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Losses Mounting, Sprint Weighs Options

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wah wah , the customers!

fracturedpsyche

May 13, 2008, 9:48 PM
ok, every company has it's share of whiney, rude, IGNORANT customers, and most of us here work for one company or the other, so we can agree on that easy enough. However, i can't beleive that it's mostly the customers fault when you're losing like a million of them. unless your company just appeals to the ignorant... 🤣
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working man

May 13, 2008, 9:52 PM
You're an idiot!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!! They couldn't even retain me....when I quit!!!!!

Get a clue!!!!!!!! When ANY company loses the numbers Sprint has in the last year SOMETHING IS WRONG and it's NOT the customer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!
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working man

May 13, 2008, 9:55 PM
Apology.

I misread your post. Thought you said it's the cutsomers fault.

Please accept my apology.
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bomber428

May 13, 2008, 10:04 PM
ASL (Account Spending Limit) was a boon for Sprint in the short term, allowing them to sign up many millions of customers with no credit/bad credit. They were the first to offer this type of account without going prepaid.
The problem with that is simple (and short-sighted by Sprint): Customers with bad credit can't be trusted! They will run up their bills, get cut off, complain, pay late, and eventually get booted. Customers with no credit are hit or miss, they may pay their bills, but they may also turn into bad credit customers.
Other companies have since started to offer similar programs, and prepaid phones have come way down in price. Bad credit customers that always complain tend to have bad credit friends, who will avoid Sprint ...
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fracturedpsyche

May 13, 2008, 11:16 PM
very interesting, never thought of that. it does make one wonder why they would buck the conventional wisdom of not offering contracts to credit risks...conventional wisdom *usually* exists for a reason!
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bomber428

May 13, 2008, 11:39 PM
Yah, I thought about these issues when I worked for Sprint and they started the Spending Limit program, wondered how the powers that be couldn't foresee the potential issues. Or maybe they didn't care, they only looked short-term as they didn't plan on being around when the negative aspects would hit.

Either way, as 'jaytv' on SprintUsers would say... 'Sprint, a Cadillac network driven by Yugo executives.'

Unfortunately, that couldn't be more true. Hopefully the new CEO can get it turned around, I'd hate for a merger/buyout to cause my bill to go up.
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pa

May 14, 2008, 12:32 AM
Many people find themselves on the wrong end of an institution for one reason of class or for another, and I think it is noble and fair to extend credit to the perceived unworthy... Thanks for helping us fight da man!

Chalk it up to scapegoating these days, but now whenever I call for customer care, maybe I find myself being lumped in with the bad credit types. I can count on being talked down to, for not complaining soon enough for a $3.99 content purchase that needed to be deleted months ago.

Surely, there is another number to call where someone will answer and in turn offer me the dignity and respect when I request future assistance. Get me someone that has a clue! For an avg $300/month on a few family lines and an aircard, all ...
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FolkHero

May 14, 2008, 9:24 AM
Pa, I hear you loud and clear. I have 3 voice lines and a broadband data plan and happily pay hundreds per month. It was when I tried to call in to customer service (which is like only the 2nd time in 10 years with Sprint) to solve a double billing error that I almost left sprint. The customer service is so, so BAD! I got disconnected so many times and got to the point where I thought it would be easier to simply switch providers instead of calling Sprint again. I'm suspecting that the million lost subscribers probably got fed up with the same problem that I encountered: poor customer service.
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carmodboy99

May 14, 2008, 1:20 PM
AMEN. exactly what i was getting at 🙂
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fracturedpsyche

May 13, 2008, 11:11 PM
no worries! 😎
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fracturedpsyche

May 13, 2008, 11:13 PM
you're right on point though !
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carmodboy99

May 14, 2008, 1:14 PM
what was the reason that you quit?
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working man

May 15, 2008, 7:08 AM
It got to the point where Sprint cared absolutely nothing about either it's customers or employees. I could spend page after page on this forum but they're not worth the time. All I can say is that if you happen to work for them I'd seriously start looking for something else. I'm happy to say that I now work for someone who truely cares for his customers and employees.
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carmodboy99

May 14, 2008, 1:13 PM
Well, some years back sprint did sign a HUGE number of consumers by advertising that they were offering contract service w/o a soc. security number, and I can attest firsthand to the level of trash and lowlife that that campaign brought in, complaints about legitimate service charges skyrocketed and damn near drove reps crazy.
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MizzSprint

May 14, 2008, 3:52 PM
True 🙂
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Mektah

May 15, 2008, 9:52 AM
No one says mostly. There are tons of policies that drive customers away naturally like adjustment blocks, account spending limit, overages etc. Truth is the real reason is just Sprint got beat out in advertising. Everyone who has a brain can see that honestly plan prices for all the companies are about the same. Even though sprint has better polices now regarding customers, waving etf if they move into no service, no contract for plan change, even help with overages if you call before the end of the cycle, its a little too late. Most of the people that are leaving now have wanted to do so for about 3 years. People hold grudges and now they are just letting it go. The smallest things sends them running. Sprint won't go bankrupt but other ...
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