AT&T, Google, Sprint, T-Mobile and Verizon Defend ETFs
Don't Seen an Issue
ME as a consumer and a retail cellular store operator see No issue in this. Thru a business perspective I understand the reason for the contract signing and implications of fees and etf's. As a consumer i am well aware that if i sign a contract (any contract) that there are guidelines that I should know and follow. As a retail cellular store operator I am sometimes a little ashamed to here my competitor down the street selling the same product, might of mis-informed a customer to get a sale. It's up to us as salesman to make sure that we describe all major details of plans and contracts before a customer signs to make sure they are getting a product that they feel comfortable with. Now, at the same time as a consumer i should do some researc...
(continues)
(continues)
...
I completely agree with the carriers and you, everybody these days are well aware of ETFs. Its even on the fine print in the commercials. Id rather risk an EtF than pay a higher monthly bill and/or full price for a high end phone.
...
it's sales reps like you that get a reputation and a good returning client base. unfortunately there are too few of you out there to make a difference. if we set the customer straight from the get go there can be no misunderstanding.
...
The problem is that customers (most) have been talk by our government and society that its ok to throw a fit or "sue" someone if they aren't happy. I'm sure 90% of the time (taking into account the shady dealer) that customers have been told and agree with a ETF. Things happen, people become unhappy, or they just want and change and they decided they want out of their contracts. Instead of being honorable and keeping their commitment and word they try everything they possible can to get out of their contracts. They pull the BBB, their local news stations and even the FCC to "be on their side". Its horrible that our nation has become such dishonorable people. It's gross and pathetic. Personally i think the ETF's (excluding verizon) should be ...
(continues)
(continues)
...
If there was no benefit to being immature consumers who have no concept of the economics of business (which our public sector employees don't either) then they would not do it. It is consumer greed.
If you signed a contract to get a handset free or greatly reduced and the monthly rate is acceptable to you then be honorable and fulfill your contract. Just because something else comes along does not mean it would be good and right for you to break your agreement without a penalty. The carriers live up to their end of the contract by providing the agreed upon service for the agreed upon price. If you don't agree then don't sign up.
If you signed a contract to get a handset free or greatly reduced and the monthly rate is acceptable to you then be honorable and fulfill your contract. Just because something else comes along does not mean it would be good and right for you to break your agreement without a penalty. The carriers live up to their end of the contract by providing the agreed upon service for the agreed upon price. If you don't agree then don't sign up.
...
This is just it.
People will just make a scene if they don't get what they want. I've been yelled at, accoused of being racist and plenty of absurd accusations have flown my way because of an ETF, a return policy or a phone that someone thought would work better.
I'm always sure to go over the return policy, ETF and trial period before I have anyone physically sign a contract. Some people will always try and cheat the system though.
People will just make a scene if they don't get what they want. I've been yelled at, accoused of being racist and plenty of absurd accusations have flown my way because of an ETF, a return policy or a phone that someone thought would work better.
I'm always sure to go over the return policy, ETF and trial period before I have anyone physically sign a contract. Some people will always try and cheat the system though.
...
This forum is closed.
