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great service, not so good customer reps

skyjet15

Aug 23, 2006, 4:38 AM
i apologize in advance to all the honest cingular reps out there, though they may be few in number. I just purchased a data plan about half a month ago for the discounted thirty dollars a month. I explained that I needed all the help I can get because I need the internet on the road for business and I am not any where near wealthy. So the rep said I could get an unlimited data plan for $30.
Having done my homework I inquired as to whether I would have to purchase a voice plan for the discount and he said I would not.
I, happy as a clam in clear waters with my reception and blackberry 7130c, recieved my bill yesterday and wouldn't you know, he just tacked on one of those pesky voice plans at about $40 a month. So now I was payin...
(continues)
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the_eraser

Aug 23, 2006, 9:10 AM
It kills me when customers get devices that they can't afford... 🙄
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AG050

Aug 23, 2006, 9:19 AM
hahaha
🤣
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sigmamason

Aug 23, 2006, 9:20 AM
Just call and get the voice plan taken off.
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texaswireless

Aug 23, 2006, 11:22 AM
Can't.

BB personal service is only available with a voice plan. No stand alone version is allowed.
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texaswireless

Aug 23, 2006, 11:24 AM
Two questions:

There is a full version of Blackberry Unlimited service for $49.99 a month. This is a stand-alone plan. Is that cheap enough?

Did you not get a copy of the contract? It would have clearly shown this (and at no point could you have received a copy of a contract with JUST $29.99 Blackberry service unless it was hand written).
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