an alleged supervisor just stated to another rep that we could have the $10 sms unl code on an individual line on a family power pack plan I tried to explain to the rep that ensemble is not setup to accept anything less than $15 especially at the 550 plan which is what the customer had, however the rep got mad at me for not agreeing with the manager to which i said " your manager is an idiot and doesn't take calls you need to look it up in kms"

to which she got more mad because she was lazy and didn't want to search it

this is why people hate sprint...