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Deutsche Telekom Considering Sprint Nextel Acquisition

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NO NO NO NO.....NOOO

moe777

May 4, 2008, 10:00 PM
Sprint Nextel is a an American company and they need to get their act together and turn things around. They need to fire the lazy losers working for them in the retail stores and hire some with half a brain, move customer service back to the United States. This way Americans can help Americans take back our businesses. Selling to a German Company or any other company should not be an option. So Mr CEO of Sprint, get your people to get off the sofa and turn things around. Sprint stock is at 8 bucks now, needs to be at 40 where it belongs, cause the company has 94 billion in assets...not sell for 22 billion....geeze
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JeffdaBeat

May 5, 2008, 12:05 AM
I think it's funny that you say they should fire "lazy loser working in the retail store" when we do a good job at selling. Acquiring customers has never been a problem with Sprint. It's been keeping them. So sales are not the problem, customer care is. And folks in the store aren't lazy, corporate just doesn't allow them much slack in helping customers with problems...

I agree though, I'd like Sprint to remain an American company...
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smd

May 5, 2008, 12:32 AM
It really doesn't matter what country the company originates from. Learn economics and come back.
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JeffdaBeat

May 5, 2008, 7:17 AM
I'm pretty sure I said I'd "like" Sprint to stay an American company...not that it "needs" to stay an American company in order to succeed. What does my want have to do me learning econ? Maybe you should learn to read and then come back?
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ddsindpls

May 5, 2008, 9:37 AM
I agree. I've been with Sprint for 6 months now, and the people in the Stores are very helpful. I only came across one person who may have just been very tired at the end of the day. Wasn't very talkative, or helpful.

My problems with Sprint have been with the call centers, and trying to get things straightened out. I've had to call Sprint CS more times in these 6 months, than I had to call Verizon's CS in my 5 years with them.

Yes, I left Verizon. Their network may be the best, but it should be considering how much they charge for everything. They're too stingy for me, and Sprint's network is just as good where I live and work, which is what really matters.
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BigShowJB

May 5, 2008, 3:55 PM
next time you have a problem with the sprint bill or what ever, go into a store (preferably a dealer if you can identify one, and ask them for help. we call a different callcenter than you do, and we don't get the scripted Indian and pakistani or whatever the hell they are and people who think and are understanding to what a sprint user goes through
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ddsindpls

May 6, 2008, 6:36 PM
Yeah, you're probably right. Half the battle is trying to understand what the hell they're saying. It seems like they just repeat themselves a lot too.
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Jarahawk

May 8, 2008, 5:16 AM
Verizon says: "It's the network!" I disagree. I say that it is the customer service. Forgive me but I just had to log in and laugh at your post on the record.
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wonderwall

May 5, 2008, 9:49 AM
JeffdaBeat said:
I think it's funny that you say they should fire "lazy loser working in the retail store" when we do a good job at selling. Acquiring customers has never been a problem with Sprint. It's been keeping them. So sales are not the problem, customer care is. And folks in the store aren't lazy, corporate just doesn't allow them much slack in helping customers with problems...

I agree though, I'd like Sprint to remain an American company...


Having been a Srint customer for 5 years now I defianetly see the need for Sprint to stay an American company. Its already going downhill with there customer service, everytime I call in with a problem I always get someone who cannot speak english, very dis...
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xjittianx

May 5, 2008, 11:29 AM
DT parents T-Mobile, and ALL T-Mobiles call centers are in the US. So your statement is complete nonsense.

Even Verizon is owned by a non-american company, and they seem to be doing just fine as well.

Sprint just needs a complete reformat of the CC, which T-Mobile would do the best when it comes to cleaning it up.
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dave73

May 5, 2008, 12:09 PM
xjittianx said:
Even Verizon is owned by a non-american company, and they seem to be doing just fine as well.


