cingular dropping my contract!!
😲 what the beep!! i get a letter in the mail yesterday stating that cingular will drop my contract as of dec 18th i have been coded "off-network eo4b" now what ????? i have been a cingular customer for a while now and less then 2 mths ago upgraded with a new 2 yr contract.as well as talked some of my family into switching to cingular. and now im getting the SHAFT! with no courtesy of a reach around i have never had a problem with "offnetwork" anything until i upgraded and got these junk phones that i am now using. i live in a area where cingular is popular and there are a lot of users in my town. i have spoke to 10 people and no one has recived the letter or is having the 'off network" issue like i am including my next door neighbor who liv...
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that is rediculous, what a stupid way to keep 58million customers, have you talked to a customer representative about this issue, you might wanna take this to the BBB or FCC because that cant be fair, were you roaming a lot?
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I concur, it may be in the TOS however, I would still file a complaint with the BBB in writing and copy folks at Cingular. And hopefully you live in an area that is in the coverage area of another GSM provider so you can still use the phones...
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Might be a good idea except Cingy ignores BBB complaints. They got kicked out of one BBB for ignoring BBB complaints. 🙄
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You can file a complaint but its all in the TOS. Its up to you, the customer, to read it. Haha who reads that crap anyway, but so much for trying to have the lowest churn in the industry...
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seriously?, that is bad., well money talks and when customers get fed up and leave, cingy is gonna have to get their act together
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It is true, a BBB in upstate NY kicked Cingy out last year. Only used car dealers and telemarketers get kicked out of the BBB (and companies like Cingular). Here is a link: http://techdirt.com/articles/20050912/1121233 _F.shtml
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I'm sure, as is usually always the case, the TOS dictate what your carrier can do if they want. Usually they also state that you must go to arbitration so any kind of suit is moot.
Just dig out your copy of the "Terms of Service" and read the fine print. I'd bet your next year's paychecks you have no recourse!
Sorry Charlie.
Just dig out your copy of the "Terms of Service" and read the fine print. I'd bet your next year's paychecks you have no recourse!
Sorry Charlie.
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This is what ya get when your cell phone provider is owned by Baby Bells -- poor customer service and a company which does not really care about how many people they make mad because of their adverse policies. Look on the bright side, atleast ya won't be a customer of the Evil Empire at&t who freely hands over whatever customer data big brother asks for.
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Huh?? I don't get it. So they send you a letter and tell you that they are terminating a two-year contract only two months into it? Did it say why? Did the letter explain what "off-network eo4b" means? Something just doesn't make sense.
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upon getting the new phones in september i noticed that the alpha tag will offten times say off network. i have called and of course cust. serv. says we will send a update. even right now my phone says cingular while my husbands phone says off network. and there laying side by side. occording to the letter it states that more than 50% of my usage is off netowrk and if being provided by another carriers tower. cellular one to be exact. now how can this be. when cs themselves told me on monday that i have a cingular tower 5 miles away.i have spoken to several cingular customers my family included and they have not had this off network issue. i have been happy with cingular and when going into there service i went with a plan that would compens...
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Just use a different person's name. It's not like you are being hit with the ETF.
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They couldn't use a different person's name b/c activation is based on address, not the persons name. If a new activation is done, and they live in an area that is not covered by Cingular's In Network usage, they will not activate it. Off network is a sad cancelation, but it makes sense. Other carriers sometimes charge up to $0.29 per minute for Cingular carriers to roam on their network. Think about that. If Cingular did not cancel these contracts, Cingular would have to up the prices of their plans, which will irritate more people... its an on-going irritation.
This has been going on in my area for serval months now. And the "OFF-NETWORK" team is so rude to talk to. When the first wave of off-network hit our area we didn't know wh...
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This has been going on in my area for serval months now. And the "OFF-NETWORK" team is so rude to talk to. When the first wave of off-network hit our area we didn't know wh...
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But his address isn't in an off-network area. His phone was forcing him off-network.
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We deal with this on a daily basis and the phones are not forcing them off network. If you call into the off network team they will tell you it is because of the address. In the small town we are in you can live two miles away from the Cingular tower and be off network. It has nothing to do with the phones.
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she as already said that cingular has told her she is close to cingular site
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You obviously do not know what you are talking about. Have you delt with this issue before?
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It's called reading the whole thread before posting.
It's also called listening to what the customer has to say.
