Update for Migration to cingular
Man its just getting tougher and tougher to be a legacy customer
We got a e-mail today, the north eastern markets from Maine down to Washingto DC, and all in between including the PA all got dumped into the new policy for migration
In order to migrate online through the web or customer care, you must be the following:
1a)if you had a 1 year contract complete 11 out of 12 months
1b)If you had a 2 year contract complete 21 out of 24 months,
2)and have NO past Due amount at ALL.
If you don't pass those 2 rules you can't migrate over to orange from blue,and unless you hacve a multi line or sharable account, you cannot get a blue to blue upgrade.
Only Regions are like Central and South Eastern, where this policy is not in ef...
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We got a e-mail today, the north eastern markets from Maine down to Washingto DC, and all in between including the PA all got dumped into the new policy for migration
In order to migrate online through the web or customer care, you must be the following:
1a)if you had a 1 year contract complete 11 out of 12 months
1b)If you had a 2 year contract complete 21 out of 24 months,
2)and have NO past Due amount at ALL.
If you don't pass those 2 rules you can't migrate over to orange from blue,and unless you hacve a multi line or sharable account, you cannot get a blue to blue upgrade.
Only Regions are like Central and South Eastern, where this policy is not in ef...
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get over it, if you have a past due it is not paying them so why should they do n e thing for you? you think the world is gonna hand everything to you on a silver platter? i dont think so! they want people to have a good choice and have at least some comparison and the only way people will do this is if they are almost out of contract, they want to prove to you that you have choice and that they have the best service so do you want to be held back by a contract when making such a decision? they realize this even if you are too immature to do so? stop nagging on cingular! i have heard enough bs get a grip, get a life then get over it! everywhere there is rules and you need to follow them otherwise you wont get what you want, suck it up prince...
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Well, to be fair I work for Cingular and don't exactly hold the company in high regard right now. PAR, stickin' it to TDMA customers, taking away my .org site access.
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next they will"misplace our paychecks" and close our vendor sites overnight 👿
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Whoa, don't flip out, i agree with the policy, totally, i think eentually it will be and rightfully so in all regions.Cinular only gives their "genuine" customers only 1 upgrade per so much time in the contract, i think they are catching on just how bad "legacy customers" milked the system and put the brakes on it.
I also work for blue legacy care,so i tottaly agree with whats going on, so relax,chill.
I also work for blue legacy care,so i tottaly agree with whats going on, so relax,chill.
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I totally agree with the policy too. The thing is that it would be nice to have one standard policy across the board to prevent misinformation. Also if they wish to prevent AT&T customers from jumping ship it may be harder now. $175.00 ETF and a free phone from another carrier is better then 300.00 for a phone. All these customers want to do is take advantage of the new network and services since they got the shaft with the merger.
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ConvergysSlave said:'But look at it this way, they got a contract for a discount, already, and we are just treating like any other ingular customer, so they are being fair.Its the same if old cingular customer wanted the new perks they would have to do the same thing.
I totally agree with the policy too. The thing is that it would be nice to have one standard policy across the board to prevent misinformation. Also if they wish to prevent AT&T customers from jumping ship it may be harder now. $175.00 ETF and a free phone from another carrier is better then 300.00 for a phone. All these customers want to do is take advantage of the new network and services since they got the shaft with the merger.
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NFamous said:
sometimes its not a past due, but even a current balance 😲
See you got 2 learn to learn:
1)you may think its a current balance,but before you bitch, check when the bll was mailed, because if its a current bill,and its been more then 20 days since the cycle ended,then they are considered past due, which makes them ineligble
2)A customer if they make the payment by check or Electronice funds transfer, then company hasn't been received,it shows as a pending credit, and then within 1-5 business banking days the funds then will be tranferred from the bank to the company.The reason there is a wait cuz it may come back NSF or something else, and they are not gonna let them spend more money...
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austin316 said:...
Man its just getting tougher and tougher to be a legacy customer
We got a e-mail today, the north eastern markets from Maine down to Washingto DC, and all in between including the PA all got dumped into the new policy for migration
In order to migrate online through the web or customer care, you must be the following:
1a)if you had a 1 year contract complete 11 out of 12 months
1b)If you had a 2 year contract complete 21 out of 24 months,
2)and have NO past Due amount at ALL.
If you don't pass those 2 rules you can't migrate over to orange from blue,and unless you hacve a multi line or sharable account, you cannot get a blue to blue upgrade.
Only Regions are like Central and South Eas
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johnny_one_rate said:
Let me understand.....If I don't meet 2 of the above listed requirements, I am unable to migrate through the website or Customer Care ??
Are the corporate stores able to migrate in those cases ????
I have a 3 line ATTWS GSM Nation Family Share.
Would I need to go to a store no matter what the case ??????
Thats right you have to meet those eligibility requirements of both the majoroty of your contract must be completed so if you did a 1 year you need to be done 11 out of those 12 onths, or if you got a 2 year ontract you must havce 3 months or left to migrate,and you havce to be current on the account as well.
If you don't meet those req. then you migrate at corp. store o...
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Ok wow, so Cingular has probably reached a point where they don't mind losing the rest of their customers now.
Heads up customers, Cingular doesn't want your business anymore. If I owned a wireless company, I would at least allow the lost/stolen cases to be migratable.
I can kinda understand why Cingular is doing this though. I mean, if it was still AWS then the customers who just want to get a phone for no cause, would still end up paying full retail price for a replacement because they never completed 1 year of their contract.
Heads up customers, Cingular doesn't want your business anymore. If I owned a wireless company, I would at least allow the lost/stolen cases to be migratable.
I can kinda understand why Cingular is doing this though. I mean, if it was still AWS then the customers who just want to get a phone for no cause, would still end up paying full retail price for a replacement because they never completed 1 year of their contract.
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Link said:
Ok wow, so Cingular has probably reached a point where they don't mind losing the rest of their customers now.
Heads up customers, Cingular doesn't want your business anymore. If I owned a wireless company, I would at least allow the lost/stolen cases to be migratable.
I can kinda understand why Cingular is doing this though. I mean, if it was still AWS then the customers who just want to get a phone for no cause, would still end up paying full retail price for a replacement because they never completed 1 year of their contract.
That post you made was totally stupid.First off, they (blue) wants to get treated like regular cingular customers, they are, they are simply on expired old plans ...
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