Revelations from a Sprint CS Rep
Good afternoon.
The revolution is about to be publicated. Sprint's CS reputation is horrible. We all admit that. But that is all changing. Coming from corporate maybe 3 weeks ago (I cannot remember the exact date), we were told that no matter what, we have to to be accountable for Issue Resolution. Last week, the accountability became tangible. Rather than being graded on a sliding scale for our "qualtiy", its about resolving the customer issue when they call in. No more bullsnot about these are the words you have to use. If you resolve the issue, you (generally) pass. If you do not resolve the issue you ALWAYS fail. Fail enough on issue resolution, they walk you out the front door. So, rest assured, things are changing and we wi...
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The revolution is about to be publicated. Sprint's CS reputation is horrible. We all admit that. But that is all changing. Coming from corporate maybe 3 weeks ago (I cannot remember the exact date), we were told that no matter what, we have to to be accountable for Issue Resolution. Last week, the accountability became tangible. Rather than being graded on a sliding scale for our "qualtiy", its about resolving the customer issue when they call in. No more bullsnot about these are the words you have to use. If you resolve the issue, you (generally) pass. If you do not resolve the issue you ALWAYS fail. Fail enough on issue resolution, they walk you out the front door. So, rest assured, things are changing and we wi...
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