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Verizon Wireless Debuts New My Verizon App and Plan

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Rollover method not customer friendly

mbrenner

Jul 10, 2016, 4:37 PM
The plans should use rollover minutes first then monthly allotment.

They have you using your minutes before your rollover minutes minutes kick in. So basically any month you use an amount equal to your allotment you end up with no carryover regardless of how little you use in previous months.

The method they use minimizes customer value. It is better than what they had, but not as good as it should be. This change did make them about price equal with AT&T for larger families and better for small families who use a lot of data.
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