Why do I get these stupid calls... Guy calls in, can't view his minutes because he just re-registered with the upgraded OCS. He is at a loss because he has no idea how many minutes are left.

He wanted TL or any techy to get this information for him, I advised him that we cannot do this.

I gave him 60 curtesy airtime minutes to help out and thats all the customer is going to use the phone for.

I advised him that other customers survive without it so can he. Oh thats their problem he responds with. Well guess what it's now your problem too.