Thinking of switching to T-Mobile.
As far as coverage, we offer a VERY honest report of what the coverage is in any area with http://www.t-mobile.com/locator.asp?referer=/ coverage/Default.asp%3Fclass%3Dcoverage that you can check right down to your street.
As for phones, the selection now is slim, but we are planning a lot of new handset releases in the next few months.
Now why would you move to carrier with reduction in coverage?
I value you as a customer. Does your leaving Cingular affect me directly? No. I do what I can to retain all of our customers.
Iselltheshitoutofphones said:
Or you can sign a 1 year contract with Cingular, also and get a 30 day trial period.
Now why would you move to carrier with reduction in coverage?
What matters is what works best for him in HIS area. I have T-Mobile and my husband has Cingular. In our home, it's MY phone that works. At best, he gets a lousy signal. So far, we haven't been to a part of the city that I live in where he has coverage and I don't. Don't automatically assume that Cingular has better coverage for EVERYONE. 😛
You are right Cingular doesn't work everywhere, but what carrier does? All I am saying is that if he were to switch to T-Mo then his chances of coverage decrease significantly. Good luck to him if he lives off an interstate or a somewhat rural area.
Also, chances of having service don't mean anything if T-Mobile works well and Cingular doesn't where he lives.
Read deMarque's post, he brings up a good point too.
Cingular offers a street by street map, like T-Mo does. Obviously Cingular work where he lives or he wouldn't think of switching. Cingular's CS, better but not perfect, no carriers CS is. Voice clarity, I have had no issues and I was one of the first to get on GSM. Minutes, rollover no one else lets you keep your minutes. I bet there have been times you went over your minutes and you paid ...
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Iselltheshitoutofphones said:
T-Mo hasn't improved their spectrum since the took over Voicestream in 2002.
Will
that my friend is as far from the truth as it can get. T-Mobile invests BILLIONS of dollars (about 42 billion last year) in it's coverage. However, instead of coverage spread, it was more so invested into coverage density...improving the core network. We are always adding towers
I know- who cares because it doesn't matter now, right?
I don't have anything about cingular products and services, it's a very good company. It's the attitude that bothers me. Same thing that happened with vzw, the arrogance, the ethics, etc....not to say cingular doesn't have it's bragging rights...of course they do. I personally disagree with how cingular has treated a lot of it's employees. I personally diagree with the mindse...
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I never said number one coverage is everything. Cingular has numerous other positives besides coverage, and when you comapre it to Verizon it does lack. Of course here you are talking CDMA vs. GSM which is a whole diferent monster.
Arrogance? So let me guess thatr you have never been 1st at anything? When you are in the number one spot of course your head gets a little big. Do I brag that Cingular has the most ____? No. I over an informed buying decision. Yes I have cowrokers who bash this and tha...
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I'm not saying anything for you to take personally, so don't.
Sure, I've been first at a lot of things and you're damn right it feels good... as I said, cingular has it's bragging rights. (so do we)
I work in a department called Advanced Care, and retention is the main focus of my job. I know about retention. My disconnect rate is 29%.
If you want to give someone more informed buying decisions then do so. don't just say "call retention to get a free phone" thats terrible! you're practically defrauting you're own company! instead of saying "you're going to switch and get decreased coverage" how about pull up the 2 coverage maps and compare ...
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First,this is my last post of the evening it has been a good one....
I never said call the retention department to get a free phone. It is not defrauding Cingular. So the customer saves and extra $50 on a Moto V551, who cares if they resign for a year or two. It doesn't take long to recoup that money on the backend now does it? Again, it is good to give the customer choices.
29% disconection rate? So almost 1 in every 3 customers you talk to does not stay. That doesn't seem like a good %. You too seem highly educated and passionate about T-Mo. I would hate to see the "slacker disconnect" rate? To be fair, I would not want your job and I give you credit for your position.
You've never given away a V600($249) to an...
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29% are cancellations, 71% are saves.
No, I've NEVER given a V600 away for free. Other models, yeah...but there does come a point you have to stop. Tenure of course is a contributing factor, but you also have to look at their average revenue, adjustment history, payment history, and listen to the overall circumstances. Every save is different, and not everyone can be saved.
I'm going to let the "call retention and ask for a free phone" comment go, because I can't find the thread and my brain is tired of going through them all, but it was said
There's also a difference between someone upset and threatening to cancel because they have fel t that their tenure has earned them a chea...
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Let me give you mad props! I am in the retail department and my churn goal at anytime is 2.25% And that's of all my happy customers! to be able to only let 29% of unhappy, cancelling customer's slip by is insane.
Most of my churn is Smart Access or non-paying customers. My current churn rate is 1% and I bust my balls for that. It's gotten easier with the TLC (which you see lots of memoed accounts soon).
I couldn't imagine being in Retention and dealing with angry or "entitled" customers all day. You guys all deserve a PEAK Award in my opinion!
🙂
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Aleq said:...
I'm with ya on the SmartAccess thing--our call center handles mostly SA with some general care queue thrown in, and the customers are a bear to keep... We can't throw them over to retention, because we ARE retention! They tend to be some of the angriest, least informed, bitterest bunch of customers you'd ever want to see, and after a year of spending limit balance suspensions and rate plan limits and prepaying for handset purchases and tiny voice plans with huge overage to keep their Sidekick features they tend to be ready to roll on out--it's amazing we lose as few as we do, especially since we can't convert off SA when they've had a crummy payment history and have been suspended for nonpay ever other month
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Aleq said:...
