Things that make you go HMMMMMM...
OK guys, I've got a good one for you, I'm sure most of you tenured reps have heard it all before, but this one knocked me off my feet.
Customer calls in, requests in a very "I-know-you-can-do-this-so-just-get-it-done" kind of tone: "My son dropped his phone in the water. We were really good at drying it off right away, but now he can't text message, and sometimes he can't receive calls. I'm going to call the insurance company, cause I know that's my best option for getting him a new phone fast, and cheap, but I need you to transfer my son's number (GSM number on a Shareable account) to a Digital phone in the mean time, because 3-5 business days is way too long for him to be without service."
I paused, took a deep breath, and calmly e...
(continues)
Customer calls in, requests in a very "I-know-you-can-do-this-so-just-get-it-done" kind of tone: "My son dropped his phone in the water. We were really good at drying it off right away, but now he can't text message, and sometimes he can't receive calls. I'm going to call the insurance company, cause I know that's my best option for getting him a new phone fast, and cheap, but I need you to transfer my son's number (GSM number on a Shareable account) to a Digital phone in the mean time, because 3-5 business days is way too long for him to be without service."
I paused, took a deep breath, and calmly e...
(continues)
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Are we talking about what Rich Brome would say or Blockbuster because Mr. Brome would say put this in the "other" forum and BB would just laugh and then die from said laughter.
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Uh, what? Are you inferring that I did not include enough Cingular references in my post to be included in this forum? Ok, I'm a Cingular rep, and he was a Cingular customer... how's that for content?
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Sorry, I see them in here going after posts with more info related to Cingular and yet, move it to the "other" forums.
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meh, I'm just falling asleep, thought maybe someone else would like to laugh at what I thought was, at the very least, an amusing request...
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Yeah, the hilarious customer call in's are now relagated to a different forum. Irreguardless of where this post may have been better off posted in, that type of thing kills me every time.
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Oops... not up on the whole "new format" thing... where was I supposed to put it?
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Ugh, I tried that once. We lost the phone and tried to put the number on an old Nokia. Rep said sure, no prob, it should be up within the hour. 2 days later, no service. I call in, and they finally figure out that it's not possible. Well, we find the phone, and the SIM's dead and they expected me to buy a new one. Even though, they did not know the SIM would be burned when they switched the number to the old Nokia and I even asked if this would cost me anything. Good thing I knew the girl at Cingular and she gave me a free one.
And by the way, why wouldn't a customer expect this to be quick? Most don't understand that it's either hard or impossible to go from GSM to a previous tech. Before, I had gotten a new phone then switche...
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And by the way, why wouldn't a customer expect this to be quick? Most don't understand that it's either hard or impossible to go from GSM to a previous tech. Before, I had gotten a new phone then switche...
(continues)
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