I'm sick and tired of Blind Transfers!!!
GAH!!! I can't stand it when i get a call and it's a customer saying, "ummm...I was talking to this other rep and he put me on hold for a while and...now I'm talking to you. Can you send me back to the other rep?"
I mean, how hard is it to tell the customer that you can't help them (or don't want to) and that you're gonna transfer them. ARRGHHH!
I mean, how hard is it to tell the customer that you can't help them (or don't want to) and that you're gonna transfer them. ARRGHHH!
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It's very frustrating for ALL the depts that deals with it. I never trans a cus without doing my job(if Im the right dept) and they're always aware before transfered. I find that to be so flippin rude and unprofessional.
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i know exactly what you mean about blind transfers. it is very frustrating.... they should get feedback or something 👿
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Yeah, it's just hard to give feedback when you never even talk to the rep, much less the customer probably doesn't know his name so i can't even look up his awid.
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and to top it all off most of them dont even want to talk to you.. they MUST be transfered back to that rep...
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if its our policy to warm exfered it should be all dept policy thats why there is so much confusion all the time 😢
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We were told that we cant warm transfer anymore because of all these STATS that Cingular wants from former ATTWS employees. so we HAVE to cold transfer (not blind - theres no excuse for that) to keep good stats.
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