ATTWS Beware- Big Brutha is Mad!!!!!
What I am reffering to is if customers call in to change their plans, since all promotions are "expired" you are to tell the customers if they change they will lose them, and then note it on the account they were advised.Apparrently if they do it right away you have to remove the promotions manually, if the customers calls in about it, and then if it was done within 30 days they can revert back.
Thats why they want rate plans to be future dated as the NWRS team takes them off when you future date request.
The next thing w...
(continues)
simplymarcus said:
It looks like blue reps were violating protocol.
You know you are totally right, mind you i wasn't, but thats me, the point is that the company is finally taking control of the issue, and not a moment too soon i might add!!!!!
I just get to clean up the mess like yesterday i had 4 customers like that , each line i must have stripped off like 600-700 extra stacked promos off accounts, and p.o'd after that.But it has to be done.
austin316 said:simplymarcus said:
It looks like blue reps were violating protocol.
The point is that the company is finally taking control of the issue.
technicaly it didn`t. The company changed and we dont alow things like that either but like you said at one time it happened here also. i think you could be a car sales man and still it happenes.
Showkat said:austin316 said:simplymarcus said:
It looks like blue reps were violating protocol.
The point is that the company is finally taking control of the issue.
technicaly it didn`t. The company changed and we dont alow things like that either but like you said at one time it happened here also. i think you could be a car sales man and still it happenes.
Well what i mean is that the new owners are finally taking control of the situation!!
r2blue said:
I only wish, we haven't been given permission to rip off invalid promotions. When they change plans, any that fall off don't get reapplied and no new ones can be added, but nothing sweet like stripping them bare 😢
Actually you are supposed to, if you need to send me your e-mail i will send it to you from work tomorrow, if customers changes the plan, you are to remove off all promotions from the account, you have to manually do it, since the system does not.
And you don't re-add anything, cingular saidthey will honour the package they had at time of merger, but since no new service is being sold, there are no more new promos, so if they alter their package after merger, they are responi...
(continues)
speck said:
This is the best news i've heard... I am seriously hoping to see some reps get canned... Those reps i'm referring to know exactly who they are.
You know, me too, it makes my job harder, the last one i just had really pissed me off, the store rep, corp. store, gave this customer get this on the day she activated, at not a migration or anything, back in aug,2004 local 39.99 400 included + 300 additional anytime minutes, 200 additional + 200 save only, and 100 save only, on a new activtion.
because she said the magic words " what do i have on my plan?" i had to review it, and see it, and remove them except for the 300 additonal, since it was the only one eligible for, and then she asked to be ...
(continues)
Sure enough... everytime I search their CUID... It's blue reps, or previous blue reps, or outsourced.
None of which were legacy Cingular reps.
speck said:
That's fine... I have to do I don't know how many RRRR-RU's a day bcz blue reps are issuing credits with absolutely no notes... and then... they exceed the $175 cap!
Sure enough... everytime I search their CUID... It's blue reps, or previous blue reps, or outsourced.
None of which were legacy Cingular reps.
Hell , i know thats not me, i treat credits like its my money, so unless they was an "actaul real" billing error, i don't credit away for nothing or no one.
(continues)