transfers and short calls
seriously what is going on here? has anyone else gotten that retarded "Quality" training when we are getting berraded ( sp) for transfers? and short calls? im sorry its not my fault that some spanish guy is SO DUMB he cannot press the number 3. it should hardly count against my workmanship b/c i have to transfer stupid spanish guy. i work in digital and during this training we were told that all the dumb cust who cannot function through the IVR are routed to us. so therefore we have to pick up the slack of a S*itty automated system. so now b/c cingular cannot use a "press 1 for att, press 2 for cingular" IVR, MY stats go down. thanks that makes sence. Then also when we get gsm cust we are supposed to ask them if there is anything i can help ...
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OK Hun I completely agree about the short call and transfer rate crap that they are throwing on us right now, but is that really a reason to bash Americans? I mean come on, the fact that we are American has nothing to do with it because i've seen stupid people from all different countries...it's the same worldwide. This is a Cingular thing and thats all there is to it.
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yea.... its just really really really hard when you talk to americans all day and 90% of them are SO DUMB not to hate americans. plus i also get those lovely guys who screch about outsourcing and how i am taking away jobs from americans.
but your right, i am sure americans on a whole are great. canadians are just better.
😛
but your right, i am sure americans on a whole are great. canadians are just better.
😛
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I know I talk to dumb Americans all day too. I think if I wasn't American I might have to think they were all stupid too. I guess the stupidity is just in the 50 million wireless customers that Cingular has. 🙄
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probley people in general are stupid. hardly anyone i talk to takes the time to LISTEN to what i say before they start yelling about something i just explained to them. i hate how they think we are responsible for everything. i hate they call us from the most random places, like a drive thru! A DRIVE THRU, this lady is all ordering burger king while yelling at me because her voicemail doesn't work. OMG. i had this guy call in who must have been at a rave b/c i couldnt hear anything and he ends up yellin at me cuz i can't hear him. ARGH. i hate hate hate hate hate this.
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I had a great one once. This dealer calls in and he apparently has a booth set up at a concert right beside the speakers. Well it was closing time and I was the last one on a call, this guy couldn't hear me I couldn't hear him so we were both yelling because he wouldn't just get off the phone. My TL decided he would be funny and put my call live on speakerphone at his desk so that all the TL's and anyone left in the building could hear me screaming to this guy. I could have killed both of them, the dealer and my TL. 😕
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why do these people think its okay to call us at these bizarre times? its too strange. i once had a guy call me while he was at work as a cashier!. he was ringing things through and talking to his customers in spanish while talking to me in english. it was the biggest mess i have ever been in. could you imagine being at this guys till? good cust serivce, he should work for cingular
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hockeystix said:
why do these people think its okay to call us at these bizarre times? its too strange. i once had a guy call me while he was at work as a cashier!. he was ringing things through and talking to his customers in spanish while talking to me in english. it was the biggest mess i have ever been in. could you imagine being at this guys till? good cust serivce, he should work for cingular
just another example of American ignorance
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Ahem. I think you mean 'Dumbf**kistani ignorance.' We're all brothers and sisters here 🙂
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the best is when they're in the bathroom...oh *gag* 🤭
....it's not easy being green
....it's not easy being green
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hockeystix said:
yea.... its just really really really hard when you talk to americans all day and 90% of them are SO DUMB not to hate americans. plus i also get those lovely guys who screch about outsourcing and how i am taking away jobs from americans.
but your right, i am sure americans on a whole are great. canadians are just better.
😛
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Yeah, agreed. But still, I'm a little bitter about the whole border thing..... 🙂
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Stupidity knows no borders. There may be a higher number of stupid people in the U.S. because, oh I dunno, they have TEN TIMES the population of Canada? But I'm sure percentage-wise the numbers are quite comparable between the two...
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Zipperneck said:
Stupidity knows no borders. There may be a higher number of stupid people in the U.S. because, oh I dunno, they have TEN TIMES the population of Canada? But I'm sure percentage-wise the numbers are quite comparable between the two...
or not
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pointblank500 said:Scotian said:
or not
🤣
you know what i'm saying don'y ya scotian
ummmm YEAH!
OH Canada!
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If you think that's bad... Wait until we start dinging you for repeat calls as we do the regular reps.
You'll love that, ask some of the legacy orange reps how they enjoy repeat call rankings... 😁
Oh, and Americans are a dumber society as a whole... I would bet money Canadians have a higher above average ratio as americans... Love the country though... No lack of people to take advantage of.
