Radio Shack To Ditch Verizon for Cingular
Hurtful?
Is this going to hurt Verizon as much as I think it is? I've heard it many, many times that Radio Shack produces the most highly satisfied Verizon customers. Not sure if there is any truth behind that but if it is true, then it would seem that Verizon is in store for a big disappointment.
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I am glad to see it happen. I know that I hear alot of problems from radio shack here. But I also hear alot of problems from any authorized agent. But I am sure this may put a dent in our numbers over all but you know verizon already has an action plan in place to take care of it.
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TommyBoy said: I am sure this may put a dent in our numbers over all but you know verizon already has an action plan in place to take care of it.
Are you saying that because Verizon is an aggressive company and you expect them to have a plan to take care of it, or because you know they have a plan to take care of it?
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Wal-mart will sell ANYTHING! They don't care about quality just sell sell sell
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I will be disappointed to see verizon leave, in my area they are the superior product, however I am not at all worried about Walmart stealing acts from me. It is my experience that the associates at WM who sell wireless have no friggin idea what they are doing. They do not instill much confidence in consumers in this area. My local walmarts carry Sprint, T-mobile, and a local provider. I have had a large number of customers who bring in their new sprint phones, asking why they don't work, and it never fails...the phone has never been programmed! 🙄 oops.
Long Live Sprint
Long Live Sprint
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helpful, as a liberated radio shack employee it would probably save verizon money, customer service complaints, and just the general headache that is radio shack for the simple fact that most radio shack employee's have no idea what they are doing. there are the diligent few who have a clue but they are few and far between. if you would care to put it to the test just call any store and ask for a flux capacitor and see if they know what you're talking about.
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"flux capacitor"
the last time i heard that term was in the movies...
if someone tried to ask me for one i would wonder if they were talking about an electronic component that acted as a capacitor, but was able to store different amounts of amperages (probably selectable via a switch, no, or other control device) - and i'm not 100% sure yet of whether such a component/device exists...
the last time i heard that term was in the movies...
if someone tried to ask me for one i would wonder if they were talking about an electronic component that acted as a capacitor, but was able to store different amounts of amperages (probably selectable via a switch, no, or other control device) - and i'm not 100% sure yet of whether such a component/device exists...
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Well, on november 12 1955 Dr emmet brown was standing on his toilet, hanging a clock in his bathroom, slipped, and hit his head on the porcealin sink, and passed out. When he came to, he had a vision, one of the flux capacitor. It took him almost 30 years to develop it, but it is what make time travel possible. Today you can find this marvel of modern science at universial studios in florida, behind the front seats of a 83 delorean, as seen in the back to the future movies.
Are there any RS stores that carry wire stretchers? Or antenna wax?, berhaps a smoke injector, because as you know, all modern electronics really run on smoke. Why not? when you let the smoke out, they just dont seem to work anymore.
In any case someone has a valid...
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Are there any RS stores that carry wire stretchers? Or antenna wax?, berhaps a smoke injector, because as you know, all modern electronics really run on smoke. Why not? when you let the smoke out, they just dont seem to work anymore.
In any case someone has a valid...
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As for Verizon going into walmarts, well, that's not a good Idea. I just left an agent that sells phones for Verizon inside wal-mart. Sure we did alright, but we actually got paid. They are kicking them out to make room for their own "Cell connect" centers that do not carry Verizon, in which they will pay some jack off $7.00/hr to sell phone(if this is all you are making, find a new company to work for, there is tons of money to be made). That would only make more CS problems.
As for RS, well, I worked in the same plaza as a RS, and on many occasions I had customers bothering me with dumb questions cause those dumb butts down at RS didn't explain anything. I'm sure that is not thecase in every store, but from my exp with them, I say good ...
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As for RS, well, I worked in the same plaza as a RS, and on many occasions I had customers bothering me with dumb questions cause those dumb butts down at RS didn't explain anything. I'm sure that is not thecase in every store, but from my exp with them, I say good ...
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Wal-Mart and Sam's club already sell Cingular! They must not care about what they sell, why should Radio Shack?
