This customer calls in, I get the number and I thank her, she responds back as if I insulted her. Pushed aside, number doesn't come up so I ask if her service is GSM or Digital. That pushed the wrong button as she stated she doesn't understand my internal lingo and wanted to speak to someone who speaks English.

I ask to place her on hold, wow what an epic question to ask as she goes straight into saying over and over, "I want to be transfered to someone." I kept responding with, "I need to place you on hold to transfer you." She kept cutting me off and calling me rude, yeah, right back at you woman. She got my name and I didn't even get heir's.

All the more better, call gone, no longer have to worry.

I gave up and just placed her o...
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