RadioShack Weighing Bankruptcy
They tried dumping low-profit services and items, but the problem is that leaves people with no reason to enter your store. Upper management had a fantasy of everyone in the world coming in for high-profit phone activations without any particular reason not to order phones online or buy them from a million other stores.
I swore them off years ago due to terrible customer service. An employee once got into an argument with me for wanting to return a phone (unopened box, a Christmas gift for my mom) and cancel the associated associated contract within the grace period (we decided to put her on prepaid instead). That plus another experience making a return with receipt and only being given store credit, which I didn't want given that everything they sell is overpriced. Maybe the customer service problems were unique to this particular store, but being overpriced was universal to them all.
Frankly, I'm surprised they've lasted this long.
This forum is closed.