Apple and Motorola Finally Launch iTunes Phone
Why does Cingular always get the good Moto phones?
Motorola would sell a lot more phones if they didn't lock themselves down to Cingular. I'm with T-Mobile, and I'm sick and tired of Motorola always ditching T-Mobile. By the time it's released to T-Mobile, a new phone will be out - and odds are, Cingular will get that one first too.
Shame on Motorola for shunning all of the other big and small carriers. Guess I'll be buying the N91.
Shame on Motorola for shunning all of the other big and small carriers. Guess I'll be buying the N91.
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It is carrier playing the game, not moto. If you are in europe or japan, you will understand.
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But in Europe, for example, Voda would get an exclusive to a phome but another carrier would get the phone as well. Either another version or after a month or two, not 6 + like happened with the moto razr.
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Exactly - 6 months later, the phone is outdated and boring. Why try to sell a $350+ phone as if it's "cutting edge" - after 6 months, it's stale.
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Yes - and it's a shame, because I try to support Moto where I can - being that it is an American company (not too many of those left) - but it just seems Nokia has better business sense... they may not have as much TV time with Cingular footing the bill, but they make their phones available to a far bigger audience.
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It makes perfect sense to anyone who's taken just a few business and marketing courses.
A) Exclusivity/Scarcity is a proven marketing tactic. "We only have 1 at this price!" always gets people to come buy. So now you sell it with one carrier, don't have to split your advertising dollars with several carriers and sell a bundle of them.
B) Cingular has far more stores than T-Mobile. More avenues to sell = More sales.
C) If they had to choose one, the obvious is Cingular since they have 50+ Million customers and a far larger network.
D) Motorola phones suck, then you take out the 850 for T-Mobile and they suck worse - it certainly doesn't help the Motorola name.
E) With all the rumors flying around about DT selling US T-Mobile, why sp...
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A) Exclusivity/Scarcity is a proven marketing tactic. "We only have 1 at this price!" always gets people to come buy. So now you sell it with one carrier, don't have to split your advertising dollars with several carriers and sell a bundle of them.
B) Cingular has far more stores than T-Mobile. More avenues to sell = More sales.
C) If they had to choose one, the obvious is Cingular since they have 50+ Million customers and a far larger network.
D) Motorola phones suck, then you take out the 850 for T-Mobile and they suck worse - it certainly doesn't help the Motorola name.
E) With all the rumors flying around about DT selling US T-Mobile, why sp...
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I agree with a lot of what you've said. However, Motorola needs to get their phones in peoples hands. Right now, all they can do is push handsets which price $250-400 - people see the RAZR commercial (and now the ROKR), come in to the store, see the price, and then get the free Nokia phone. You're right - it's great for Cingular (and Nokia), but bad for Moto. There is only a certain percentage of people who will spend this type of cash on a mobile phone. You're more likely to sell a higher quantity of phones if you make a quality product that carriers will sell - without an exclusive license.
The best reason I can see for Moto selling their soul to Cingular is that Cingular pays for a large amount of the R&D on these high-tech phones. It ...
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The best reason I can see for Moto selling their soul to Cingular is that Cingular pays for a large amount of the R&D on these high-tech phones. It ...
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exactly right...you would think cingular would care more, but everyone knows that they don't...I sell both cingular and t-mobile and its a big difference when handling customer care issues...the point is eventhough t-mobile is smaller and may not get the best phones the fastest the customer service is much better...
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I work for Cingular, and I will agree with the customer service issue. At the same time, your statement just answered your own question:
T-Mobile is smaller, and has less of a network, which is why their customer service is better. They do care about their customers more, because they cannot afford to lose many of them.
I really wish Cingular would wake up and start training their Customer service reps...because a lot of them really are bad. (those of you working in our customer service dept...don't take this personally if you aren't one of those people).
Case in point, as i was JUST typing this...i had a customer sent into our store BY our own customer service reps to get a charger for a phone that was from AT&T, a Phone whi...
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T-Mobile is smaller, and has less of a network, which is why their customer service is better. They do care about their customers more, because they cannot afford to lose many of them.
I really wish Cingular would wake up and start training their Customer service reps...because a lot of them really are bad. (those of you working in our customer service dept...don't take this personally if you aren't one of those people).
Case in point, as i was JUST typing this...i had a customer sent into our store BY our own customer service reps to get a charger for a phone that was from AT&T, a Phone whi...
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I appreciate your honesty. It is something Cingular will have to deal with, and quick. Wal-Mart these days is the biggest and almost unrivaled, yet they have big problems now with public perception. With LNP, customers can pack up everything and head over to another carrier in a moment.
I will admit Cingular gets the coolest phones, but as far as network is concerned, being GSM, their network is our network. These days, even when I roam on to another network, my phone doesn't even tell me. As a T-Mobile customer, I can use virtually all of Cingular's network without even knowing it. Sure, T-Mobile pays a price for that, but it's not a price they wouldn't pay if they had upkeep on more towers and such. If anything, Cingular foots the bill ...
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I will admit Cingular gets the coolest phones, but as far as network is concerned, being GSM, their network is our network. These days, even when I roam on to another network, my phone doesn't even tell me. As a T-Mobile customer, I can use virtually all of Cingular's network without even knowing it. Sure, T-Mobile pays a price for that, but it's not a price they wouldn't pay if they had upkeep on more towers and such. If anything, Cingular foots the bill ...
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it's obvious ur just a hater, 4 whatever reason, but saying i should be ashamed?!?!?REALLY? are cingular salespeople able to make the type of fundamental changes u imply? of course not.
look if u come to my store with a problem, and ur not a jerk about it, i'll do anything in my power to help - above and beyond C.S. something tells me, though, if it were u in my store that u would look at me like it was my fault that ur daughter sent too many text messages or used up all of ur anytime minutes
maybe their CS isn't perfect, but neither is Tmo's.
by the way, ur phone can't access all our towers - 850 anyone?
look if u come to my store with a problem, and ur not a jerk about it, i'll do anything in my power to help - above and beyond C.S. something tells me, though, if it were u in my store that u would look at me like it was my fault that ur daughter sent too many text messages or used up all of ur anytime minutes
maybe their CS isn't perfect, but neither is Tmo's.
by the way, ur phone can't access all our towers - 850 anyone?
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I told ya a month ago but i was criticized for it. I'd been told from a moto rep Cingy would get it but no-one beleived. Ha. 🤣
OK, now that i've got that out of my system, its not that moto wants to sell phones, they want to make money. Cingular pays out the butt to get those phones, more than Moto would make by adding on 1/4 more to the customer base. Cingular already offers 3/4 of GSM customers and will pay to make up for the other 1/4. Why? Because they want to keep AT&T customers and want to bring over Customers from other companies (mostly verizon since their phones are nothing to envy, honestly). It gives CIngular an Edge over everyone else.
OK, now that i've got that out of my system, its not that moto wants to sell phones, they want to make money. Cingular pays out the butt to get those phones, more than Moto would make by adding on 1/4 more to the customer base. Cingular already offers 3/4 of GSM customers and will pay to make up for the other 1/4. Why? Because they want to keep AT&T customers and want to bring over Customers from other companies (mostly verizon since their phones are nothing to envy, honestly). It gives CIngular an Edge over everyone else.
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This forum is closed.
