My ignominious defeat at the hands of treachery and doom
WHAT THE HELL IS THIS!!
Ok, I am not a quick typer. Plus when I am navigating 6 windows figuring out people's issues, I barely have time to write my notes.
Now, I have 2 pieces of paper that have to be filled out every day, for every call.
One, I put down the wireless number, and whether 1) I handled it, 2) it was a short call (
Ok, I am not a quick typer. Plus when I am navigating 6 windows figuring out people's issues, I barely have time to write my notes.
Now, I have 2 pieces of paper that have to be filled out every day, for every call.
One, I put down the wireless number, and whether 1) I handled it, 2) it was a short call (
...
30 sec.), or 3) I transferred.
The other, I put the wireless number, and 1) whether they dialed 1-800-888-7600 or 1-866-293-4634, 2) the number that appears on my phone, 3) whether or not the customer attempted to verify their personal information while in the IVR, and 4) if so, was it successful
Gimme a minute while my blood boils.........HRNGHRRHFFNNGH........*pop*
Sorry, had to readjust my sanity. Seriously, what the f*ck is THIS!?! This is the greatest treachery since they took Cap'n Crunch with Crunch Berries off the market, or since the introduction of metrosexuality. I don't have time for this. In fact, the second paper is going to be useless, since I no longer use screenpop in my tireless effort to get my notes done before t...
(continues)
The other, I put the wireless number, and 1) whether they dialed 1-800-888-7600 or 1-866-293-4634, 2) the number that appears on my phone, 3) whether or not the customer attempted to verify their personal information while in the IVR, and 4) if so, was it successful
Gimme a minute while my blood boils.........HRNGHRRHFFNNGH........*pop*
Sorry, had to readjust my sanity. Seriously, what the f*ck is THIS!?! This is the greatest treachery since they took Cap'n Crunch with Crunch Berries off the market, or since the introduction of metrosexuality. I don't have time for this. In fact, the second paper is going to be useless, since I no longer use screenpop in my tireless effort to get my notes done before t...
(continues)
...