I'm with ya on the SmartAccess thing--our call center handles mostly SA with some general care queue thrown in, and the customers are a bear to keep... We can't throw them over to retention, because we ARE retention! They tend to be some of the angriest, least informed, bitterest bunch of customers you'd ever want to see, and after a year of spending limit balance suspensions and rate plan limits and prepaying for handset purchases and tiny voice plans with huge overage to keep their Sidekick features they tend to be ready to roll on out--it's amazing we lose as few as we do, especially since we can't convert off SA when they've had a crummy payment history and have been suspended for nonpay ever other month
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Aleq said:I'll never understand the logic behind "what do you mean I have to pay to turn my service back on?!".
Actually, strangely enough, it's the regular accounts that are usually delinquent and go into write off. SmartAccess accounts, by reason of the spending limit balance, tend to keep the customer up to date, because if they fall behind on the bill it suspends until they pay up... they get p.o.'d about it, but they do pay because the alternative is having no phone at all. It's when they get to the end of their contract that the birds all come home to roost, as it were, and they want to bail out.
muchdrama said:Aleq said:I'll never understand the logic behind "what do you mean I have to pay to turn my service back on?!".
Actually, strangely enough, it's the regular accounts that are usually delinquent and go into write off. SmartAccess accounts, by reason of the spending limit balance, tend to keep the customer up to date, because if they fall behind on the bill it suspends until they pay up... they get p.o.'d about it, but they do pay because the alternative is having no phone at all. It's when they get to the end of their contract that the birds all come home to roost, as it were, and they want to bail out.
No kidding--it's right up there with "You mean I gotta P...
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Aleq said:...muchdrama said:Aleq said:I'll never understand the logic behind "what do you mean I have to pay to turn my service back on?!".
Actually, strangely enough, it's the regular accounts that are usually delinquent and go into write off. SmartAccess accounts, by reason of the spending limit balance, tend to keep the customer up to date, because if they fall behind on the bill it suspends until they pay up... they get p.o.'d about it, but they do pay because the alternative is having no phone at all. It's when they get to the end of their contract that the birds all come home to roost, as it were, and they want to bail out.
No kidding--it's right up
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JUST A LITTLE CLARITY FOR YOU GUYS ON THE SUBJECT !
bizkitsngravy said:
that my friend is as far from the truth as it can get. T-Mobile invests BILLIONS of dollars (about 42 billion last year) in it's coverage. However, instead of coverage spread, it was more so invested into coverage density...improving the core network. We are always adding towers
And THAT is why while my husband MIGHT be able to get a signal in our home, if he's lucky, I have fantastic signal in every corner of our house. 😁
I was able to get more minutes for the same amount of money and I have not found any carrier other than T-Mobile that has better text messaging rates.
For me, the coverage where I was going to be was on par with my previous company, so it made sense for me to switch.
Only one carrier has better text messaging plan than T-Mo. That is Nextel. They offwer unlimited messaging for $14.99 a month. Not everyone texts, though.
It is good to hae multiple carriers for everyone. 1 carrier doesn't work for everyone. If it did what fun would that be?
Iselltheshitoutofphones said:
It is good to hae multiple carriers for everyone. 1 carrier doesn't work for everyone. If it did what fun would that be?
Then why doubt his contemplating T-Mobile because of "reduced coverage"? 😛
Iselltheshitoutofphones said:
I am not doubting anything. Why get fewer features/coverage/minutes if you don't have to.
Exactly! Why get fewer MINUTES if you don't have to! 😛 😉
You do get less minutes per plan on Cingular. But you do get to keep what you didn't use.
I don't know about you but I am ready to squash this thread.
LilShorty said:Isellthe****outofphones said:
It is good to hae multiple carriers for everyone. 1 carrier doesn't work for everyone. If it did what fun would that be?
Then why doubt his contemplating T-Mobile because of "reduced coverage"? 😛
I honestly don't know why this point is brought up SO often...As adults, I think we are all comfortable with establishing our own needs, and know what our own daily lives require. I've had T-Mobile service (as a consumer, not employee) for a year and a half. I know that when I do travel, I fly or I take the interstates (because they're the fastest, most direct routes to my destinations-not beacuse I have to in order for my cell p...
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We can go on and on....
Iselltheshitoutofphones said:
It is good to hae multiple carriers for everyone. 1 carrier doesn't work for everyone. If it did what fun would that be?
Absolutely - how true that is. Just remember that you are probably posting in a forum full of people who are very excited and passionate about T-Mobile and their service. :-)
I looked at Cingular when I was looking at phones, and while I didn't go with the company, they were running a close second, especially because of the nice selection of phones.
I'll tell you the faults of T-Mo like I will of Cingular. The who idea of my posts is to educate the customer.
Iselltheshitoutofphones said:
I'll tell you the faults of T-Mo like I will of Cingular. The who idea of my posts is to educate the customer.
Awesome. It's great to have your input. 🙂
chubber said:
Is there something that you dislike about Cingular that is making you consider another carrier?
Whoops, save attempt alert! Retention rep in da hizzouse! 🤣