early termination
we've been satisfied with sprint for about 10 years now, being in kansas city we like to support to hometown service since their world headquarters is 2 blocks from our house. ironically, our service has gotten to be so bad we can't even have a 2 minute conversation without it cutting out half the time and dropping calls everyday. extremely frustrated with it and wish to cancel our contract.
after about 6 different service reps, trying to get ahold of a supervisor or someone to help, one of them says sending us 4 new razors should help it all. since we have "old" phones. (oldest one is mine which i bought last september...) the catch is they have to re-sign our 2 year contract when they give us these. we accept thinking it may help. it do...
(continues)
after about 6 different service reps, trying to get ahold of a supervisor or someone to help, one of them says sending us 4 new razors should help it all. since we have "old" phones. (oldest one is mine which i bought last september...) the catch is they have to re-sign our 2 year contract when they give us these. we accept thinking it may help. it do...
(continues)
...
You can pretty much tell about your coverage (provided the map is up to date) by going to Sprint site and do an address look up on coverage.
As for the returning the new phones, ask them ..you may get 30 days to return.
As for the returning the new phones, ask them ..you may get 30 days to return.
...
And get Sanyo's...razr tend to have worse reception just because of the way the phone is made. In my experience Sanyo's tend to have a bar or two better than mose phones.
...
Even if you return the Motorola RAZR V3m and go back to your previous Sprint handset, you'll still be under the contract you had before you accepted the RAZRs and responsible for a termination fee of up to $200 per line. A call to customer care should hopefully kick start an inquiry into the network staus where you live seeing how you're just 2 blocks from the Sprint campus.
...
Hmmm, SPCS should be able to walk outside their corp HQ front door and check the tower sitting there...
...
z42man,
I recently noticed your message on phonescoop.com and as an employee for Sprint Nextel, I wanted to reach out to you in an attempt to resolve this issue. I work on a team which champion’s customer causes in an attempt to rectify Customer Service and Network Issues. If you are open to it, will you allow us to investigate this issue further? If so, please contact us at customerassist@sprint.com so we may begin gathering additional details in order to conduct an investigation.
Thank you for being a Sprint Nextel Customer.
Sincerely,
Larry P.
Sprint Nextel
Employees Helping Customers (EHC)
I recently noticed your message on phonescoop.com and as an employee for Sprint Nextel, I wanted to reach out to you in an attempt to resolve this issue. I work on a team which champion’s customer causes in an attempt to rectify Customer Service and Network Issues. If you are open to it, will you allow us to investigate this issue further? If so, please contact us at customerassist@sprint.com so we may begin gathering additional details in order to conduct an investigation.
Thank you for being a Sprint Nextel Customer.
Sincerely,
Larry P.
Sprint Nextel
Employees Helping Customers (EHC)
...
