Verizon Wireless Faces Class Action Suit Over Data Fees
My thoughts on the data charge fiasco
It's not a mysterious charge that is just tacked onto a monthly billing statement. In fact, the charges that show up are valid charges based on the consumer agreement one signs when signing up for service. Here's the problem... most consumers are most likely not asking the right questions and most company representatives (like with any major corporation) are not answering the unasked questions.
So how do you get a $1.99 MB charge on your bill?
- Browse the web past the VZW homepage on the phone's web browser
- Download backup assistance (yes... the program is free but charges for data downloads are not). This very well may be changing so if you've learned it's something different now, my info here is prior to that.
- Application updat...
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So how do you get a $1.99 MB charge on your bill?
- Browse the web past the VZW homepage on the phone's web browser
- Download backup assistance (yes... the program is free but charges for data downloads are not). This very well may be changing so if you've learned it's something different now, my info here is prior to that.
- Application updat...
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Yup, they are no different. The problem VZW is having is people are picking on it because it's huge and successful. The idea is why not chase down the big and bad billion dollar companies and try to find every little loop to try and sue them. That's how America is starting to work. Don't work for your money, sue for it! Spread the wealth! 🙂
Huge companies are hit like this all the time. I'm sure it will blow over like so many other things.
Huge companies are hit like this all the time. I'm sure it will blow over like so many other things.
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Except the wealth isnt spread. This is a Class Action lawsuit. Attorneys love these and some firms only deal in class actions. Reason being- The lawfirms take the lion's share of the profits. And the remaining amount, which could still be large, gets portioned out to all of those folks who signed onto the suit, in hopes of a big payday. Those people could all be getting checks for, say, 25 cents if they win.
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unfortunately, this is true. The law firm pockets millions, which gets split between maybe 20 people. The "class" gets millions, which is split between millions.
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Yep.. and yet people still cling to their love of suing.
I just want them to pull out these customer's bills and say "Mrs. Jones, at 3:23 PM you booted up VZtones delux and listened to "bitchen and sticken" This is why you got your data charge. Mr. Mckay, at 5:16 pm, you went to "mobileporn.net" and looked at a 17 different pictures. That is why you got your data charge."
I just want them to pull out these customer's bills and say "Mrs. Jones, at 3:23 PM you booted up VZtones delux and listened to "bitchen and sticken" This is why you got your data charge. Mr. Mckay, at 5:16 pm, you went to "mobileporn.net" and looked at a 17 different pictures. That is why you got your data charge."
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People just dont want to pay for what they use, heres an idea. People say the mobile web button is preprogrammed thus its designed to make people hit it.
You can A. Reprogram the smart keys so that the web is not an option. or B. actually pay attention to what youre doing and stop Bitching
You can A. Reprogram the smart keys so that the web is not an option. or B. actually pay attention to what youre doing and stop Bitching
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The problem is that VZW hides what the customer did, so the customer calls in to customer service and the rep has no information for them at all. The extent of what we can say is "you did something" If we even had access to what type of transfer it was we could advise the customer and thus clear up any confusion or in the event of it being an invalid charge (which happens alot, btw) it could be credited. Since this MB billing crap started there have been numerous billing errors where customers have been charged for transfers that should have been free, and with the number of errors found I am sure there are over twice that number that wernt found and thus thousands of customers were charged invalid charges that can not be verified due to the...
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no, it's for privacy. Because if you knew what the customer was viewing, they could sue you for releasing that information to their wife (who was the account holder)
I know there are invalid charges (I've helped people catch several)
But a big part of it is privacy. Customers demand that their data be wholly private, so when something goes wrong, it's rather hard to figure out what is going on.
I know there are invalid charges (I've helped people catch several)
But a big part of it is privacy. Customers demand that their data be wholly private, so when something goes wrong, it's rather hard to figure out what is going on.
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Not a matter of knowing what they were viewing, but a matter of the type of connection such as mobile web, the get it now store front, or an already installed application doing transfers. The systems track each one separately so they can be identified if needed, but customer service is not given access to see it. For example if a ticket is opened to the billing group the exact type of transfer can be identified.
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This forum is closed.
