call into a call center, you do not have EXCESSIVE RETENTION offers, and payment history just to name a few. basically for the good customers.
for those of you always calling in winneing for a cheeper plan think twice. if oyu are too...
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All wireless companies want their customers back in contract. And All wireless companies require a contract in order to receive "special deals" Sprint is no different. At least they will inform you up front about the contract. Some wireless carriers (ATTWS) would do customer service things and then tack on a 1 or 2 year contract without informing the customer. Then the customer ports their number and they get hit with an ETF. Of all the wireless carriers I have dealt with Sprint seems to have the most integrity. Unlike T-Mobile who will activate customers who don't live within 50 miles of a T-Mobile site. And then hold them to the contract.
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if an attws cust gets hit with a renewed contract for the contract to be legally binding 1 of 2 things have to happen: If the cust is on a 2yr contract, there has to be either written confirmation of the contract (a contract signed and sent in) or the customer needs to have gone through the contract renewal IVR process, and yes the system flags these things. If the customer has not done that then the contract reverts to a 12 month contract *IF* there are notes on the account that legally binding verbatim statements were read to the customer and the customer agreed to the contract. I have let people off the hook because there simply wasn't anything in the event notes to back the contract end date up.
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unortunately you are right. however I have been with sprint beyond my 2 year contract and I was never charged more for not being on. If you join sprint with no contract then yes, it is 10.00 more a month and you must buy the phone at full price. I also feel the pain when a customer wants to upgrade, waiting 6-8 weeks for a 150.00 rebate when it should be instant sucks.
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