Why I am leaving AT&T Wireless
Michael G. Keith
President of Mobility Operations
AT&T Wireless
P. O. Box 68055
Anaheim Hills, CA 92817-8055
Mr. Keith:
This letter will explain why you are losing a customer of seven years.
First, some background. I have been an AT&T wireless customer since 1996. During that entire time I have NEVER had a new phone from you. For the last 12 months or so I have been paying $59.99 for digital one-rate service, and during that time my average usage has been approximately 30 minutes per month. If you do the math, you'll see that means I've paid - on average - about $2 per minute for my AT&T wireless service.
You may think that I am complaining about that, but I am not. It was my decision to keep that plan even though my usage ...
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President of Mobility Operations
AT&T Wireless
P. O. Box 68055
Anaheim Hills, CA 92817-8055
Mr. Keith:
This letter will explain why you are losing a customer of seven years.
First, some background. I have been an AT&T wireless customer since 1996. During that entire time I have NEVER had a new phone from you. For the last 12 months or so I have been paying $59.99 for digital one-rate service, and during that time my average usage has been approximately 30 minutes per month. If you do the math, you'll see that means I've paid - on average - about $2 per minute for my AT&T wireless service.
You may think that I am complaining about that, but I am not. It was my decision to keep that plan even though my usage ...
(continues)
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What a post. as a customer service professional it makes me upset to see a loyal customer treated in such a manner. I do not work for ATT but I still sometimes wonder what happen to true customer service. Hope you have better luck with your next company.
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I am not one to personally attack another user and your are all entitled to your opinion, but I really feel that you would not be posting this response had this been a Verizon customer.
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Yet another useless complaint. Lol.
'First, some background. I have been an AT&T wireless customer since 1996. During that entire time I have NEVER had a new phone from you. For the last 12 months or so I have been paying $59.99 for digital one-rate service, and during that time my average usage has been approximately 30 minutes per month. If you do the math, you'll see that means I've paid - on average - about $2 per minute for my AT&T wireless service.'
Useless information. DOR is an expensive plan for AT&T Wireless to run. I somehow doubt you used only 30 minutes. Why didn't you change your plan then? You can do that, you know.
'I visited the store at Eden Prairie Center, where I picked out a SE616. They were unable to activate t...
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'First, some background. I have been an AT&T wireless customer since 1996. During that entire time I have NEVER had a new phone from you. For the last 12 months or so I have been paying $59.99 for digital one-rate service, and during that time my average usage has been approximately 30 minutes per month. If you do the math, you'll see that means I've paid - on average - about $2 per minute for my AT&T wireless service.'
Useless information. DOR is an expensive plan for AT&T Wireless to run. I somehow doubt you used only 30 minutes. Why didn't you change your plan then? You can do that, you know.
'I visited the store at Eden Prairie Center, where I picked out a SE616. They were unable to activate t...
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I must say even though this post is very well written I feel like you are whining. I seems to me based on your version of events you were given EXCESSIVE amounts of credit and should be thankful they haven't debited some of those back. As much as I want to say AWS doesn't need a customer like you, I still think they do, but you are complaining a bit much and I feel you are asking too much. This company cannot pay you to be their customer. I do feel your complaints about hold times are valid and that some of the credits are deserved. I just think you're taking it a bit too far.
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WHAAAA WHAAA WHAAA!!! Get over it. This is not AT&T Free Stuff and Credit company. Moobak is 100% correct in that reply. Suck it up. All companies are the same when it comes down to it.
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lol you are starting to sound like me lol
people like this guy shouldnt be custs as they cost more then they are worth
people like this guy shouldnt be custs as they cost more then they are worth
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OMG, this post is just a bunch of skewed BS.
Like moobak said... you WILL eventually run into one bad apple customer service rep... but c'mon, five in a row is bs.
Secondly, if you were only using 30 minutes per month you could have easily gotten the National TDMA prepaid and saved yourself a lot of money instead of the $59.99 DOR. The national prepaid has the same coverage and back around those times for a $50 card you would've gotten over 100 minutes which would have lasted you 90 days (3 months)... you're usage of 3 months would total to 90 minutes and cost you $180!
Thirdly, hold times are just that, HOLD TIMES. If you went to Best Buy and stood in the return line for a good 2 hours (which I have before) would you expect them to...
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Like moobak said... you WILL eventually run into one bad apple customer service rep... but c'mon, five in a row is bs.
Secondly, if you were only using 30 minutes per month you could have easily gotten the National TDMA prepaid and saved yourself a lot of money instead of the $59.99 DOR. The national prepaid has the same coverage and back around those times for a $50 card you would've gotten over 100 minutes which would have lasted you 90 days (3 months)... you're usage of 3 months would total to 90 minutes and cost you $180!
Thirdly, hold times are just that, HOLD TIMES. If you went to Best Buy and stood in the return line for a good 2 hours (which I have before) would you expect them to...
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