Now that it is April
Any guesses on how many customers Sprint lost this go around. 500k? 750K? over a Million? do you think Sprint can stop the bleeding?
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Most of the customers that have left are nextel customers. I talk to alot of nextel customer who don't realize the coverage difference between sprint and nextel. They believe that nextel is sprint.
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.. when you dont work at Sprint/Nextel and you only know what news say about a merger within sprint and Nextel....
.... what comes up? a merger isnt it? 😁 LOL
.... what comes up? a merger isnt it? 😁 LOL
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Your right,People don't research alot of stuff these days. The nextel customers I get that want to cancel don't know the difference between the two. Some customers that I have gotten to switch to sprint or even ones that have switched to sprint love the coverage better. I love the ones that have gone to another carrier and are willing to port back to sprint and actually try out the sprint side instead of nextel.
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well i love the ones who are looking for better coverage and get hybrid service
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alot of people love the hybrids. Its a good thing that sprint is coming out with qchat. I have people asking me about them all the time. I wonder if we are going to have long training about this phones like we have trainings on everything else.
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to be honest i learn more about services here than in our trainings LOL
but deftly training is better than taking calls 🤤
r u nextel care?
but deftly training is better than taking calls 🤤
r u nextel care?
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When I call Account services now, I get right through. It was 15-20 minutes a few months ago. I dont think the numbers will be as bad as last time.
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