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where do you get your info from?
i have no doubt that wm will be one of the first to start selling vzw (if they don't already), but what the f*ck do you mean by mcd's selling vzw crap?
i know that my local wm (as well as a few others i've been to) has a mcd's in it, but they don't sell anything that wm sells...and wm only sells a few things that they sell (namely, svm's)...
i have no doubt that wm will be one of the first to start selling vzw (if they don't already), but what the f*ck do you mean by mcd's selling vzw crap?
i know that my local wm (as well as a few others i've been to) has a mcd's in it, but they don't sell anything that wm sells...and wm only sells a few things that they sell (namely, svm's)...
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we are constantly getting calls from fast food chain marketing reps. like burger king but i just laugh at them because nobody buys a cell phone with their whopper.
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Radio Shack ownes the Sam's club kiosk and may also/probably will be runing Walmart's wireless store within a store.
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well circuit city did ditch. sprint for verizon only. so vzw is not gonna hurt as bad. the plans for this event were well known before today. I heard about it in 2004 when i worked at circuit city and they told us why they ditched sprint. Plus in the Atlanta Metro area, there are some many vzw stores, vzw mall kiosk and circuit citys stores that the radio shacks are not getting any sells. they get the newest phone LAST and by the time the get it the next newest and biggest phone is out. BEST BUY also sells vzw.
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I've heard that Radio Shack sells a greater amount of Verizon accounts on average than stores like Best Buy. And for the record, Best Buy sells Sprint and Cingular too, so that doesn't put Verizon at any advantage.
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antwan30184 said:
I heard about it in 2004 when i worked at circuit city and they told us why they ditched sprint. /
It's no great secret. Sprint was inches away from signing a new multi-year agreement with Circuit City, and then Verizon swept in and offered Circuit City more money per activation. Since then, Circuit City's wireless business has been horrid.
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There is a lot of truth to that. and another reason is that the VZW phonesat Ciruit City are much more expensive then anywhere else
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RE: Happy customers;
Being a RadioShack employee and working in a mall directly next door to a corporate owned Verizon store, I have a strong feeling their customer service will go down.
I can't tell you how many upset or just flat out irrate customers we get coming from the VZW store next door. Most of the complaints are the salesmen are unwilling to help them, possibly because they have a phone problem or maybe they are an upgrade customer. Apparently, they don't get paid on upgrade sales and want to get the customer out of the store as fast as possible.
The only complaint that I have with the way Radio Shack runs their VZW program is lack of New Every Two (we can't take advantage of the 100 credit for the customer once they've ...
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Being a RadioShack employee and working in a mall directly next door to a corporate owned Verizon store, I have a strong feeling their customer service will go down.
I can't tell you how many upset or just flat out irrate customers we get coming from the VZW store next door. Most of the complaints are the salesmen are unwilling to help them, possibly because they have a phone problem or maybe they are an upgrade customer. Apparently, they don't get paid on upgrade sales and want to get the customer out of the store as fast as possible.
The only complaint that I have with the way Radio Shack runs their VZW program is lack of New Every Two (we can't take advantage of the 100 credit for the customer once they've ...
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LordAthens said:...
RE: Happy customers;
Being a RadioShack employee and working in a mall directly next door to a corporate owned Verizon store, I have a strong feeling their customer service will go down.
I can't tell you how many upset or just flat out irrate customers we get coming from the VZW store next door. Most of the complaints are the salesmen are unwilling to help them, possibly because they have a phone problem or maybe they are an upgrade customer. Apparently, they don't get paid on upgrade sales and want to get the customer out of the store as fast as possible.
The only complaint that I have with the way Radio Shack runs their VZW program is lack of New Every Two (we can't take advantage of the 100
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"VZW is not starting to charge for services users can do for free online if they want to do it in a store"
Oops, that should say "VZW IS STARTING to charge for services users can do for free online if they want to do it in a store"
Oops, that should say "VZW IS STARTING to charge for services users can do for free online if they want to do it in a store"
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obviously you have never sold VZW in a mall or have an understanding of how things really work. VZW has good customer service meaning over the phone not in the stores. I cannot tell you how many phones I've saved for VZW because of the corp. stores unwillingness to help them. there is substance to the long wait times but people expect to wait. they don't expect to get treated like dirt.