Verizon Wireless is 55% Verizon Communications & 45% Vodafone. So it's partially owned by an American company. Verizon Communications is 100% American Owned.
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carmodboy99

May 5, 2008, 2:55 PM
Again, something else to keep in mind:

Prior to the Sprint - Nextel Merger was the last time Sprint won an award for best customer service (in wireless). In picking up the Nextel customers Sprint lost any semblance of "good" customer service even, the situation was horrendous for quite a while there before it finally leveled out to just being bad, and this was no fault of Nextel customers. The good people at customer care were unable to handle the volume of nextel customers, not to mention the lack of training on the additional technology support.... do you see where this is going??? T-Mobile America has no experince with CDMA technology or and technical support regarding it(I know DT has CDMA networks, not in America)and that combined...
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Jarahawk

May 8, 2008, 5:22 AM
Ummmm...Verizon Wireless is partly owned by Vodaphone (45%) The other 55% is owned by Verizon Communications which IS an American company.
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Nextel9

May 5, 2008, 9:44 AM
Sprint maintains about 20%-30% of it's customer service in the US and the rest is in India and Philippines wherein they pay call center agents an average of $250 a month which is just enough for them to make a living. If an American would be able to make a living out of $250 which I know is joke then perhaps they'll consider moving customer service back in the US.
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wonderwall

May 5, 2008, 9:53 AM
Customer Service is the key to keeping customer. I feel bad for sprint sales reps doing there best to better themselves and there customers and in return have there sale thrown back in there face because of job outsourcing. Not smart on the part of Sprint
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Nextel9

May 5, 2008, 10:06 AM
Actually I'm one of those call center agents making calls here in the Philippines but I do agree that they should move CS to the US it's not because I wanted to lose my job but it would actually help more people especially the company. Sprint doesn't trust us anyway and they are only giving us limited access to their customers account that's why we have to pass around the customers until they get someone that's in the US that has full access. The only thing that makes sense why they hire outsourcing companies is that the execs and directors of Sprint will get a bigger and fatter checks if they'll just hire low cost agents. But of course there are also quality agents here in our country that's worth more than Sprint's $250 it's just that we'r...
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wonderwall

May 5, 2008, 10:12 AM
I see what you are saying,if you cant have full access that dosent really help you or the customer much. I know I usually got the run around when I called. I think if Sprint would get more retail stores in the US it would help a lot too. Ive always had a tough time finding a actuall sprint store for service always a radio shack or some of the wall kiosk
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jjay619

May 5, 2008, 10:47 AM
It would be the ultimate deal for T-Mobile all that spectrum for only 22 billion and then they could sell all of sprints assets. Look what verizon payed for in spectrum......it was just spectrum.
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Tabasco

May 5, 2008, 10:51 AM
I understand about wanting it to stay a US company,but... I have relatives and friends that work for GM(General Motors) that were laid off in Arlington,TX. My wife works for Toyota here in San Antonio building the new Tundra. Toyota hasn't laid off its work force in over 40 years. They do have temps they let go as the market demands. Add to that that Gm and Ford have moved a good number of plants outside the US, then whats the point? So ya have an F-150 made in Mexico and a Tundra Made in Indianna and Texas. Now that's American made by American Workers. Sorry about the rant,now back on focus = The T-mo Sprint thing. I seriously am not impressed with T-Mo's business decisions. I mean look how long it took them to start to roll out 3G. On the ...
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xjittianx

May 5, 2008, 11:33 AM
Just keep in mind T-Mobile has only been around since 2002. Sprint and the rest have been around since the 80's.

I'd say they are doing a great job playing catch up.
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dave73

May 5, 2008, 12:17 PM
xjittianx said:
Just keep in mind T-Mobile has only been around since 2002. Sprint and the rest have been around since the 80's.

I'd say they are doing a great job playing catch up.


