Etickets?!!
I don't know how many of you guys do advanced exchanges and e-tickets, but I'm getting really agitated with this whole warehouse mix up. Usually the phones take 3-5 business days and now its 2 weeks. I had one customer who tried to report our store because we couldn't get thier phone in faster. I think i've been yelled at at least 10 times this week. I really hate customers sometimes 👿
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I know, I e-mail escalations and they tell me nothing. It has taken me a month on a few occasions, heck I'm waiting on my own AE now for over a week! Forward your concerns to your SAR, they can sometimes speed it up.
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you can use RMS to DHRP phones... just look for the right SKU type REC using the Find Item feature and have it shipped to the store.
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Yeah I don't believe we do. All we have is the INC. login. Trust me I've emailed escalations like 100 times trying to speed up this process. Theres a new email we've been using for them though ever since it changed to SOAR and they've been pretty good about tracking phones.
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actually you are not suppose to order dhrp's through rms any more...only e ticket...don't know why though
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Its the same aeescalations email address you just add ASC at the end so its aeescalationsASC@sprint.com
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