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Having worked on the customer service side at verizon all I can say is we did our best, but people have unreal expectation, like when they go 1000 minuts over their plan and say it cant be true, sometimes there is a billing mistake but most of the time not, also alot of people expect the phone to be indistructible. But I have to agree that it starts with the Verizon Salespeople, I often heard that they weren't going to help the customer unless they were going to get paid, meaning commision, evidently that hourly salary doesn't mean much to them, and having been to some sales meetings it seemed there whole goal was to bombard the customer with to much information so they didn't really know what they are getting which would lead to the custom...
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HAHAHAHAH
To tell you the truth, mark today as the official "VZW is having... problems now" day. This really isn't THE big deal, but it's a combination of things that are really going to hurt VZW. Analysts could go on forever... but here's my point:
Karma. A company that has such a wide open, public nickel and dime you approach, deserves to get hit hard in 2006. We have companies like T-Mobile that have excellent customer service, and very good price points. We also have Cingular who ate up all the blackberries like they were.... blackberries! Sprint/Nextel have their corner in business to business.
All I can say is that visualizing the market share pie... well Verizon's piece will get chopped a little bit by every other company.
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To tell you the truth, mark today as the official "VZW is having... problems now" day. This really isn't THE big deal, but it's a combination of things that are really going to hurt VZW. Analysts could go on forever... but here's my point:
Karma. A company that has such a wide open, public nickel and dime you approach, deserves to get hit hard in 2006. We have companies like T-Mobile that have excellent customer service, and very good price points. We also have Cingular who ate up all the blackberries like they were.... blackberries! Sprint/Nextel have their corner in business to business.
All I can say is that visualizing the market share pie... well Verizon's piece will get chopped a little bit by every other company.
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AustinTylerDean said:...
HAHAHAHAH
To tell you the truth, mark today as the official "VZW is having... problems now" day. This really isn't THE big deal, but it's a combination of things that are really going to hurt VZW. Analysts could go on forever... but here's my point:
Karma. A company that has such a wide open, public nickel and dime you approach, deserves to get hit hard in 2006. We have companies like T-Mobile that have excellent customer service, and very good price points. We also have Cingular who ate up all the blackberries like they were.... blackberries! Sprint/Nextel have their corner in business to business.
All I can say is that visualizing the market share pie... well Verizon's piece will get chopp
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exactly, if a customer really wants to have Verizon wireless, they know not to go into Radio Shack any more, they just walk or drive a couple of blocks to the Verizon store to get their service, its not like there are a whole lot of people who just walk into radioshack to get a phone not having any idea which service they want to use or what phone they want.
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its not like there are a whole lot of people who just walk into radioshack to get a phone not having any idea which service they want to use or what phone they want.
Thats' very funny you say that. Before working for Cingular, I worked at RadioShack and sold VZW and Sprint. I would say the majority of people I sold phones to honestly did not know what kind of phone or service provider they wanted to go with. Most people that walk into RadioShack come in for some stupid wire crap, and then look at the cell phones and get interested. I take the sale from there, and usually had to decide for them which service provider was best for them.
Speaking of which, I would also like to say that dropping VZW is an aweso...
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AshDizzle said: I want PTT, ok, go Sprint. I want to go overseas, ok, go Cingular.
Awesome idea, RadioShack.
what about when Cingular launches PTT? then what will be your selling point for sprint?
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Yeah, only because Sprint's roaming needs to be more functional. When you have roaming partners with every other CDMA carrier in the country and your native network is so small, it's going to be more important for your phone to be able to switch over. You don't need to worry so much about that when you have Verizon.
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Well their #1 selling point in my opinion is their fair and flexible $5 for every 100minutes you go over your account. I personally do not think any carrier will have PTT service as well as Nextel. I was even told bye my Verizon trainer to not push their PTT service cause it sucks (as does most of their products/plans)
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When he mentioned Verizon nickle and diming their customers, I think he was referring to crippled bluetooth over charging for simple file transfers, that with bluetooth should be free. Cingular hasn't crippled their bluetooth, so how are they nickle and diming you? Any of their plans are pretty much competitive (with the exceptiono f $14.99 add-a-line) so I just don't see where Cingular is following in Verizon's "give me that extra buck" footsteps.
