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U.S. Cellular Payment System Upgrade Runs Into Trouble

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Jul 29, 2013, 4:29 PM

That's really sugar coating it

Sunday through Wednesday the computer system was down completely at all uscellular outlets nation wide the same is true for Thursday and Friday with the exception of maybe an hour each day that it was up and working. Saturday Sunday and now Monday the system is up about 50 % of the time but it only works for half the issues. The reality is customers are waiting hours to days for service and in some cases now over a week. Customers are very upset and many will leave the company. Uscellular needs to fix this because it is definitely not BETTER!
Last Sunday - Monday were planned outtages if I remember correctly. You can't go from one Point of Sales System to something completely different over night. Also, my local store was having some slowness of their computers, but there definitely was no...
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