Pantech Duo
My mother upgraded to the Pantech Duo, and with in 15 days the phone died. It just quit working. I contacted Customer Care, and the woman was nice. Although skeptical that the phone would just die, and offered to contact a local store in order to get the phone exchanged. I agreed after she called a head, and noted that there was one available. I drove to the store, and for some reason the representative pulled out the wrong phone. They did not have her phone in stock. Since the phone died with in 15 days I decided this wasn't going to be the phone for her, and just asked them to take it back. My mother trashed the box after mailing in the rebate, and I was charged $20 for the restocking fee. I was inconvenienced by the phone not working,...
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your first mistake was doing the upgrade over the phone/online, thats if you did it that way. second is that you should have just went straight to a at&t store when it stopped working. and your receipt does state the restocking fee so again your bad. and finally your last mistake was 'down grading' to the duo, just a few minutes of research could do wonders. whats sad is im only a customer and know the headaches we (the customer) give cell phone carriers for our own faults
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Also I don't know about anyone else but I tell people to wait a few weeks before sending in the MIR just in case something immediately goes wrong with the phone. That way I can get the re-stocking fee waived
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The restocking fee in COR applies whether they have the box or not. We tell people to bring it back but in reality it doesn't matter.
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Yeah, I don't know who your really addressing.. but there was no restocking fee from the Customer Cares information if I had the box. But you still haven't honored the fact that the store lied about having the phone. I work for Customer Care, and know that I'd treat the customer better than I was treated. At&t fan boys need not reply to this...oh my bad. Dusche
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Also,
I researched the phone, but wasn't until I contacted Customer Care that she informed me the phone wasn't that good. Again, RobbieJnn doesn't need to reply.
I researched the phone, but wasn't until I contacted Customer Care that she informed me the phone wasn't that good. Again, RobbieJnn doesn't need to reply.
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We just moved her to the old phone, and seeing our options for now.
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Do you work for AT&T customer care or just customer service somewhere else?
First off, it is written that in order to return a product you must have the original box and packing. I have seen what is contained in the online/phone orders countless times and it is similar to what we print and give in the store.
Second, if you researched the phone then why do you care what some rep says as their personal opinion of the phone. If you don't trust your own ability to research then why waste the time doing it in the first place.
Third, when exactly did you buy this phone? The Pantech DUO has been discontinued in many markets for some time now. There is a new one being released shortly and maybe you can get that one instead if you are wi...
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First off, it is written that in order to return a product you must have the original box and packing. I have seen what is contained in the online/phone orders countless times and it is similar to what we print and give in the store.
Second, if you researched the phone then why do you care what some rep says as their personal opinion of the phone. If you don't trust your own ability to research then why waste the time doing it in the first place.
Third, when exactly did you buy this phone? The Pantech DUO has been discontinued in many markets for some time now. There is a new one being released shortly and maybe you can get that one instead if you are wi...
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Shouldnt have thrown away the box. I always keep mine until after the 30 day period.
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Americanstud1987 said:
My mother trashed the box after mailing in the rebate, and I was charged $20 for the restocking fee. I was inconvenienced by the phone not working, then charged $20 for not having the box even though I was told the replacement was in the store.
You're lucky there was a $20 restocking fee to even pay. Buy anything, anything at Wal-Mart. Trash the box. Try to return it. Even if the replacement was in the store, it's still your trashed box that you got the charge for. Personally, as an Authorized Retailer, we would have told you to stick the box. We can't send it in for **** without the box and label and we can't sell it without the box or label. We would have told you you were stuck wi...
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Perhaps my words are indeed harsh but it does get frustrating in these situations. Everyone wants the rebate and doesn't want to forget about it. Understandable. We tell them to wait because one in a hundred come back and we need that damn label. I wish I was COR, or that my manager would allow a restocking fee for these such things. Although I can be a shrewd salesman I know it sucks being stuck with a phone for two years that you hate all because of a silly sticker.
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FYI, AT&T accepts returns for handsets even if the label is missing. Our policy is to send off the rebate immediately for the customer. We send back countless phones every month without the label.
Without the box is another story. But that is why we highlight the written policy on the 30 day exchange policy.
Without the box is another story. But that is why we highlight the written policy on the 30 day exchange policy.
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This I know but my store manager is an idiot. She refuses to send back any handset to AT&T because it's 'such a hassle'. We never have. If they bring a phone back we send it to the manufacture and then sell it as refurbished. A fact I hate but live with because she won't budge.
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Wow. Considering the markup on AT&T handsets because of their liberal return policy I take advantage of it anytime I can. I don't even question if a customer has an issue. I know with Verizon I will have to jump through more hoops.
That just makes zero sense. But hey, one day you will replace her hopefully!
That just makes zero sense. But hey, one day you will replace her hopefully!
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So with at&t you have to cut the UPC off to send in the rebate? Thats the impression im getting. Just curious cuz with sprint you don't have to, and I didn't know any of the carriers made you do that.
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Americanstud1987 said:...
My mother upgraded to the Pantech Duo, and with in 15 days the phone died. It just quit working. I contacted Customer Care, and the woman was nice. Although skeptical that the phone would just die, and offered to contact a local store in order to get the phone exchanged. I agreed after she called a head, and noted that there was one available. I drove to the store, and for some reason the representative pulled out the wrong phone. They did not have her phone in stock. Since the phone died with in 15 days I decided this wasn't going to be the phone for her, and just asked them to take it back. My mother trashed the box after mailing in the rebate, and I was charged $20 for the restocking fee. I w
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If you ordered it online, do the return over the phone with customer care. First off COR stores shouldn't be doing online returns, we do for customer convenience, but when you order online returns and problems with the phones are supposed to be handled via care, not the stores. And any ways why order a phone online? It's like buying a car with out testing driving it, most Cor stores will price match national retailers, so if price was an issue. But any ways defective phones within 30 days of purchase, dont have a restock fee, they get tagged as DOA and swapped out.
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Unless he wanted to just outright return the phone. If the box is missing the stated policy of AT&T is there is a restocking fee / missing item fee. If he was swapping out the phone for another then that is a different story.
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the lack of knowledge on this topic on your part after you mention working for customer care is lame, go read some more online manuals & tutorials
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Yeah or pull up the Exchanges and Returns matrix in MyCSP to read the policy on it. If you actually worked in care you would have read that document about 10 times a day.
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Wow..at&t care people are stupid. I stated I was a Verizon Wireless rep...END THREAD for me.
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Where exactly did you state you were a Verizon care rep? Not anywhere in this thread.
You know, maybe you deserve what happens to you there guy. You can't even remember what you said here. Real easy to think you didn't read your paperwork either.
And if you ARE a care rep for Verizon you should know they want boxes for returns too.
You know, maybe you deserve what happens to you there guy. You can't even remember what you said here. Real easy to think you didn't read your paperwork either.
And if you ARE a care rep for Verizon you should know they want boxes for returns too.
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