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I only have one thing to say is that Radio Shack not selling VZW isn't going to effect them at all. In my malls or shopping centers theres a Verizon Wireless stand or store EVERYWHERE. In the malls over in my area there are Radio Shacks and VZW stands so Radio shack not selling will just make them go to the stands insted !!
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I hope that your day to day job doesn't entail any analytical work or anything remotely dealing w/ financial responsibility.
Its not karma. Its a business decision made on Radio Shack's behalf.
Its not karma. Its a business decision made on Radio Shack's behalf.
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maybe i didnt introduce my topic correctly. It was supposed to sound remotely something like Austin Powers.
Hope your day job is all number crunching and looks like something out of Dilbert.
Fortune Cookie for you: Don't wear that tie ever again.
Hope your day job is all number crunching and looks like something out of Dilbert.
Fortune Cookie for you: Don't wear that tie ever again.
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RUFF1415 said:
Is this going to hurt Verizon as much as I think it is? I've heard it many, many times that Radio Shack produces the most highly satisfied Verizon customers. Not sure if there is any truth behind that but if it is true, then it would seem that Verizon is in store for a big disappointment.
When Circuit City stopped carrying Sprint, it didn't hurt the carrier in the least. I don't expect this to effect Verion's sales at all. Chances are Verizon execs saw this coming a mile away and already arranged alternative sales outlets.
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Yeah, and you're talking about Sprint, the company who only gets 400,000 customers all their own each quarter. A much greater percentage of Verizon's 1.4-1.7 million average quarterly additions could be out of Radio Shack. I've heard that Radio Shack produces more Verizon accounts than any other reseller for Verizon. That my friend, could be a big dent in their numbers, at least for now.
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RUFF1415 said:
Yeah, and you're talking about Sprint, the company who only gets 400,000 customers all their own each quarter. A much greater percentage of Verizon's 1.4-1.7 million average quarterly additions could be out of Radio Shack. I've heard that Radio Shack produces more Verizon accounts than any other reseller for Verizon. That my friend, could be a big dent in their numbers, at least for now.
According to Jack Perez, V.P. Regional Sales East Coast, Verizon had already arranged alternative sales outlets that'll more than make up for losing Radio Shack.
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Since I heard about this split, I've gotten on the horn with several of my friends who are either managers, ASMTs, or VZ reps for Radio Shack...their VZ sales numbers haven't been the greatest in the past few quarters. While they're still posting good numbers, they haven't been as impressive since VZ is opening more and more corporately run locations that can offer more in the way of technical services, more timely information about new promotions, immediate customer service, and the all-important New Every Two credit.
Also, the installation of corportate locations in Circuit City is the first step to making the jump to more tech stores (Target, Best Buy, etc...) offering more than "I'm just offering you "insert name here" service becaus...
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Also, the installation of corportate locations in Circuit City is the first step to making the jump to more tech stores (Target, Best Buy, etc...) offering more than "I'm just offering you "insert name here" service becaus...
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I will actually be relived to see them go. With a very few exceptions, Radio Shack reps have done more damage than good. I am constantly dealing with angry customers and fixing problems with an account because of a Radio Shack rep. They are also usually rude, clueless or both on the phone.
***Note that I said there are exceptions. If you are one of these exceptions, please do not take offense to this****
***Note that I said there are exceptions. If you are one of these exceptions, please do not take offense to this****
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I think this was more of a mutual parting though i think sales at shack are going to hurt because of this
http://money.cnn.com/services/tickerheadlines/prn/20 ... »
http://money.cnn.com/services/tickerheadlines/prn/20 ... »
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😁 i think radioshack dropping Verizon is the greatest news, ever since i started there i can now understand why people do not like their phone service. all the things that are offered to customers, it is just a rip off. their company is a joke. i am suprised that they are still in business. sadly there are people who think they are the greatest company. but in retrospect, radioshack picking up Cingular was one on the smartest moves they could have done. i will not be suprised to see their business skyrocket with Cingular and Sprint.
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