Sprint Slashes Jobs As Part of Cost-Cutting Actions
story about a customer followed by interpretive dance (long)
cust was upset she got charged overages for mobile to mobile minutes, was told that we would cover entire bill for her that month AND had been treated poorly by some very ignorant reps (I ended up doing the exact same thing they were offering to do for her.)
Turns out her m2m was billed correctly in fact i spotted 2 days were she spoke a combine 200 minutes on just one line on (which was hers and she had had 2 lines with 750 minutes to share). she ended up accepting the fact she went over it cost her... $98 in overages. Great I won that arguement.
Now since nothing was invalid she was liable for the charges and the she had to pay it...
she was told we would cover her bill by another rep... wrong the rep stated we would cover h...
(continues)
Turns out her m2m was billed correctly in fact i spotted 2 days were she spoke a combine 200 minutes on just one line on (which was hers and she had had 2 lines with 750 minutes to share). she ended up accepting the fact she went over it cost her... $98 in overages. Great I won that arguement.
Now since nothing was invalid she was liable for the charges and the she had to pay it...
she was told we would cover her bill by another rep... wrong the rep stated we would cover h...
(continues)
...
Because there's nothing else you could have done... and they won't want to admit it. You served the customer within the power you hold, and went above and beyond. The charges were the customer's responsibility. Customers sometimes hear exactly what they want to hear, not necessarily what a rep is saying.
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