Only Sprint was around in the 80's as a long-distance company. Sprint PCS has only been in existence since the 90's. The wireless portion has since kept the Sprint name, but dropped PCS from their name, while the long-distance and local phone company now has the Embarq name.
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xjittianx

May 5, 2008, 12:31 PM
even so, you further my point.
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moe777

May 5, 2008, 11:14 AM
I used to be with sprint until they merged with Nextel. In my opinion , thats where things went downhill. If TMO buys Sprint-Nextel, they have to deal with THREE different technology GSM with deploying 3G, CDMA and iden. TMO Customer service is well trained in GSM issues. If would be hard to throw all of Sprints problems at them and expect them to perform like they do now. The only way it would work in IMO is if they keep Sprint CDMA as a stand alone company, bring on better training and management and try to make it work that way instead of dragging TMO USA down.
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Tabasco

May 5, 2008, 11:27 AM
That's very true. The 3 diffrent technologies will be a big hassle. My thought is to stick with what they know works for them, GSM. I realize it's going to be a long process to replace all the Sprint phones with the T-Mo ones, but i think it would be the for the best for them.I'm not really sure how to handle the Nextel iDen phones. That really makes it complicated,but maybe keep Nextel kind of it's own thing but replace the older iDen technology with something else. But on another post someone made the point that the Spectrum alone would make it worth it for T-Mo. It does sound really good for T-Mo if they don't screw the pouch on it like they did the 3G rollout.
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lancekalzas

May 5, 2008, 11:41 AM
T-Mobile didn't screw anything up with releasing 3G so late. They had no choice but to do so. They didn't acquire the necessary spectrum until 2006 and the government didn't vacate that spectrum until two months ago. Exactly when were they supposed to release 3G otherwise?
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Tabasco

May 5, 2008, 12:24 PM
What i'm saying is they should have started it sooner. They have fallen way behind on the Wireless Data race. Now granted this is some backseat driving by me, but as a T-mo customer i would have liked to have seen them with 3G a couple of years ago. They've had 3G in the UK and Europe for a few years now. I use my phone as a modem to access the internet, which is what i'm doing now to post. I live out in the country away from DSL & Cable, my only broadband options are phone as modem(EDGE,not much faster than Dial-Up.)satellite or what they're calling wireless DSL(WiMAX through Internet America). Satellite and Wireless DSL aren't cheap, so obviously i'd like to see T-Mo get the 3G going.
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lancekalzas

May 6, 2008, 8:44 AM
You would have liked to have seen this a couple of years ago. You do realize that 3G networks require more spectrum than your standard EDGE data speeds network, right? T-Mobile didn't have this spectrum until after the AWS auction by the FCC in 2006. Government agencies didn't vacate said spectrum until Spring of 2008. T-Mobile is coming out with a 3G network as quickly as they are able and it's not like they're intentionally delaying. The government was using this spectrum for surveillance activities against drug lords and terrorists, they're leaving the spectrum on a market by market basis and then T-Mobile flips the switch soon after. The equipment is already in place...
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rain summers

May 5, 2008, 11:34 AM
i'm also a sprint telesales agent. i work for a call center who brings money for sprint.
our call center has the largest number of telesales agent for sprint. so when it comes to sales, we are doing pretty good! ๐Ÿ˜

it is really the customer service that has to improve. when i was training they provided us all the tools and information needed. i have a new teammate who only had few days of training. the reason for that is because sprint wants them to start making calls. they should give enough time for training. it is very important i think
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Tabasco

May 5, 2008, 11:52 AM
I agree, a lot of companies kind of abuse thier call centers. They give minimal training to get you on the floor and recieving calls to keep the call que down, or thier butts will be in trouble. My mother-in-law has ATT and loves the service area but hates the customer service and does her best not to call them if she doesn't have too. And it's not just Sprint or ATT with the problem, it's industry wide,actually kind of crosses industries. I had a Dell laptop that i couldn't get any help with for the life of me. I kept getting kicked from service rep to service rep ,from country to country and no one had any clue. So i sent it back and told them to stick it and got a Gateway. For a lot of companies it's about the bottom line,customer service...
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rain summers

May 5, 2008, 12:00 PM
all call center agents will agree to this! ๐Ÿ˜
these companies are concerned about revenues! money! money! money! one of the reason...well it's actually the main reason why they put agents on the floor unprepared and not knowledgeable enough and don't even know how to start. i was lucky becauase i had enough training before, well good luck for new agents..
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jbaer15

May 5, 2008, 10:01 PM
being that I am a trainer for a CSC (not for mobile phones or computers) I would let you know that my company cares about training and have sense extended training another 2 weeks to get more hands on training. ๐Ÿ˜
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rain summers

