Sprint Seeking to Replace Forsee
Of course they are
Sprint is a failing company any last ditch effort to save their worthless selfs is better than nothing...to little to late 🤣 🤣 🤣 🤣 🤣 and stop with the stupid commercials noone gets them 🤣
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i am a sprint/nextel dealer, came nextel actually pre-merger. i can really agree that sprint needs to make alot of changes higher up to make this company grow beyond expectations,....the commercials.....high speed buddy, pay attention, my 6 year old can understand them!!. i will say when they get the merger completed 100% sprint will be company at the top again!
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robritcomm said:
sprint will be company at the top again!
no 🤣 🤣 🤣 🤣 🤣 🤣 sprint has so much work to do wimax or drawing lights in the sky will not help them, their cs is a disaster ( has been for years) churn is at all time high, sprint name is mud right now, only an act of God could help them...if even they got a new ceo tomorrow and he did everything right, it will take years to turn sprint around if ever.
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ROFLMAO!! cell, my company is actually up from last year 60% in new activations, 40% from sprint 20% from nextel, trust nova is not hurting from this.... 🤣
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Churn is actually down substantially at Sprint. You shouldn't present your stupidity as fact. Please show me where you found this information.
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Well, in some aspects it has been good, but in the IDEN postpaid side it has not.
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I didn't see anything about it being the lowest. Every carrier loses customers. It's the nature of any business.
I simply stated that the churn is going down.
I simply stated that the churn is going down.
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OMFG people, he isn't saying we are the lowest, it is at the lowest the company has seen lately... I wish people on forums such as these would read a post 3-4 times before replying. Maybe, just maybe that way people wouldn't jump to conclusions.
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It is true that Sprint’s churn has been going down, but it has been very high. Verizon is number 1, AT&T is number 2, T-mobile is number 3 and Sprint is number 4 out of the top four companies in churn. From .9% to 2%. If you actually take a look at the CDMA churn it is low but if you look at the IDEN churn it is high. Pre merger, IDEN was 1.5 and post it is now 2.5% it was as high as 3% at some point.
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No problem. The churn rate is basically the number of customers who are moving out of that wireless carrier in a given period. There are 2 sets. 1. Involuntary and 2. Voluntary.
1. Means that the carrier cancels the customer’s contracts.
2. Means that the customer canceled their contract.
Hope that helps.
1. Means that the carrier cancels the customer’s contracts.
2. Means that the customer canceled their contract.
Hope that helps.
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1) Only have american call centers
2) Revamp Billing system and spending limit system
3) Empower Call center employees to be a one call and problem solved service...
4) Get actual customer feedback before emplementing anything new
5 GET NEW ADVERTISING AND MARKETING SCHEME
2) Revamp Billing system and spending limit system
3) Empower Call center employees to be a one call and problem solved service...
4) Get actual customer feedback before emplementing anything new
5 GET NEW ADVERTISING AND MARKETING SCHEME
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Sprint has one of the best networks out there. They are dominating the the wireless industry in DATA and are already building a 4G network thats more than I can say for AT&T which hasn't even got a complete 3G network yet. I have to admit that they have been struggling in a few areas. Customer Service needs a revamping, but other than that what else can you complain about. I think a new CEO is just what sprint needs to bounce back as a top competitor in the US.
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thank you syph3r
your right sprint is mainly focused on there data speed right now, b/c thats where the money is at, but absolutely c.c. needs to change very quickly, it can start by dropping india!!, i did notice sprint is hiring 250 more cc reps in florida call center, thank god!
your right sprint is mainly focused on there data speed right now, b/c thats where the money is at, but absolutely c.c. needs to change very quickly, it can start by dropping india!!, i did notice sprint is hiring 250 more cc reps in florida call center, thank god!
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YES!! If you have Sprint and want to know why you have to wait 20-40 min to get to CS its due to Sprint taking back there CS from overseas. YES, thats right, Sprint is DONE with outsourceing its CS.
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Tell me, what company has EVERY been able to pull something like that off OVERNIGHT?!?!?! Just be real about it. They are moving most there their CS back to the US but its going to take time to rebuild call centers here in the US. So give it time Mr. Impatient.
