Food for thought - Read article - link provided.
How could this be missed? Usually the system will not let you add features that can counteract with another another. please only reps respond, do not need a know it all opinion.
http://reviews.cnet.com/8301-19512_7-10355892-233.ht ... »
http://reviews.cnet.com/8301-19512_7-10355892-233.ht ... »
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Thats correct the two systems dont counteract.. only with billing.. we cant see subscriptions in the billing system but a good rep would check for those things when selling a customer an IPhone. The customer did sign up for the subscription. I just dont see how its fair that he can get a full refund because he didnt read his bill... wouldnt you check a bill after seeing that the amount deducted from your bank statement was a little higher? He probably doesnt even do that; and I would be 100% positive that he would go back to the bank and state "I am pretty sure I didnt deduct the 100.00 from the ATM. So go ahead and put it back into my account."
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I would not fault a sales rep for not looking at the subscription charges. They don't show up on the billing system, one person cant be wholly responsible for every possible thing a customer can do.
I can't possibly go over everything for everyone... I hit everything I have seen the most as much as possible. I don't want people to get screwed over, but you should KNOW that if you are calling out of the USA, whether long distance or roaming, that it's going to be expensive - Just an example.
You should always check your bill for changes in charges when your amount changes. My bill for my consumer account is usually around 90 bucks, if it's more than 2 or 3 dollars greater or less you better believe I check it out to see what happene...
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I can't possibly go over everything for everyone... I hit everything I have seen the most as much as possible. I don't want people to get screwed over, but you should KNOW that if you are calling out of the USA, whether long distance or roaming, that it's going to be expensive - Just an example.
You should always check your bill for changes in charges when your amount changes. My bill for my consumer account is usually around 90 bucks, if it's more than 2 or 3 dollars greater or less you better believe I check it out to see what happene...
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MobiTV is a third party premium subscription so when we go to look at a customers existing features in the activation/management system system we don't see that feature. We could only see that if we pulled up a copy of his bill and looked under "credits adjustments and other charges" category. We see these subscriptions all the time on customers bills and everyone of them denies ever signing up for the service. The problem is that they never read small print for the things they do and aren't assuming any responsibility and blaming others.
Customer need to assume atleast some responsibility for their bills. If your are paying "forever" as this guy has stated not knowing what your being charged for you are accepting the charges that are on ...
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Customer need to assume atleast some responsibility for their bills. If your are paying "forever" as this guy has stated not knowing what your being charged for you are accepting the charges that are on ...
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The bills are not hard to read.. and yes I was a customer before I started working for AT&T. I knew what I used on my phone and can read english pretty well and follow the abbreviation tables provided on the bills. Now try reading an AT&T Landline bill.. thats a fun bill to try and figure out.
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This isn't that uncommon, people are getting charged for something, don't read their bill, and two years later catch it. It's really not our fault, three months is generous. It's a third part application, our system has no control over it, to see if it's on there I would have to do just what the customer does, read the bill.
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I agree, you have to look at your bills. I was just wondering if the system will actually catch a thing like that. I know when some features will not add to an iPhone account because it's an iPhone account. It gives an error of some kind, and the reps have to go searching through different screens to find the issues.
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