You'll love that, ask some of the legacy orange reps how they enjoy repeat call rankings... 😁
Oh, and Americans are a dumber society as a whole... I would bet money Canadians have a higher above average ratio as americans... Love the country though... No lack of people to take advantage of.
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k....stupid me will ask....how do they know it's a repeat call with same issue ? wouldn't that be a little hard to follow large scale??
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They don't... Our reps get dinged on repeat calls period. If that customer hit your queue and ends up calling back... for whatever reason... it goes against you.
You know how transfer are 12% and under? Repeat calls are like 9% and under... It's horrible, you have no control over repeat calls. None.
You know how transfer are 12% and under? Repeat calls are like 9% and under... It's horrible, you have no control over repeat calls. None.
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So when you spend 2 hours answering every conceivable question from Joe/Jane Jacka$$ , and they remember one more thing and call back , the agent gets dinged for it?
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so I guess the best thing to do then...would be...to yell into the phone at the end of the call....
don't EVER CALL BACK HERE AGAIN!!
😁
don't EVER CALL BACK HERE AGAIN!!
😁
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Katamara said:
so I guess the best thing to do then...would be...to yell into the phone at the end of the call....
don't EVER CALL BACK HERE AGAIN!!
😁
or "lick the dogs nuts" works as well
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I KNOW, I just got that training too, and I HATE it. What center are you in?
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I am an American. When not driving my giant SUV or buying firearms from an unlicenced dealer, I order a 1/2 pound burger and make fun of immigrants.
Now, what makes you think Americans are dumb?
Now, what makes you think Americans are dumb?
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I dont think he meant for that post to be so anti-American, he just wanted to vent about our wonderful 🙄 customers as a whole. Its not about Canadians or Americans, because when you hear that *beep beep* then the customers are all the same nationality: Dumbf**ks
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Hear hear. A nation of blithering idiots and whiny wusses, Dumbf**kistan ceceded from the US, and is now a haven for all people who cannot program their phones or understand billing records. They now boast a population of 2 billion, and dumbf**ks from around the globe are immigrating to a place where they no longer have to be oppressed by reason and common sense.
Dumf**kistan Forever!
Dumf**kistan Forever!
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What truly makes someone dumb though? The fact that they have no knowledge in the field we previously had little knowledge in BEFORE we started training? Before working here reps where probably considered dumb as well.
Why? Think about this, intelligence could be based on a few facts (this is what I am assuming): how much knowledge you have, how much you can retain and use later on and sometimes it can even factor in common sense.
Customers don't know the systems, some hardly know how to use a phone. The only thing dumb about them is the fact that they don't look this info up in the user manuals or ask a question that has an obvious answer they know.
I agree that some people out there were probably dropped on the head too many time...
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Why? Think about this, intelligence could be based on a few facts (this is what I am assuming): how much knowledge you have, how much you can retain and use later on and sometimes it can even factor in common sense.
Customers don't know the systems, some hardly know how to use a phone. The only thing dumb about them is the fact that they don't look this info up in the user manuals or ask a question that has an obvious answer they know.
I agree that some people out there were probably dropped on the head too many time...
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Personally, I think that how a person reacts to new information and situations is also part of what can make a person dumb. We have a number of customers who may not be dumb, but who are perhaps ignorant. in some cases, these ignorant people show they are intelligent and understand what we are trying to tell them. In some cases, they refuse to understand anything or give you a chance to educate them. I have more than enough customers who prefer to remain ignorant and insist the world works the way they want it to work.
sometimes, also, we get customers who also may not be dumb, but are simply unprepared, or lacked foresight. this applies in some cases to people who rely completely on their wireless phone and nothing else for everything, ...
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sometimes, also, we get customers who also may not be dumb, but are simply unprepared, or lacked foresight. this applies in some cases to people who rely completely on their wireless phone and nothing else for everything, ...
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Exactly, then there are those people who really are dumb. A few of the posts on here though clearly show dumb people. Wheels spinning, hamsters dead.
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I just got 3 calls in a row, all looking for the spanish dept. Now, since I came into work late, and my first 2 hours were only 3 calls (some mother's children, story for another day), then I would guess that my total calls for today will be 20-30. Ok, fine, but now, at least 10% of my calls have been transfers, just because these three munkeys can't press the right button!
Jeesh
Jeesh
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