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I'm sorry your post made it seem as if this had already been done... cause I already expierence 40+min hold times
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NoanswersonlyQs said:
I'm sorry your post made it seem as if this had already been done... cause I already expierence 40+min hold times
I have a Nextel corporate account, and the longest I've ever waited for someone to answer the phone is 3 minutes!
How about some of that "Sprint Spreed" for the rest of the folks?
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If you notice it is with all companies that they treat their business/corporate customers better than their regular customers. I am hearing that with the regular customers, depending on the situation, is starting at a hold time of 15 minutes.
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nextel18 said:
If you notice it is with all companies that they treat their business/corporate customers better than their regular customers. I am hearing that with the regular customers, depending on the situation, is starting at a hold time of 15 minutes.
The moral of this is; if you can get a plan through your corporation, it's well worth checking into.
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Exactly, especially since you will get better customer service, better NVP pricing, and better overall experience because companies care a lot about business/corporate customers than regular customers. I would too though.
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Something I had never thought of, was that giving the companies discounts also pulls in more profitable customers because those working customers are more likely to pay their bills on time.
And, if the discount is competitive, it would also encourage lower churn, because to jump ship and go to a "regular" priced plan with another carrier may cost quite a bit more.
And, if the discount is competitive, it would also encourage lower churn, because to jump ship and go to a "regular" priced plan with another carrier may cost quite a bit more.
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Very true because corporate customers do not complain and do not switch a lot that is why there ARPU may be lower by a little bit, but their churn is the lowest. Why do you think Sprint and especially Nextel cares and caters the majority of their business to corporate and businesses? Actually, why do majority of companies do that? to make more money and to see that those clients stay.
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See...I dont believe that Sprint as a company is failing..I do however, believe that Forsee is part of the reason the company is doing so bad after the merger...the merger was a great idea, just under the wrong visionary ( is that ever a word? ) I believe that is Forsee goes bye-bye things will be better for Sprint...he got in over his head is all...so you can blame Sprint as a whole for very poor business ethics...like Forsee to Sprint and Bush to his veto of child healthcare...you can't polish a turd..
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Personally, I think that the merger was a terrible idea. It was two smaller companies who, in the shadow of two giants named AT&T (Cingular at the time) and Verizon, decided to band together to keep up.
Fine.
Except it made very little sense for these particular companies to merge. Yes, combined they would have resources to maintain competitive but that was it. The two companies had completely different business models and completely different infrastructures. It would take forever (and a WHOLE lot of money) to make it work. And that's exactly what has happened.
In retrospect it's probably the only thing either could have done to maintain relevant. Nextel had a niche in the business market but we've subsequently seen walkie-ta...
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Fine.
Except it made very little sense for these particular companies to merge. Yes, combined they would have resources to maintain competitive but that was it. The two companies had completely different business models and completely different infrastructures. It would take forever (and a WHOLE lot of money) to make it work. And that's exactly what has happened.
In retrospect it's probably the only thing either could have done to maintain relevant. Nextel had a niche in the business market but we've subsequently seen walkie-ta...
(continues)
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There were some other ways in which the merger made sense. Nextel was already ridden with the problem of the spectrum swap, meaning that Nextel was going to have to spend a lot of money revamping their network for the new frequencies, many of which are in the prime PCS or 1900 mhz range, which Sprint exclusively used. Nextel also held prime, unused spectrum, in which Sprint held most of the complementary spectrum, which combined would be the basis for WiMax.
Another plus, was that Nextel owned the "QChat" patent, or the best patent for PTT on CDMA2000, and if the merger would not have gone through, it would have been expected that Nextel itself convert to CDMA2000.
In terms of Sprint being bought out by Verizon, I don't think it wo...
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Another plus, was that Nextel owned the "QChat" patent, or the best patent for PTT on CDMA2000, and if the merger would not have gone through, it would have been expected that Nextel itself convert to CDMA2000.
In terms of Sprint being bought out by Verizon, I don't think it wo...
(continues)
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I agree sprint blows and now their ceo is getting fired, to funny...verizon is the only worthwhile carrier!!!
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How funny that people said the SAME thing three years ago, just the other way around.... Go figure (minus the CEO part)
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I love how 95% of these forums consists of just bashing companies, instead of intellectual conversations about the subject at hand.
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This forum is closed.