It's also called listening to what the customer has to say.
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i build the network for cingular, so yes i deal with home on home roaming problems all the time. 😉
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It sounds like it may be a phone issue. I would call into the warrenty department and have them send you a new phone to see if that makes a difference. Or go into a local store and see if they have a loaner phone you can test to see if you are still getting the off network display. Since other people you know are not having the same problem and live in the same area it does seem like something is wrong. I think your best bet would be to go into a local store and see if they can help you with this problem so that you can stay with Cingular.
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I will take the high road and suggest contacting Cingular to get to the bottom of this.
Either calling CS or going to a store...as mad as you are...think calmly and speak calmly...yelling or cussing won't get it resolved, but it will get you either hung up on or asked to leave...
This could be as simple as a mix-up...it does happen...
Either calling CS or going to a store...as mad as you are...think calmly and speak calmly...yelling or cussing won't get it resolved, but it will get you either hung up on or asked to leave...
This could be as simple as a mix-up...it does happen...
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Whats happening is you are using more than 50% of your airtime off of non-cingular towers. Every carrier has it in their terms and conditions that if you use over 50% of you usage on another company's towers over a three month period, that they reserve the right to cancel your service. Most carriers dont enforce it unless they are trying to cut costs (i.e. unprofitable customers) which is what Cingular is trying to do. Your phones have nothing to do with it, the reason you just got the letter isn't b/c you just upgraded, its because Cingular just started actively enforcing this around 3 months ago. Just because you have a tower close to you doesnt mean anything. The area may be loaded with Cingular customers, and if there's only a limite...
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I couldn't have said it better myself! It is so hard to explain this to customers.
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no it's not really, what she needs to do is contact a cingular regional manager in her area (not customer service) and have this resolved to saty with cingular. it will work, i have seen it happen in my area with home on home roaming. so i think you may be the one that doesn't know what you're talking about. 🤣
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Since the customers that recieve those letters are handled by a specialty group, (for those who work with Cingular its the EON group) going to a cingular regional manager wont help. If that person were to call in to customer service, they wouldnt even handle the call, they would immediately transfer the customer to the EON specialty group who would explain what i just explained and tell the customer they have 90 days to either port their number, or their account will be cancelled at that time. If they did manage to get a regional this or that to keep their account from being cancelled, it would simply be putting off the inevitable, b/c the next time Cingular did a sweep, their account would be flagged again and they'd go through the same t...
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nope, you're mistaken. maybe you didn't know that i do work for cingular. we had the same issues with suncom in our market. there are a lot of things that can be done. a knowledgeable regional manager will go to the network head in the market to fix the problem to keep the customer. we have done it more than once here in the carolinas. if cingular is covering her area with with sites and her home address is in the local cingular coverage area, it can be fixed. like i said before, that you didn't read apparently, i have seen it happen. customers are not canceled for home on home roaming in the cingular coverage area. if her address is out of the cingular coverage area than there is nothing that can be done. please do some homework before you ...
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I do know you work for Cingular, but working for Cingular doesnt mean you actually know whats going on, otherwise Cingulars customer service wouldnt be rated so bad 😁 But I digress, if you'd read my thread, you would notice that I wasnt talking about home on home roaming. Cingular is not proactively cancelling those lines, they are simply stamping them as LTV1's (which as a Cingular employee, i hope you know what that means) and letting customer service handle them when they call in. What I'm talking is EON customers that are being targeted around the country and are being proactively cancelled. They're completely different situations. Most of the areas affected are out west, and to be honest, I don't know if any customers in the carol...
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not customer service bud, network engineer. and i know more than you think i do. 😉 and yes EON custoners can be helped in they are in a cingular covered area. i have seen it happen here with home on home roaming with the same letter. we saw a lot of this about a year ago before we shut down home on home with suncom.
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we'll just have to agree to disagree and let ncellhell figure it out for himself 😉
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I agree with the company not wanting to lose money. I also agree with the customer , not getting any notice just a letter stating that you have 30 days to split . Also working in tech suport and cs before sales I know you can lock a phone to only work on the cingular network via snooper . So its crappy for all .
P.S the company is prepared to lose 4 million over this issue
P.S the company is prepared to lose 4 million over this issue
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I agree, I can see it from both ways, but unfortunately, dollars rule. At least Cingular provides the unlock codes to any customer that we cancel because of off-network usage.
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