Convergys and the Cingular/AWS Merger
I thought I'd start this new thread with an article from Reuters today.
Also, I was getting tired of trying to dig thru all the replies in the other thread =)
Anyway, this is only part of the article. For the full article, click on the link.
http://yahoo.reuters.com/financeQuoteCompanyNewsArti ... »
Also, I was getting tired of trying to dig thru all the replies in the other thread =)
Anyway, this is only part of the article. For the full article, click on the link.
http://yahoo.reuters.com/financeQuoteCompanyNewsArti ... »
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Oops...forgot to include part of the article. Again, the full article can be accessed by clicking on the link in my previous post in this thread.
Here it is:
"...Cingular(SBC.N: Quote, Profile, Research) (BLS.N: Quote, Profile, Research) currently uses Amdocs software for most of its billing and handles its customer inquiries in-house.
Convergys Chief Financial Officer Earl Shanks said that while he had nothing definitive to announce at this stage, he hopes the takeover gives Convergys the opportunity to win new business at least in the customer service segment.
"On the customer care side we're are optimistic that it is probably a positive," Shanks said during a Web cast from an investor conference on Wednesday.
He said Con...
(continues)
Here it is:
"...Cingular(SBC.N: Quote, Profile, Research) (BLS.N: Quote, Profile, Research) currently uses Amdocs software for most of its billing and handles its customer inquiries in-house.
Convergys Chief Financial Officer Earl Shanks said that while he had nothing definitive to announce at this stage, he hopes the takeover gives Convergys the opportunity to win new business at least in the customer service segment.
"On the customer care side we're are optimistic that it is probably a positive," Shanks said during a Web cast from an investor conference on Wednesday.
He said Con...
(continues)
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No it did not.
But, there was an article in the last 2 weeks or so (I can't find it now, but it was forwarded to us by our call center manager) that quoted a higher up from Cingular as saying that cuts in front line customer service will not occur, but cuts in other areas would more than likely occur after the first of the year.
This was not a company article or anything. It was posted by a news agency, I just cannot remember who posted it. I am still trying to find it.
The bottom line is that post-merger, front lines reps will be needed. Now, I have heard for several months that the smaller call centers are the ones in danger, but not for a long while.
I work in one of the biggest, direct centers in OKC and we are hiring a lo...
(continues)
But, there was an article in the last 2 weeks or so (I can't find it now, but it was forwarded to us by our call center manager) that quoted a higher up from Cingular as saying that cuts in front line customer service will not occur, but cuts in other areas would more than likely occur after the first of the year.
This was not a company article or anything. It was posted by a news agency, I just cannot remember who posted it. I am still trying to find it.
The bottom line is that post-merger, front lines reps will be needed. Now, I have heard for several months that the smaller call centers are the ones in danger, but not for a long while.
I work in one of the biggest, direct centers in OKC and we are hiring a lo...
(continues)
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Wow....I love Yahoo!! They kept the article from 08/24/04.
Here's the link to the article I was referring to:
http://www.forbes.com/technology/feeds/wireless/2004 ... »
Here's the link to the article I was referring to:
http://www.forbes.com/technology/feeds/wireless/2004 ... »
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I wonder if they meant all of the AT&T cust care reps or just the ones who work directly for at&t. I'm out of convergys and we are still hiring as well but that doesn't mean that there won't be lay offs after the merger. I wish that we could just get a straight answer from someone instead of answers that leave loop holes and are subject to the readers interpretation.
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And if your reply would have had anything to do with the question or the topic then I would have been talking to you but I'm looking for info about attws and cingular merger not oppions about countries
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