May 6, 2008, 8:44 AM
good to hear that your company's like that. but not all companies give enough training to agents especially the clients "demand" them to start making calls.
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Kyoichi

May 5, 2008, 11:48 AM
True. So as much as we wanted to help customers out there aren't much that we can do with the limited access we had on their accounts.
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Nextel9

May 5, 2008, 12:09 PM
Don't forget about the bugs and the hassles of taking care two types of accounts (ensemble and p2k). Everything's a mess to be honest but gradually the billing system for the old accounts are being changed and things are improving. Unfortunately the way I see reports for p2k customers being transfered over to ensemble is taking quite some time and it could take until the end of this year before it's done. If Mr Hesse doesn't have any intention of moving CS back in the US at least try to invest in retraining/training CS reps minimum of about 2 months before sending them into battle.
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wonderwall

May 5, 2008, 4:16 PM
training is always a plus especially in customer service, Verizon reps are recquired to train a minimum of 3 weeks, Thats really not enough.
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jbaer15

May 5, 2008, 9:47 PM
......it could also be that it is hard to keep an CSC fully staffed to handle the calls.....with all the American CSC for different companies it is hard to competitively pay the agents and keep the centers staffed...."my" company is filling the void with contracted work overseas as well.....we would not have to do that if we can keep the agents that we have and not have to train fresh meat!!! ๐Ÿ˜
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rain summers

May 6, 2008, 12:46 PM
what's the name of your company
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jbaer15

May 6, 2008, 7:53 PM
Does it matter? Or is it going to start a bashing of my co? ๐Ÿ™‚ DISH
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rain summers

May 7, 2008, 11:10 AM
seems like you're very proud of your company. just wanna know.
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jbaer15

May 7, 2008, 12:53 PM
I yes, thank you......I am traveling for them right now...opening another CSC in america!! ๐Ÿ™‚ ๐Ÿคฃ
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EddieT

May 6, 2008, 12:47 PM
T-Mobile is far more "american" than Sprint. They may be a german company, but germans make up a large part of our country and are a part of our culture.

On the other hand Sprint is outsourcing work to India, with people who can barely speak english, let alone help us americans with our problems. Consider that T-Mobile has all their cs in America, and you will see that Sprint is far less "american" than Sprint.

Not only that, but it shouldn't matter what country has the largest customer base. If AT&T wants to change their rates, and be more competitive, that is up to them. But the government should not be hurting competition just because some crazy racists don't want a german company.

And besides, Vodafone, an English company, has ...
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rain summers

May 6, 2008, 2:50 PM
what's wrong about outsourcing?? ๐Ÿคจ
outsourcing helps people make a living. you help us, we help you.
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EddieT

May 7, 2008, 4:48 PM
Two things... One is that outsourcing doesn't help the US economy, which is bad because we are in a recession and could use the extra jobs...

Also, because the way Sprint outsourced was ridiculously bad. With absolutely nothing the outsourced people could do for MOST customers, there is truly very little reason to have them. They could pay half the people, twice as much, make them americans who could do everything and all their customers would be happier.
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rain summers

May 7, 2008, 5:05 PM
well it helps our economy big time! ๐Ÿคฃ
what sprint need to do is t0 improve their training. they ask agents to start making calls without enough training. and why is that? cause of the money of course!

actually the majority of sales agent for sprint is here in philippines. we bring money for them, that's the reason why they're keeping us. ๐Ÿ˜
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DE 2 Philly

May 6, 2008, 9:14 PM
Lazy losers that work in the retail store?! I dont know what part of the country youre talking about, but I know everyone that I know that work in the retail stores work pretty hard for what we do. I also agree theres a lot that we arent allowed to do (which is suppose to change soon, since care cant do their job correctly). So now retail salespeople are now going to be even more customer-care responsible because our own customer care cant do their own job... so now we are going to have to pick up the slack. So now I as a rep. among other things (such as being cussed out in-person) is...
1. Know how all of our Sprint, Hybrid, Iden, new upcoming Q-chat, smartphones etc. work
2. How all the progs work on them
3. Make E-tickets and be an...
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