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Verizon Wireless Recants, Won't Charge $2 Fee

Article Comments  41  

Dec 30, 2011, 3:10 PM   by Eric M. Zeman
updated Dec 30, 2011, 3:11 PM

Verizon Wireless has responded to the public backlash regarding its planned $2 bill-pay fee and decided against adding the fee. "At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time," said Dan Mead, president and chief executive officer of Verizon Wireless, in a statement. The idea had earned the attention of the Federal Communications Commission, which has yet to respond to Verizon's change of heart.


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Dec 30, 2011, 7:02 PM

What a stupid, greedy company!

As if this ridiculous, oversized company with its insane profits needed to nickel and dime its customers further with a $2 fee. Its time that this company with its overpriced plans started to see a mad exodus of customers to humble it back to reality. And yes you guessed it, I am not a customer of Verizon or any of the other "Big3", because it just seems these companies are hell bent on charging more and giving less. I bet if this company started to bleed millions of customers it would all of a sudden start coming out with better plans and less costly service!
One comment that made a tad bit of sense was if people do not like it they can go elsewhere.
It is called choice.
The other side of the coin too is sensible as well.
VZW does not need to nickel and dime their subscribers with the insane profits th...
Actually Verizon's plans are pretty much average with other carriers but the service and coverage is better than others. They decided not to implement a fee so why is this even a subject of any discussion?
Well we have Verizon and AT&T, two "ridiculous oversized companies" with lots of customers. Then we have Sprint which experienced a decent exodus over the years which improved their customer service tremendously and has cheaper plans, yet they still h...
Quit your whining the company needs money. I think they should charge $5.00 for online and phone payments and $7.00 if you pay by check

Jan 3, 2012, 4:21 PM

They should charge a lot more than $2.00

Make us pay to pay our bills, I agree with VZW they need to make money for such a great service they give us. I'm all in favor of $5.00 extra for paying my bill. Quit whining everyone!

Dec 30, 2011, 3:16 PM


I think that was a smart move on Verizon Wireless' part.
FCC to Investigate Verizon's New $2 Bill-Pay Fee
30 minutes later..
Verizon Wireless Recants, Won't Charge $2 Fee

Another business management "Opps"!

Were any of these characters paying attention in their management classes when the chapter about about THE CUSTOMER was discussed ?!?!?! Or, were they asleep.

Dec 31, 2011, 4:31 PM

This is probably not due to customer feedback

Every single person at Verizon should have expected a backlash from customers about this idea. THis is a result of the FCC getting involved.
Exactly. Verizon's response is littered with absolute BS.
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