Why does everyone trans to cc
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Why me, today...
Woman calls in, have to repeat things 4-5 times to her, and can not grasp anything. She asked "how much is voicemail and how do I get it?", I said Voicemail is free, and if you want it I will just add it to your account." "What do you mean you will just add it to my account" she says. Advised her I just setup the voicemail on her account to activate it. She says "Then how much is it", adv it was free again. I say "I don't understand, what do you mean it's free". "Voicemail is FREE, does not cost you anything, 0 dollars, we will not charge you." She says "But if you add it to my account then its NOT free"... SHEESH!
Another person calls in, he/she says right off "Ev...
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Bye bye AT&T, hello Cingular
Yeah, I know I could have gotten it unlocked probably and used it on the ATT plan.. but I'd rather just move on and give "rollover" a try.
Bye bye AT&T.. I actually will (and have) miss(ed) you.
And if you must have a PDA phone, pop for the Treo 650. My boss got one and it solves all the problems of the 600.
Whatever
Amazing customer...
There customers, ME, a rep out there that will credit you for NOT complaining and even when you don't ask for a credit too!!!
He was surprized when I gave him the credit too.
THIS IS FUNNY.....................
Getting Wrong Number Calls
Anyone else have this problem?
Did ATT give me a used/old phone number because i am a post paid customer?
Also, i am thinking of signing a contract plan, does any other carriers give out old phone numbers to new customers?
hot topics
I know we haven't had many hot topics in blue lately, but it seems like nobody ever reads them. like a couple weeks ago, there was one that outright stated that care reps better not be performing "insurance replacements," for reasons that should be rather obvious.
now, that should have been common knowledge, but it still hasn't filtered down. I'm just annoyed about it now because earlier tonight, there was a guy who was ticked off because he had insurance on one of his lines and not the others, so some care rep took it upon herself to send an "insurance replacement" for a line that didn't have insurance. what's even more retarded about it is that it wasn't even an insurance issue (ie damage/lost/s...
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View minutes...
He wanted TL or any techy to get this information for him, I advised him that we cannot do this.
I gave him 60 curtesy airtime minutes to help out and thats all the customer is going to use the phone for.
I advised him that other customers survive without it so can he. Oh thats their problem he responds with. Well guess what it's now your problem too.
RM rep
Next time make sure you warm transfer to the correct department. You do not mess with me, I get feedback on your ass if you tick me off.
Cingular rep needs an attitude adjustment...
I then correctly transfer her over to Blue GSM care and apologize to the customer for the morons mistake.
I cant wait for my last day!!
I'm logging out of my phone and going shopping!! Not to mention telling customer what a bloodsucking evil corporation they're stuck in contract with. I could go on and on for HOURS, but gotta run, no ACW, remember!?
Anybody else use these fantasies to get through the work day at Convergys??
stupid little question
sorry buddy, if you had told us about it a long time ago we coulda helped ya.
Poor women Cingular better pay up
Boredom
this is in no way a complaint regarding the lack of call volume, rather a statement indicative of such.
That being said, it's incredibly slow here and I'm steadily slipping into a conscious coma. Anyone have any interesting calls or anything interesting? [wiping drool from corner of mouth]
Does anyone know how to make ringtones?
Thanks in advance
Big Brother @ Convergys
Dress Code
Anybody else have issues with tattletales telling on you for dress code??? I got in trouble the other day for wearing a skirt (seriously like 3 inches above the knee) because somebody told on me. Like in grade 3, i know! Anyways, i dont see why I should get in trouble and "get sent to Zellers" (that is RD Convergys code for "go home and change.") when guys are allowed to wear shorter skirts than me because it makes Convergys "diverse." (I have nothing againt crossdressers, but honestly, skirts shorter that MINE). My friend also got in trouble for wearing a shirt that "showed the tops of her breasts." Like, honestly, sorry for having perky boobs and not wearing a turtleneck! The worst is though, these regulations only apply to you if yo...
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WTF ???